Job Description

Responsibilities: Build an able team who cater to the IT ops requirements across locations Lead the IT team and resolve challenges which the team faces. Come up with processes wherever needed to help run IT management smoothly. Plan, design and document various systems including Desktops PCs, Laptops, Tablets and Software applications. Ensure appropriate safety and security is implemented using firewalls and anti-viruses. Set up centralized monitoring for Store systems and other IT assets. Manage and improve service desk process for IT requests. Make recommendations for new equipment and services to purchase. Work with various vendors for procurement of IT assets and software licenses. Ensure procurement is tracked and assets are purchased / leased at best market prices. Work with Finance team to get the payments done. Provide technical support to business users. Maintain good communication with management on issues, tasks and projects. Align team to provide rotating on call support during holidays. Work with external service providers in case an external system fails. Follow up and get the issue fixed from the service provider. Ensure head office and Stores run smoothly without any IT system failures. Manage the Biometric & hardware Maintenance across all locations Requirements: Retail experience is mandatory At least 3 years Total experience 5-6 years Experience in working with ticketing tools such Jira Service Desk or ServiceNow or similar tools Experience in leading a team of IT support engineers Proven experience in showcasing continuous improvements Knowledge of ITIL processes will be of added advantage Stakeholder management with Operations Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Any Graduate – BCA / B.Sc Computers / B.E/ MCA Perks and Benefits CTC + Mobile Reimbursement + Medical Flexible benefit plan for tax saving Progressive Leave policy, sabbatical, paternity leave, bereavement leave Travel/mobile allowance (if applicable)