Job Title: Customer Care Executive Location: Gurgaon, India (Work from Office) Working Days & Hours: Monday to Friday, 10:00 AM – 6:00 PM Company: NeoPalms Industry: Premium Menswear Fashion About NeoPalms NeoPalms is a premium menswear brand for the modern gentleman—rooted in timeless style, fine craftsmanship, and bold individuality. Flourishing under the Maloka venture studio, NeoPalms is redefining homegrown luxury with globally-inspired designs and ethically sourced materials. Built for artists, entrepreneurs, and visionaries, every NeoPalms piece is more than fashion—it’s a statement. Role Overview We are looking for a sharp, detail-oriented Customer Care Executive who can lead with warmth, clarity, and confidence while maintaining the premium tone of NeoPalms. The ideal candidate will have experience in fashion or lifestyle sectors, possess strong communication skills with a professional accent, and be capable of independently managing post-sales customer experiences. This role is perfect for someone who not only understands fabrics and fits but also knows how to manage customer journeys with elegance and efficiency. Key ResponsibilitiesBe the primary point of contact for all customer interactions via phone, WhatsApp, and email. Provide accurate information about products, sizing, fabrics, and styling to guide customers effectively. Manage order updates, exchange/return processes, and resolve complaints with professionalism and empathy. Maintain and organize customer records, queries, and feedback using CRM tools and spreadsheets. Independently develop SOPs (Standard Operating Procedures) to streamline customer service workflows. Maintain and update Excel sheets with order data, customer notes, and follow-ups with precision. Collaborate with internal teams (operations, logistics, and design) to ensure timely resolution and elevated service delivery. Requirements1–3 years of experience in customer service, preferably in fashion, luxury retail, or lifestyle brands. Strong verbal and written communication skills in English and Hindi with a polished, professional tone. Fashion background or prior work in the apparel or lifestyle sector is highly preferred. Basic knowledge of fabrics, fit styles, and menswear product categories. Familiarity with CRM tools (e.g., Zoho, HubSpot, etc.) and Microsoft Excel or Google Sheets. Proven ability to create and manage internal SOPs and improve service efficiency. Self-motivated, proactive, and solution-oriented mindset. Preferred TraitsExcellent interpersonal and communication skills with a refined and courteous accent. Ability to manage premium clientele with empathy, discretion, and promptness. Highly organized, process-driven, and comfortable with data handling and tech tools. Enthusiastic about fashion, design, and customer experience. Show more Show less

Sales Executive - Rarekind Labs Full-time | On-site | Monday to Friday, 10 AM to 6 PM | Gurgaon Rarekind Labs is a premium creative agency under Maloka, working with brands, founders, and creators to produce impactful video content, creative campaigns, and original IPs. We’re hiring a Sales Executive who’s sharp, proactive, and deeply plugged into the creative and brand ecosystem. You should enjoy building genuine relationships, pitching with clarity, and closing deals that feel aligned. This is a role for someone who thrives in conversations, knows how to build trust, and brings a strong sense of ownership. Responsibilities: Identify and reach out to potential clients, including brands, founders, creators, and agencies Attend key events, meetups, and industry gatherings to generate qualified leads Build and manage a strong sales pipeline, from first pitch to deal closure Collaborate with the creative team to prepare custom pitch decks, proposals, and pricing structures Maintain and grow client relationships with consistent communication and support Track performance through CRM tools and manage follow-ups and reporting Requirements: 2–4 years of experience in sales, business development, or client servicing in a creative, media, or agency environment Strong communication and negotiation skills with a confident, warm presence Understanding of branding, content production, and creative services Ability to create tailored pitch decks and handle objections with clarity Well-connected within communities, events, and networks that align with Rarekind’s vision Self-driven, detail-oriented, and comfortable working in a high-ownership setup Show more Show less

