Job Description

Job Responsibilities: Primary responsibility to manage Underwriting Servicing & Operations global team Leading Global teams with multiple front-line and mid-level managers, using the Continuous Improvement (CI) methodology, locally and virtually by providing appropriate direction, coordinating department activities, monitoring employee and department performance, formulating and implementing action plans Effectively leads by helping to develop and implement the strategic plan, goals, and objectives of the department. Coordinating activities to positively align with and contribute to the shared vision, values of the organization. Serves as a role model displaying and instilling an environment of trust, transparency and integrity through coaching, enabling, and empowering leaders to maximize their potential growth Effectively communicates, educates, and influences stakeholders, department employees, vendors, agents, and customers on complex business issues, prepares and delivers presentations, participates on/leads task forces/committees, hosts upward communications, and answers inquiries requiring interpretation of policies/procedures Initiates/evaluates research to develop/acquire more cost-effective procedures, services, and technologies utilizing Continuous Improvement management system. Provides oversight during implementation and modification, coordinates efforts of multiple departments, objectives, and/or vendors, sets priorities and recognizes teams as they solve problems and achieve common goals Objectively leads with analytics, applying managerial judgement using a problem driven approach and thorough planning. Identifies business issues that require the use of analytics, analyzes available data, and determines next steps as applicable within the short term and long-term business plan Implement and manages expense plan providing prioritization and oversight for department expense commitments. Financial management of project funds and associated change management resources Lead creation of an engaging and productive work culture at Allstate as per Allstate values and Leadership Principles Knowledge Requirements: Preferred knowledge and experience in Underwriting, RMPs and Policy life cycle . Understanding of ASC and its impact on UW servicing and maintenance preferred Excellent process design principles, analytical mindset, and systems thinking Strong technical vision and knowledge of industry trends; provide direction to enable the team and organization to make long term decisions and choices Demonstrated project management experience with ability to collaborate amongst multiple stakeholders, internal and external, local, and global Experience leading process development with Continuous Improvement, Lean, or Six Sigma Ability to lead and influence employee engagement and cultural objectives through effective role modeling, clear messaging, and holding teams accountable Effective resource leadership to include effective hiring, coaching, development, and performance management Primary Skills Call Center Management, Customer Experience Management, Relationship Building, Strategic Leadership, Strategy Development Shift Time