Manager - Client Engagement

Job Description

Join LJI as the Manager of Client Engagement and lead our efforts to deliver exceptional client service in the SaaS industry! Loyalty Juggernaut Inc. (LJI) is a Silicon Valley-based product company, founded by industry veterans with decades of expertise in CRM, Loyalty, and Mobile AdTech. With a global footprint spanning the USA, Europe, UAE, India, and Latin America, we are trusted partners for customer centric enterprises across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, FB, Telecom, Insurance and Ecosystem. As pioneers in next-generation loyalty and customer engagement solutions, we are not just transforming loyalty we are redefining it. With a passion for innovation and a commitment to excellence, LJI is reshaping the loyalty landscape, enabling enterprises to create meaningful, long-lasting relationships with their customers. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem. At the core of our innovation is GRAVTY , a revolutionary Digital Transformation SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY delivers cutting-edge loyalty solutions that transform customer engagement across diverse markets. Our Impact: 400+ million members connected through our platform. Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide. With a passion for innovation and a commitment to excellence, LJI is reshaping the loyalty landscape, enabling enterprises to create meaningful, long-lasting relationships with their customers. Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!! Explore more about us at www.lji.io . The OPPORTUNITY As Manager of Client Engagement, you will be responsible for driving measurable business outcomes, deepening client adoption of GRAVTY , and strengthening relationships across our Global and Key accounts. This role requires a high-energy, proactive approach where you will take full ownership of client strategy, engagement, and governance. The position is critical to achieving Net Revenue Retention (NRR), AI adoption, and Client Lifetime Value (CLTV) growth. What will you DO: Client Leadership Strategic Ownership Own and manage engagement for Global Strategic and Key accounts, ensuring programme success and maximising GRAVTY adoption. Act as a trusted advisor to senior client stakeholders, aligning their business objectives with GRAVTY s capabilities. Develop and execute strategic account plans, ensuring alignment with LJI s Client Engagement OKRs. Drive governance, executive alignment, and client advocacy, ensuring long-term partnerships Governance Execution Excellence Oversee governance models to ensure all client requests, programme roadmaps, and deliverables remain on track. Work cross-functionally with Client Delivery, Product, and Sales to ensure seamless execution. Monitor performance metrics such as resource allocation, contract adherence, and project velocity. Innovation Transformation Drive AI and product expansion, positioning GRAVTY as an essential platform for client success. Identify and address gaps in client engagement strategies, ensuring a proactive approach to risk and opportunity. Influence the product roadmap based on client insights and market trends. You will be a GREAT FIT if you have: Experience Expertise 8+ years in Client Engagement, Account Management, or Client Services, ideally within loyalty, SaaS, or technology-driven industries. A strong track record of managing enterprise accounts, driving growth, and achieving measurable success. Strategic Commercial Acumen Proven ability to align client needs with commercial objectives, driving NRR, CLTV growth, and AI adoption. Experience managing C-level and senior stakeholders, with strong influencing skills. Operational Governance Mastery Experience or familiarity with project management methodologies such as Agile, SAFe, and SCRUM. Ability to manage competing priorities, ensuring focus on strategic objectives. Communication Relationship Building A confident and articulate communicator who can build trust and credibility with both mid-level and senior stakeholders within client organisations. Strong ability to manage complex client relationships, ensuring alignment between LJI s solutions and client business objectives. Adept at navigating cross-functional discussions, collaborating with internal teams such as Client Delivery, Product, and Engineering to ensure seamless execution. Proactive in identifying potential risks or concerns, ensuring that issues are addressed before they escalate. Skilled at delivering clear, structured client communications, whether through formal presentations, business reviews, or day-to-day account management. Self-Starter Problem Solver A highly motivated, independent thinker who takes initiative and ownership of client engagements without needing constant direction. Comfortable working in a fast-moving, high-growth SaaS environment, balancing multiple priorities while maintaining strategic focus. Ability to assess challenges critically, offering practical, data-driven solutions that drive results for both the client and LJI. Proactively seeks out efficiencies and process improvements, ensuring that account management remains structured and effective. Resilient in managing client demands, internal challenges, and operational hurdles, ensuring that momentum is sustained across all client interactions. Why should you consider US Work with top-tier global brands, shaping their loyalty strategies and driving industry innovation. Lead high-impact client engagements in a fast-scaling, empowered work environment. Collaborate with world-class teams on cutting-edge AI and loyalty solutions. Make a real impact this is not just account management; this is strategic leadership.