Job Title: Sales & Operations Executive Location: Gurgaon, India (Work from Office) Working Days: Monday to Friday Working Hours: 10:00 AM – 6:00 PM Company: NeoYug About the Company: Maloka is a modern venture studio that builds and backs next-generation brands rooted in conscious living, wellness, and culture. It serves as the foundation for mission-driven companies that aim to create meaningful impact across digital, lifestyle, and transformation spaces. NeoYug, a brand nurtured under the Maloka umbrella, is a personal transformation and content media platform. At NeoYug, we’re on a mission to awaken human potential through powerful storytelling, transformational content, and soul-led conversations. We craft digital programs, immersive learning journeys, and engaging content that inspire healing, growth, and deeper self-awareness. With a strong focus on inner development and emotional intelligence, NeoYug bridges timeless wisdom with modern-day relevance — enabling individuals to reconnect with themselves and evolve consciously. Role Overview: We are seeking a results-driven and process-oriented Sales & Operations Executive to lead and manage the end-to-end sales funnel for our digital offerings. The ideal candidate will have prior experience in selling courses or programs in the online education or media-led learning space, with a strong understanding of customer behavior, LMS workflows, and lead conversion strategies. This role also involves managing affiliate partnerships and taking full ownership of sales targets and performance. Key Responsibilities: Develop and execute sales strategies for online courses and programs Own the full sales pipeline: lead generation, outreach, follow-ups, and closure Understand user queries and guide them toward the right offerings Identify blockers in the sales journey and resolve them effectively Coordinate with marketing to ensure alignment between campaigns and conversion funnels Operate and maintain the Learning Management System (LMS) for seamless customer experience Track performance metrics and optimize sales processes Manage CRM tools, communication channels, and backend support to ensure smooth operations Manage affiliate partners and collaborations to drive traffic and conversions Take complete ownership of meeting and exceeding monthly sales targets Requirements: 2–4 years of experience in sales and operations, preferably in online course platforms, ed-tech, or media-based learning companies Knowledge of LMS systems and digital course delivery workflows Familiarity with CRM platforms and basic marketing tools (email, automation, landing pages) Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment Strong interpersonal skills and a consultative approach to sales How to apply Apply directly on Linkedin and also email your resume at yashasvi@maloka.com with these details Current CTC Expected CTC Notice period if any Current Location Open for Relocation to gurgaon Email at yashasvi@maloka.com Show more Show less

Job description Job Title: Sales & Operations Executive Location: Gurgaon, India (Work from Office) Working Days: Monday to Friday Working Hours: 10:00 AM – 6:00 PM Company: NeoYug About the Company: Maloka is a modern venture studio that builds and backs next-generation brands rooted in conscious living, wellness, and culture. It serves as the foundation for mission-driven companies that aim to create meaningful impact across digital, lifestyle, and transformation spaces. NeoYug, a brand nurtured under the Maloka umbrella, is a personal transformation and content media platform. At NeoYug, we’re on a mission to awaken human potential through powerful storytelling, transformational content, and soul-led conversations. We craft digital programs, immersive learning journeys, and engaging content that inspire healing, growth, and deeper self-awareness. With a strong focus on inner development and emotional intelligence, NeoYug bridges timeless wisdom with modern-day relevance, enabling individuals to reconnect with themselves and evolve consciously. Role Overview: We are seeking a results-driven and process-oriented Sales & Operations Executive to lead and manage the end-to-end sales funnel for our digital offerings. The ideal candidate will have prior experience in selling courses or programs in the online education or media-led learning space, with a strong understanding of customer behavior, LMS workflows, and lead conversion strategies. This role also involves managing affiliate partnerships and taking full ownership of sales targets and performance. Key Responsibilities: Develop and execute sales strategies for online courses and programs Own the full sales pipeline: lead generation, outreach, follow-ups, and closure Understand user queries and guide them toward the right offerings Identify blockers in the sales journey and resolve them effectively Coordinate with marketing to ensure alignment between campaigns and conversion funnels Operate and maintain the Learning Management System (LMS) for a seamless customer experience Track performance metrics and optimize sales processes Manage CRM tools, communication channels, and backend support to ensure smooth operations Manage