Manager - CRM

Job Description

Job Role: Customer Relationship Manager (CRM) Vacancies: 10 nos - Various Levels (Assistant Manager to Senior Manager) Location: Wakad and Kharadi Job Description: As a Customer Relationship Manager at Vilas Javdekar Developers, you will play a crucial role in ensuring a seamless experience for our clients throughout their journey with us. You will be responsible for managing registrations, collections, and possessions while building strong relationships with customers. Key Responsibilities: 1. Client Engagement: Establish and maintain strong relationships with clients throughout the sales process. Address customer inquiries and concerns promptly and effectively. 2. Registrations: Oversee the registration process for new clients, ensuring accuracy and compliance with company policies. Coordinate with legal and compliance teams to ensure all documentation is in order. 3. Collections: Manage the collection process for payments, ensuring timely follow-up and resolution of outstanding dues. Develop and implement strategies to optimize collection efforts and minimize delinquencies. 4. Possessions: Facilitate the possession process for clients, ensuring a smooth transition into their new homes. Provide clients with relevant information regarding possession timelines and requirements. 5. Reporting and Analysis: Prepare regular reports on registrations, collections, and possessions for management review. Analyze data to identify trends and areas for improvement in customer satisfaction and operational efficiency. 6. Team Collaboration: Work closely with sales, marketing, and operations teams to ensure a cohesive approach to customer service. Participate in training and development sessions to enhance team performance. Qualifications: Bachelors degree in Business Administration, Marketing, or a related field. (Masters degree preferred for Senior Manager positions) Proven experience in customer relationship management, preferably in the real estate industry. Strong understanding of registrations, collections, and possession processes. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to work independently and as part of a team. Expectations: Consistently meet or exceed targets for registrations, collections, and possessions. Maintain high levels of customer satisfaction and loyalty. Demonstrate professionalism and integrity in all interactions. Act as a brand ambassador for Vilas Javdekar Developers. What We Offer: Comprehensive training and mentorship. Opportunities for career growth and advancement within the company. A creative and collaborative work environment. Competitive salary and benefits package (PF, Gratuity, Medical Insurance)