Manager - Fraud Operations

Job Description

Role & responsibilities Assist in formulating policies, processes, and initiation of awareness campaigns. Conduct thorough verifications of income, banking, KYC, and other reports to ensure accuracy. Take charge of document verification (both online and offline), random asset audits, agency evaluations, and customer background checks. Oversee comprehensive investigations of fraud complaints, coordinating closely with the field team for necessary follow-up actions. Ensure swift and effective actions are taken to investigate all instances of fraud, establishing a strong deterrent presence in the market. Monitor and manage fraud-related processes to ensure efficiency and optimal management. Enhance preventive measures to minimize instances of reputation-damaging fraud complaints. Generate accurate and timely fraud reports, both internally and externally (such as FMR). Skillfully onboard vendors and evaluate their performance over time. Oversee regulatory reporting and manage secured product fraud-related activities nationwide. Shift Timings: US Shift Qualification & Experience: Any graduate/ post- graduate with extensive knowledge & experience into fraud mitigation, fraud operations and dispute management activities. Strong communication skills.