Manager - Credit Management / Credit Control
Shift - Night Shift
Location - Should be ready to relocate to Kochi
Mode - Work from Office
Immediate joiners Preferred
- Excellent understanding of O2C - Cash Application, Billing, Invoicing, Pricing & Collections
- O2C/AR Cycle
- Strong knowledge of Credit management, Credit analysis and decision making
- Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.
- Providing coaching and feedback to team members to enable them to improve their performance
- Handling Escalation
- Provide inputs on process and system to the team
- Good understanding of client reporting and performance management.
- Should be able to interpret data to create meaningful information & analysis.
- Should take ownership of the client and shows accountability.
- Should have in-depth knowledge of key performance indicators.
- Should be able to assess the training and development needs as per the process requirement.
Competencies Required:
- Responsible for day to day Operations management
- Ability to develop and maintain client relationship and coordinate with other stakeholders at Client location and Offshore team in India
- Providing coaching and feedback to Offshore team members to enable them to improve their performance
- Periodic client reporting and conducting quality audits
- Should have strong O2C process experience covering Cash Application, Billing, Collection and Dispute management end-to-end understanding and flow.
- Strong knowledge of Credit management, Credit analysis and decision making
- Ability to identify inefficient/ineffective processes and give recommendations to enhance controls and efficiency.
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Driving Quality initiatives in the process to attain measurable positive results
- Ensure relevant accounting guidelines and policies are properly and consistently applied
- Introducing process metrics and reporting on a weekly, monthly and quarterly basis
- Reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
- Ability of up-skilling the associates on process-related updates, coaching, mentoring & providing assistance and support when required
- Ability of handling process related issues, queries and escalated transactions
- Industry experience/knowledge and business acumen required
- Should be flexible and agile to manage special projects
- Present data to managers, clients, and other stakeholders
- Assist management in the decision-making process by preparing budgets and financial forecasts
Skill Requirements:
- Qualifications Graduate/Masters in Accounting/CA/MBA - Finance
- Good accounting knowledge which includes preparation of JE and AR knowledge (Cash Application, Billing, Collections, Dispute management.
- Strong knowledge of Credit management, Credit analysis and decision making
- At least 10 years of deep operational experience as part of the O2C process
- Basic Excel skills and knowledge of ERP SAP/Oracle, is desired
- Strong numerical skills with an attention to detail
- Good written and Oral communication skills
- Ability to prioritize & multi-task
- Exhibits meticulous attention to detail
- Excellent problem solving & analytical skills
