Manager- Operations and Delivery (Pharma Content Production)

Job Description

Must-Have: Lead and manage multiple content delivery projects simultaneously, from initiation to closure, ensuring adherence to timelines and quality standards. Serve as the primary point of contact for the pharmaceutical client, building strong relationships and ensuring their needs and expectations are met or exceeded. Possess a strong understanding of content delivery processes across various channels (Email, Web, Print, Video), including content creation. Manage and mentor a team of content specialists, providing guidance, support, and performance feedback to ensure optimal team performance and professional development. Ensure all content delivery activities comply with relevant pharmaceutical regulations (e.g., FDA guidelines, GDPR) and client-specific policies. Effectively manage expectations and communication with internal and external stakeholders, ensuring alignment and collaboration throughout the project lifecycle. Good-to-Have: Prior experience working in the pharmaceutical industry or a related field, with a strong understanding of pharmaceutical marketing and communication strategies. Knowledge of digital marketing principles and best practices, including SEO, email marketing, and social media marketing. Experience working with content management systems (e.g., Adobe Experience Manager, Sitecore) to manage and deliver content. Understanding of content strategy principles and how to align content delivery with overall marketing objectives. Ability to analyze content performance data and generate reports to track key metrics and identify areas for improvement. Identify and implement process improvements to enhance efficiency, quality, and client satisfaction. Show more Show less