Posted:4 days ago|
Platform:
On-site
Full Time
Responsibilities |
Operational.Responsible for all operational activities for DP in terms of inbound, outbound and transit operations for the Air Hub .Ensure timely and accurate connections of DP loads onto the approved air network (BDA and commercial flights) .Ensure timely and accurate dispatch of inbound DP loads from BDA /Commercial flights to the respective service centers .Ensure timely, accurate and profitable delivery of all DP shipments to customers .Manage all cases of network changes, delay, priority runs, misconnections etc. and communicate the same to the concerned PUD Centers / Service Centers .Handle all exception cases for DP and ensure closure of the same in collaboration with relevant departments .Handle all internal/ external communications during the shift for smooth operations |
.Oversee the work of loaders, tally staff and carting staff at the Hub to ensure adherence to the operational workflows and Standard Operating Procedures (SOPs)
.Oversee vehicle placement at bays and supervise the carting and tally operations for DP shipments
.Ensure accurate input of data during the tally processes for DP
.Monitor loading activities and ensure safe handling of shipments as per SOPs by loaders
.Monitor performance of staff for DP operations and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
S. No | Key Result Areas | Key Performance Indicators |
1. | Ensure service quality and excellence in the Air Hub for DP | .Timely connectivity of inbound loads to the service centers (% compliance) |
.% Shipment lying at hub (SLAH) for DP Shipments | ||
.Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) | ||
.Adherence to SOPs (measured in terms of number of non-compliances/ deviations) | ||
.Number of instances of misroutes and misconnections | ||
.Timely communication with origin in case of exceptions (% closure within TAT) | ||
.Timely communication with service centers in case of any network delays, etc. | ||
2. | Ensure Network Health and capacity utilization for DP in the Hub | .Adherence to network timelines (number of instances of delays in arrival and departure schedules) |
.% connectivity of shipments picked up within the cutoff times to scheduled BDA flights | ||
3. | Support Employee Capability Building and Drive employee morale and engagement | .% Key positions within team with identified successors / potential successors |
.Employee Attrition (%) | ||
.Attrition (%) |
DHL Aero Expreso
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