Manager, Credit & Collections

Job Description

Description Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide. At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities. Brief Job Overview The Manager, Credit & Collections leads a team of credit and accounts receivable professionals who manage portfolio balances of $30 million per month, covering an average of 5,000 accounts globally. This role is based in USP's Global Finance Hub in Hyderabad, a strategic center supporting financial operations worldwide. Reporting functionally to Sr. Director Finance Planning & Analysis in Rockville, the Manager, Credit & Collections plays a key role in driving global financial efficiencies, improving processes, and ensuring compliance with international financial standards. This position requires strong leadership and cross-functional collaboration across global teams to mitigate risk and support sustainable financial growth How will YOU create impact here at USP? In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments. The Manager, Credit & Collections Has The Following Responsibilities Oversee and manage all USP accounts receivable activities, including invoicing, credit management, and payment application, supporting global financial operations. Lead and develop a high-performing accounts receivable team across multiple geographies (US and India), ensuring alignment with global best practices. Strengthen policies and procedures to establish robust controls over credit issuance, order releases, collections, and cash application across diverse international markets. Identify and implement process improvements in invoicing, credit, accounts receivable, and cash application, leveraging technology to drive global efficiencies. Manage financial risk and optimize collections strategies to support revenue growth while ensuring compliance with international financial regulations. Develop and enhance global AR reporting and operational metrics to drive informed decision-making and team performance management. Lead the implementation of AR and collections technology solutions, ensuring alignment with the organization's global financial infrastructure. Maintain strong relationships with credit reporting agencies and insurance providers, negotiating contracts and ensuring compliance across international markets. Approve credit lines and authorize order releases in line with financial objectives and risk assessment standards. Collaborate cross-functionally with Accounting, Finance, Customer Service, Sales, Legal, and IT to optimize financial workflows and enhance global system capabilities. Assist in determining allowances for doubtful accounts and ensure accurate reconciliation of global general ledger accounts. Support internal and external financial audits by providing necessary documentation and insights. Address and resolve escalated financial and customer concerns in a professional and timely manner. Who is USP Looking For? The Successful Candidate Will Have a Demonstrated Understanding Of Our Mission, Commitment To Excellence Through Inclusive And Equitable Behaviors And Practices, Ability To Quickly Build Credibility With Stakeholders, Along With The Following Competencies And Experience Bachelor’s degree in accounting, finance, or a related field. 10+ years of managerial experience leading finance teams in a multinational organization. 7+ years of progressive experience in billing, collections, and cash applications, including 3 years in a credit management role. Strong understanding of global Order-to-Cash processes and industry best practices. Experience managing diverse, cross-cultural teams and supporting global financial operations. Proficiency in ERP financial systems, preferably Oracle E-Business Suite. Expertise in automated credit and collections tools such as Oracle I Receivables, Advanced Collections, and Dun & Bradstreet platforms. Advanced Microsoft Office skills, particularly in Excel for financial analysis and reporting. Additional Desired Preferences Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration. Deep knowledge of international credit and collections policies, legal regulations, and trade insurance. CCE, CICP, or ICCE certification is a plus. Strong background in global accounting principles and financial compliance. Experience in finance system implementations and project management across multiple regions. Proficiency in using credit agency reports (e.g., Dun & Bradstreet) for risk assessment. Excellent decision-making, analytical, and problem-solving skills. Strong communication and business partnering abilities across global teams and external stakeholders. Experience with financing tools such as letters of credit and bank guarantees. Demonstrated ability to manage priorities in a fast-paced, international environment. Knowledge of Salesforce Service Cloud is an advantage. Supervisory Responsibilities AR Supervisor Collection Specialists (indirect) Cash Application Specialists (indirect) AR Projects Lead/Credit Analyst Benefits USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected. Job Category Accounting & Finance Job Type Full-Time Show more Show less