affiliate partners and collaborations to drive traffic and conversions Take complete ownership of meeting and exceeding monthly sales targets Requirements: 2–4 years of experience in sales and operations, preferably in online course platforms, ed-tech, or media-based learning companies Knowledge of LMS systems and digital course delivery workflows Familiarity with CRM platforms and basic marketing tools (email, automation, landing pages) Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment Strong interpersonal skills and a consultative approach to sales How to apply Apply directly on Linkedin and also email your resume at yashasvi@maloka.com with these details Current CTC Expected CTC Notice period if any Current Location Open for Relocation to gurgaon Email at yashasvi@maloka.com Show more Show less

Job description Job Title: Sales & Operations Executive Location: Gurgaon, India (Work from Office) Working Days: Monday to Friday Working Hours: 10:00 AM – 6:00 PM Company: NeoYug About the Company: Maloka is a modern venture studio that builds and backs next-generation brands rooted in conscious living, wellness, and culture. It serves as the foundation for mission-driven companies that aim to create meaningful impact across digital, lifestyle, and transformation spaces. NeoYug, a brand nurtured under the Maloka umbrella, is a personal transformation and content media platform. At NeoYug, we’re on a mission to awaken human potential through powerful storytelling, transformational content, and soul-led conversations. We craft digital programs, immersive learning journeys, and engaging content that inspire healing, growth, and deeper self-awareness. With a strong focus on inner development and emotional intelligence, NeoYug bridges timeless wisdom with modern-day relevance, enabling individuals to reconnect with themselves and evolve consciously. Role Overview: We are seeking a results-driven and process-oriented Sales & Operations Executive to lead and manage the end-to-end sales funnel for our digital offerings. The ideal candidate will have prior experience in selling courses or programs in the online education or media-led learning space, with a strong understanding of customer behavior, LMS workflows, and lead conversion strategies. This role also involves managing affiliate partnerships and taking full ownership of sales targets and performance. Key Responsibilities: Develop and execute sales strategies for online courses and programs Own the full sales pipeline: lead generation, outreach, follow-ups, and closure Understand user queries and guide them toward the right offerings Identify blockers in the sales journey and resolve them effectively Coordinate with marketing to ensure alignment between campaigns and conversion funnels Operate and maintain the Learning Management System (LMS) for a seamless customer experience Track performance metrics and optimize sales processes Manage CRM tools, communication channels, and backend support to ensure smooth operations Manage affiliate partners and collaborations to drive traffic and conversions Take complete ownership of meeting and exceeding monthly sales targets Requirements: 2–4 years of experience in sales and operations, preferably in online course platforms, ed-tech, or media-based learning companies Knowledge of LMS systems and digital course delivery workflows Familiarity with CRM platforms and basic marketing tools (email, automation, landing pages) Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment Strong interpersonal skills and a consultative approach to sales How to apply Apply directly on Linkedin and also email your resume at yashasvi@maloka.com with these details Current CTC Expected CTC Notice period if any Current Location Open for Relocation to gurgaon Email at yashasvi@maloka.com Show more Show less

Job Title: Sales & Operations Executive Location: Gurgaon, India (Work from Office) Working Days: Monday to Friday Working Hours: 10:00 AM – 6:00 PM Company: NeoYug About the Company: Maloka is a modern venture studio that builds and backs next-generation brands rooted in conscious living, wellness, and culture. It serves as the foundation for mission-driven companies that aim to create meaningful impact across digital, lifestyle, and transformation spaces. NeoYug, a brand nurtured under the Maloka umbrella, is a personal transformation and content media platform. At NeoYug, we’re on a mission to awaken human potential through powerful storytelling, transformational content, and soul-led conversations. We craft digital programs, immersive learning journeys, and engaging content that inspire healing, growth, and deeper self-awareness. With a strong focus on inner development and emotional intelligence, NeoYug bridges timeless wisdom with modern-day relevance — enabling individuals to reconnect with themselves and