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Manager Learning and Business Operations

Manager Learning and Business Operations

Visa

8 - 13 years

11 - 15 Lacs

bengaluru

Posted:4 weeks ago| Platform:

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Skills Required

relationship management manager program management billing agile power bi stakeholder management forecasting operations logistics business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Learning & Business Operations

Manage day-to-day operations of learning programs and business activities for VU EU.
Ensure smooth execution of training sessions, workshops, and learning events.
Coordinate logistics and delivery with moderators and instructors.
Review the monthly billing and ensure Value in kind is applied where ever relevant to ensure no reimbursements need to be made

AE/BD Coordination for Value in Kind (VIK) Contracts

Support Account Executives (AE) and Business Development (BD) teams in the EU region with training-related coordination and insights. Prepare VIK contracts and coordinate until fully executed and VIK applied via back-end teams.

Client Engagement

Serve as the first point of contact for client queries related to training programs.
Ensure timely and professional responses via the support mailbox.

Participant Management

Accurately track and mark attendance for all training participants.
Maintain participant records and feedback for continuous improvement.

Learning Festival Operations

Lead and manage operational aspects of learning festivals across the EU.
Collaborate with cross-regional teams to ensure high-quality execution.

Beyond Session Management

Contribute to broader operational strategy and process improvements especially billing to clients and VIK application.
Identify and implement efficiencies in training delivery and support.
Strong analytic capability to create Power BI dashboards for reporting purposes to AEs, Cluster Leads and global teams to ensure tracking and reporting against monthly, quarterly, and annual scorecard metrics.

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