Manager Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

SABE Platform and Capabilities (P&C) team supports 20+ diverse platforms and 25k+ users (Sales, Marketing, Analytical) across Enterprise. It plays a pivotal role in driving critical aspects of platform & product lifecycle, with a strong focus on enhancing customer experience & adoption. SABE P&C vision is to Enhance user experience & agility for Enterprise Platforms at optimized cost.

SABE P&C Incentive Plus (iPlus) team is the Product Owner of the Enterprise Incentive Management Product/Tool: Varicent ICM. The team’s vision is to automate controls across end-to-end Incentive Management & continue to enable timely & accurate incentive payouts for Sales and Servicing colleagues across Enterprise (GSG, TLS, GCS, ICS, GMNS), with a strong focus on strengthening controls, driving efficiencies, and improving user experience. The iPlus B35 - Business Health, position will be responsible for the implementation of the Enterprise iPlus product features, enhancements and Year End Plan changes. The team will also support the Enterprise iPlus automation roadmap to transform Incentive payouts for Sales and Servicing Colleagues. The iPlus Business Health team aims to drive long term business agility, continuity, and driving efficiencies. The iPlus B35 - Business Health - will lead a team of 3-5 iPlus B30’s Business Health Resources.

Responsibilities

• Deliver on the roadmap for iPlus (Varicent ICM) to transform Incentive payouts for field organization and other colleagues across American Express.
• Implementation of the Enterprise iPlus product features, enhancements and Year End Plan changes.
• Support and analyze key business requirements and identify KPIs, business drivers etc.
• Coordinate effectively with technical team and business team to efficiently convert business requirements into technical stories as well as deliver on iPlus features.
• Develop end to end business understanding as well as System architecture to better support Business needs.
• Drive complete Testing starting from scenario identification to complete execution.
• Address queries from the fields and provide quick responses with a focus on better customer experience.
• Co-ordinate effectively with peers, architects, system analysts, project managers, quality control, and across other technology teams to deliver new features as well as enhancements on iPlus to support ongoing business needs.
• Involvement in the E2E cycle of process implementation.
• Identify and deliver on future looking features to drive better customer experience.
• Inculcate a culture of innovation in the team.

Compliance Language

Skills/Capabilities

Functional:

• Understanding of sales performance management domain
• Experience of End-to-End Product Management and implementation
• Expertise in design / development / Testing (SIT/UAT/QAT) i.e. all stages of SDLC
• Knowledge of User experience principles
• Experience of User story drafting (Agile perspective)

Technical

• Varicent ICM Platform (MUST HAVE)
• HTML, CSS & Java Script
• RDBMS / Big Data / Hadoop
• Rally & JIRA
• SQL

Preferred:

• Exposure to other Incentive platforms like Callidus, Anaplan etc.

• Experience in Data analytics and Automation

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.