evolve consciously. Role Overview: We are seeking a results-driven and process-oriented Sales & Operations Executive to lead and manage the end-to-end sales funnel for our digital offerings. The ideal candidate will have prior experience in selling courses or programs in the online education or media-led learning space, with a strong understanding of customer behavior, LMS workflows, and lead conversion strategies. This role also involves managing affiliate partnerships and taking full ownership of sales targets and performance. Key Responsibilities: Develop and execute sales strategies for online courses and programs Own the full sales pipeline: lead generation, outreach, follow-ups, and closure Understand user queries and guide them toward the right offerings Identify blockers in the sales journey and resolve them effectively Coordinate with marketing to ensure alignment between campaigns and conversion funnels Operate and maintain the Learning Management System (LMS) for seamless customer experience Track performance metrics and optimize sales processes Manage CRM tools, communication channels, and backend support to ensure smooth operations Manage affiliate partners and collaborations to drive traffic and conversions Take complete ownership of meeting and exceeding monthly sales targets Requirements: 2–4 years of experience in sales and operations, preferably in online course platforms, ed-tech, or media-based learning companies Knowledge of LMS systems and digital course delivery workflows Familiarity with CRM platforms and basic marketing tools (email, automation, landing pages) Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment Strong interpersonal skills and a consultative approach to sales How to apply Apply directly on Linkedin and also email your resume at yashasvi@maloka.com with these details Current CTC Expected CTC Notice period if any Current Location Open for Relocation to gurgaon Email at yashasvi@maloka.com Show more Show less

Brand Representative Location : Gurgaon (On-site) Working Hours : Monday to Friday, 10 AM to 6 PM Role Type : Full-time About the Company RarekInd is a premium creative agency backed by Maloka, built for brands and creators who want to shape culture, not just follow it. We operate at the intersection of storytelling, talent, and digital strategy. From ad films and branded content to creator-led IPs and community building, we create work that stands out and scales impact. We work with D2C brands, new-age businesses, and standout personalities. What sets us apart is our focus on originality, narrative sharpness, and execution speed. Our team includes strategists, creatives, producers, and talent managers who believe that good work speaks when it's real, relevant, and rare. The Role We're hiring a Brand Representative who understands digital culture, communicates with clarity, and knows how to close. You'll be the face of the agency across meetings, pitches, and social content. This is a front-facing, on-ground role that blends communication, content, and strategy. Responsibilities Represent Rarekind in client meetings, creator collaborations, and content formats Communicate our value clearly across pitches, presentations, and on-camera formats Build strong relationships with brands, creators, and partners Identify and pitch new partnership opportunities Contribute to closing deals and growing the agency pipeline Collaborate with the creative and strategy teams to shape campaigns Stay updated on trends, formats, and what’s working in the creator economy What We’re Looking For Strong verbal communication and presence Social media awareness across Instagram, YouTube, and TikTok Comfortable on camera and in professional settings Strategic thinker with selling instincts Ability to handle pitches, people, and partnerships end-to-end Based in Gurgaon and available full-time on-site Good to Have Experience in brand marketing, influencer partnerships, or sales Public-facing content or hosting experience Existing network in the brand or creator ecosystem

Job description Job Title: Sales & Operations Executive Location: Gurgaon, India (Work from Office) Working Days: Monday to Friday Working Hours: 10:00 AM – 6:00 PM Company: NeoYug About the Company: Maloka is a modern venture studio that builds and backs next-generation brands rooted in conscious living, wellness, and culture. It serves as the foundation for mission-driven companies that aim to create meaningful impact across digital, lifestyle, and transformation spaces. NeoYug, a brand nurtured under the Maloka umbrella, is a personal transformation and content media platform. At NeoYug, we’re on a mission to awaken human potential through powerful storytelling, transformational content, and soul-led conversations. We craft digital programs, immersive learning journeys, and engaging content that inspire