Manager - Facility

Job Description

Key Accountabilities Strategic Initial inputs for the Project (Application, Agreement, Maintenance Estimate & Advance, Deposits, Operational & Service requirements etc). Get details of new projects and provide inputs on Estate requirements. Monitor Management & Maintenance of the property. Budget/Estimate Maintenance charges for new projects & Estimate Property Tax. Review Maintenance charges at regular intervals and revise appropriately, as required. Get Final Accounts & handed over to the Societies with balance amounts. Formulate policies for management of property and customer issues. Form Society and handover of Management to the Society. Co-ordinate with Legal Team for Conveyance of the property. Close Issues pertaining to past projects/recently handed over Society/Condos Co-ordinate for preparation of handover kits. Co-ordinate & finalize Agreements/Renewals with Legal Team for installations at projects. Co-ordinate/Clarify with Legal Team on issues/requirements of Estate Management. Co-ordinate with Legal Team on Legal cases filed in the Court. Source for Miscellaneous income in the project Operational Monitor Takeover of Units and Project (Inspection/Snagging/Rectification etc). Monitor Selection/Deployment and performance of Vendors for Facilities/Services, Safety & Security, Cleaning/ Hygiene/ waste disposal /recycling, Food/Catering/ Vending etc. Monitor Customer/Possession details from Sales. Monitor Handover possession to Customers. Monitor Customer Complaints/Queries/Issues on Product and Services and resolution of the same. Ensure Customer Satisfaction Survey and Report to Customer Feedback Committee for improvements. Liaison with Municipal Corporations/Govt Bodies for Property Tax assessment/Land Revenue etc. Monitor Insurance/AMC/Guarantees/Warranty’s/Consents/Licenses/Norms etc so as to ensure the same are in place. Ensure recommendations and requirement of ISO. Ensure MIS Reports are generated as required. Developmental ISO recommendations & re-certifications. Estate Management Process reviews. Ensure smooth transition from the company controlled site to Residents Welfare Association. Show more Show less