Manager Operations

Responsibilities

Operational

• Responsible for all operational activities for DP in terms of inbound, outbound and transit operations for the Air Hub

• Ensure timely and accurate connections of DP loads onto the approved air network (BDA and commercial flights)

• Ensure timely and accurate dispatch of inbound DP loads from BDA /Commercial flights to the respective service centers

• Ensure timely, accurate and profitable delivery of all DP shipments to customers

• Manage all cases of network changes, delay, priority runs, misconnections etc. and communicate the same to the concerned PUD Centers / Service Centers

• Handle all exception cases for DP and ensure closure of the same in collaboration with relevant departments

• Handle all internal/ external communications during the shift for smooth operations

• Conduct daily staff briefings, including communication regarding any operational changes in the DP Shipments to the concerned staff employees

• Oversee the work of loaders, tally staff and carting staff at the Hub to ensure adherence to the operational workflows and Standard Operating Procedures (SOPs)

• Oversee vehicle placement at bays and supervise the carting and tally operations for DP shipments

• Ensure accurate input of data during the tally processes for DP

• Monitor loading activities and ensure safe handling of shipments as per SOPs by loaders

People

• Monitor performance of staff for DP operations and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally

• Provide direction, guidance and support to the DP staff employees to help them discharge their duties effectively
• Ensure DP capability building for the team
• Monitor the performance of the team on a continuous basis to identify key performers
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline

S. No

Key Result Areas

Key Performance Indicators

1.

Ensure service quality and excellence in the Air Hub for DP

• Timely connectivity of inbound loads to the service centers (% compliance)

• % Shipment lying at hub (SLAH) for DP Shipments

• Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)

• Adherence to SOPs (measured in terms of number of non-compliances/ deviations)
  

• Number of instances of misroutes and misconnections
  

• Timely communication with origin in case of exceptions (% closure within TAT)

• Timely communication with service centers in case of any network delays, etc.

2.

Ensure Network Health and capacity utilization for DP in the Hub

• Adherence to network timelines (number of instances of delays in arrival and departure schedules)
  

• % connectivity of shipments picked up within the cutoff times to scheduled BDA flights

3.

Support Employee Capability Building and Drive employee morale and engagement

• % Key positions within team with identified successors / potential successors

• Employee Attrition (%)

• Attrition (%)