healing, growth, and deeper self-awareness. With a strong focus on inner development and emotional intelligence, NeoYug bridges timeless wisdom with modern-day relevance, enabling individuals to reconnect with themselves and evolve consciously. Role Overview: We are seeking a results-driven and process-oriented Sales & Operations Executive to lead and manage the end-to-end sales funnel for our digital offerings. The ideal candidate will have prior experience in selling courses or programs in the online education or media-led learning space, with a strong understanding of customer behavior, LMS workflows, and lead conversion strategies. This role also involves managing affiliate partnerships and taking full ownership of sales targets and performance. Key Responsibilities: Develop and execute sales strategies for online courses and programs Own the full sales pipeline: lead generation, outreach, follow-ups, and closure Understand user queries and guide them toward the right offerings Identify blockers in the sales journey and resolve them effectively Coordinate with marketing to ensure alignment between campaigns and conversion funnels Operate and maintain the Learning Management System (LMS) for a seamless customer experience Track performance metrics and optimize sales processes Manage CRM tools, communication channels, and backend support to ensure smooth operations Manage affiliate partners and collaborations to drive traffic and conversions Take complete ownership of meeting and exceeding monthly sales targets Requirements: 2–4 years of experience in sales and operations, preferably in online course platforms, ed-tech, or media-based learning companies Knowledge of LMS systems and digital course delivery workflows Familiarity with CRM platforms and basic marketing tools (email, automation, landing pages) Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment Strong interpersonal skills and a consultative approach to sales How to apply Apply directly on Linkedin and also email your resume at yashasvi@maloka.com with these details Current CTC Expected CTC Notice period if any Current Location Open for Relocation to gurgaon Email at yashasvi@maloka.com

Job description Job Title: Sales & Operations Executive Location: Gurgaon, India (Work from Office) Working Days: Monday to Friday Working Hours: 10:00 AM – 6:00 PM Company: NeoYug About the Company: Maloka is a modern venture studio that builds and backs next-generation brands rooted in conscious living, wellness, and culture. It serves as the foundation for mission-driven companies that aim to create meaningful impact across digital, lifestyle, and transformation spaces. NeoYug, a brand nurtured under the Maloka umbrella, is a personal transformation and content media platform. At NeoYug, we’re on a mission to awaken human potential through powerful storytelling, transformational content, and soul-led conversations. We craft digital programs, immersive learning journeys, and engaging content that inspire healing, growth, and deeper self-awareness. With a strong focus on inner development and emotional intelligence, NeoYug bridges timeless wisdom with modern-day relevance, enabling individuals to reconnect with themselves and evolve consciously. Role Overview: We are seeking a results-driven and process-oriented Sales & Operations Executive to lead and manage the end-to-end sales funnel for our digital offerings. The ideal candidate will have prior experience in selling courses or programs in the online education or media-led learning space, with a strong understanding of customer behavior, LMS workflows, and lead conversion strategies. This role also involves managing affiliate partnerships and taking full ownership of sales targets and performance. Key Responsibilities: Develop and execute sales strategies for online courses and programs Own the full sales pipeline: lead generation, outreach, follow-ups, and closure Understand user queries and guide them toward the right offerings Identify blockers in the sales journey and resolve them effectively Coordinate with marketing to ensure alignment between campaigns and conversion funnels Operate and maintain the Learning Management System (LMS) for a seamless customer experience Track performance metrics and optimize sales processes Manage CRM tools, communication channels, and backend support to ensure smooth operations Manage affiliate partners and collaborations to drive traffic and conversions Take complete ownership of meeting and exceeding monthly sales targets Requirements: 2–4 years of experience in sales and operations, preferably in online course platforms, ed-tech, or media-based learning companies Knowledge of LMS systems and digital course delivery workflows Familiarity with CRM platforms and basic marketing tools (email, automation, landing pages) Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment Strong interpersonal skills and a consultative approach to sales How to apply Apply directly on Linkedin and also email your resume at yashasvi@maloka.com with these details Current CTC Expected CTC Notice period if any Current Location Open for Relocation to gurgaon Email at yashasvi@maloka.com

