Manager - Banking Alliances

Job Description

The Role: The Manager, Banking Alliances role in Razorpay Engage will be responsible for acquisition, managing and growing relationships with banks, NBFCs, and fintech partners to drive the adoption of loyalty and customer engagement products. This role requires a mix of strategic thinking, business development, and operational expertise to ensure seamless execution of partnerships, revenue growth, and compliance with regulatory standards. Key Roles and Responsibilities: Responsible for a portfolio of alliance partner banks/NBFCs/Fintechs to drive adoption of loyalty and customer engagement products to ensure business growth of the channel. Foster and maintain strong relationships with banking partners, serving as the primary point of contact for new business opportunities. Deliver against volume, revenue, penetration and growth targets for the identified and assigned partner banks. Discover new opportunities to penetrate in assigned partners in conjunction with different Razorpay verticals Develop implementation plan across alliance life cycle for the assigned portfolio of banks/NBFCs/Fintechs. Map develop strong working relationships with key influencers for the assigned banks. It should include mapping the various teams in the assigned banks thoroughly and plot them out to an organogram of the banks. Facilitate seamless onboarding of Razorpay as a Vendor / Customer in the bank s ecosystem as well as ensure set-up on system and its complete alignment across departments Understanding the unit economics and revenues of all products under the Engage vertical and ensuring continuous revenue growth of assigned partners Thoroughly mapping as to how the process of collections of such receivables works in a particular bank and ensuring all the required formalities are put in place. Collaborate with cross-functional teams to align partnership strategies with business objectives. This role requires a blend of strategic thinking, analytical skills, and operational prowess to foster strong relationships with banking partners and uphold regulatory compliance standards. Ensuring that the engagements are well formalized with the partner banks by way of agreement(s) and agreed base rates and mark-ups applicable, if any. Also taking care of internal closure with cross-functional departments like Legal, Finance etc. Ensuring that bank queries and issues with existing products are resolved within expected timelines Ensuring reconciliation of transactions, invoicing and recovery is completed within agreed timelines Ensuring that delivery of products post conversion is within timelines agreed with banks Mandatory Qualifications: 5+ years of experience in banking operations, sales, fintech, or related industries, with a focus on business development. Strong understanding of banking products, processes, and regulatory requirements. Exceptional analytical skills with proficiency in data analysis tools and techniques. Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners. Experience in customer engagement / sales roles is a must. This is essentially a customer facing role and therefore flair for sales / relationship building is sacrosanct. Business acumen and Customer orientation: Should be a passionate believer in digital transformation and the use of technology to simplify business processes and improve customer experience. Established and existing networks with banks both public as well as private sector would be a definite advantage. Able to engage in a basic technical conversation with the bank to understand their requirements. Data-driven thinking and an affinity for numbersAbility to thrive in a fast-paced, fluid, and collaborative environment Analytical capability to deal with the technical, contractual, and financial aspect of the business. Willing to travel to meet with banks / large Merchants acquired through the banking partners. Location: Mumbai