Manager Customer Delight

Adissia Developers

7 - 11 years

7 - 11 Lacs

coimbatore

Posted:13 hours ago| Platform:

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Skills Required

excel customer relationship customer service office assistance team centre retail store operations communication skills lead management

Work Mode

Work from Office

Job Type

Full Time

Job Description

I. Customer Onboarding & Journey Coordination
Perform Welcome Calls to all newly booked customers; explain company processes Guide customers clearly on: Documentation checklist Payment milestones & due dates APF loan process updates Agreement & registration timelines Maintain regular courtesy follow\-up calls & WhatsApp\/email updates Goal Zero confusion, fully guided customer experience II. Experience Enhancing Interactions Maintain a positive, courteous, and professional communication tone at alltimes Assist customers during: Site visits and construction progress discussions Sample flat walkthroughs and experience centre visits Ensure personalized engagement through: Birthday \/ Anniversary greetings Festival wishes Milestone celebration assistance Customer should feel valued and remembered, not just serviced III. Complaint Handling & Service Coordination Record customer concerns accurately in CRM systems (Zoho \/ Salesforce) Coordinate internally with: CRM Collections Projects Team Legal & Finance Departments Track and follow up until the concern is resolved within agreed TAT Provide timely status updates and ensure closure satisfaction SLA Commitment Proactive follow\-ups until resolution confirmation IV. Handover & Possession Support Support pre\-handover documentation: Snag list collection Final demand notes coordination Handover kit arrangements Assist Customer Delight Manager during handover events Conduct post\-handover courtesy check\-ins within the first 30 days Ensure \Best Day Experience\during handover ceremony V. Records Management & Reporting Support Maintain customer interaction logs for transparency and audit readiness Update: Progress tracker reports Issue tracker and escalation logs Satisfaction survey responses Prepare daily call summary and submit timely reports to Manager 100% data accuracy expected VI. Referral Sales Engagement Promote referral programs tactfully to satisfied customers Track and report referral opportunities to Sales Team Monthly referral contribution target: 5\8% of conversions