Manager - Key Accounts

Job Description

Qualification: BE or B.Tech. / MBA Key account manager is developing mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. He/she maximizes KONEs current and future share of customers business by identifying solutions and developing processes that add value to both KONE and the customer. Customer relationship management: - Accountable for managing strategic and/or Core 1 customers assigned to him/her. Accountable for accuracy of customer data and Accountable for customer plans, their approval and follow-up with the unit Accountable for building and coordinating relationships on many levels between customers organization and KONE as well as other Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management Sell: - Responsible for creating and managing opportunities in his/her customer base with the account teams. Responsible for sharing customer knowledge and contacts to support other account team members to win the orders. Creates value propositions with clearly described benefits of KONE solutions for customers needs. Accountable for national or frame agreements and managing the customers contract portfolio. Responsible for developing the profitability of the customers business with KONE according to the account plan. Leadership / People Management: - Determines the responsible KONE organization for the account together with the areas sales Accountable for driving commitment to the shared objectives among the sales managers, salespersons, supervisors and other KONE team Keeps the local salespersons and project managers up to date of the agreed practices, coordinates, monitors and reports the daily activities.