Growth & CRM Manager Location In Office - Gurgaon - 5 days a week Full-time | Immediate Start About Neoyug Neoyug is a next-generation personal growth and spiritual education company based in India. We collaborate with modern mystics, psychologists, and holistic teachers to build meaningful, story-driven online programs rooted in depth and real-life transformation. Our mission is to make deep inner work accessible to urban seekers. Role Summary We are seeking a skilled, organized, and aligned Growth & CRM Manager to oversee affiliate partnerships, customer engagement journeys, inbound lead support, CRM automation, and marketing funnel coordination. This is a cross-functional role. You will work closely with our content team, tech team, and digital ads agency to ensure warm, high-converting customer journeys and visibility into performance at every stage. Key Responsibilities Affiliate Program & Partner Sales Identify, recruit, and manage affiliate partners, including influencers, wellness coaches, and creators Maintain and distribute affiliate assets such as campaign kits and trackable links Manage payouts and track revenue Provide regular performance updates and support to affiliates CRM & Automation Build WhatsApp and email automation journeys using Interakt, Brevo, and Zapier Segment leads and customers for personalized communications, including cart drop-offs, replay nudges, upsells, and testimonials Optimize CRM flows based on open rates, click-throughs, and conversion data Inbound Lead Support Respond to inbound messages on WhatsApp, email, and Instagram Create templates for FAQs, pricing, and program-related information Ensure 90 percent of all queries are resolved within 2 business hours Maintain a support log and flag recurring user feedback Sales Reporting & Digital Ads Coordination Liaise with our digital performance marketing agency Share CRM insights, customer behavior data, and funnel-level conversion reports Ensure proper UTM tracking, landing page data, and audience feedback is shared with the ads team Deliver monthly performance reports combining both paid and organic sources You Are Experienced (2 to 4 years) in CRM, sales funnels, affiliate marketing, or customer engagement roles Skilled with Interakt, Brevo, Zapier, and basic analytics tools like GA4 or Excel Comfortable working across teams, including content, design, and ad agencies Calm under pressure, highly responsive, and solutions-oriented Personally aligned with the personal growth and soulful wellness space Key KPIs CRM Engagement: 25%+ open rate, 5%+ click-through rate Affiliate Revenue: ₹2,00,000+ monthly from tracked conversions Lead Response Time: 90%+ replies within 2 business hours Upsell / Cross-sell Revenue: 15 to 20% of total monthly sales Ads Coordination: Weekly funnel performance data shared with the performance team Funnel Conversion Rate: 10 to 15% improvement within 3 months Why This Role Matters You will help Neoyug grow with heart. Whether you're supporting a lead, empowering an affiliate, or optimizing a CRM journey, you are building clarity, connection, and trust with every interaction.

Brand Representative Location : Gurgaon (On-site) Working Hours : Monday to Friday, 10 AM to 6 PM Role Type : Full-time About the Company RarekInd is a premium creative agency backed by Maloka, built for brands and creators who want to shape culture, not just follow it. We operate at the intersection of storytelling, talent, and digital strategy. From ad films and branded content to creator-led IPs and community building, we create work that stands out and scales impact. We work with D2C brands, new-age businesses, and standout personalities. What sets us apart is our focus on originality, narrative sharpness, and execution speed. Our team includes strategists, creatives, producers, and talent managers who believe that good work speaks when it's real, relevant, and rare. The Role We're hiring a Brand Representative who understands digital culture, communicates with clarity, and knows how to close. You'll be the face of the agency across meetings, pitches, and social content. This is a front-facing, on-ground role that blends communication, content, and strategy. Responsibilities Represent Rarekind in client meetings, creator collaborations, and content formats Communicate our value clearly across pitches, presentations, and on-camera formats Build strong relationships with brands, creators, and partners Identify and pitch new partnership opportunities Contribute to closing deals and growing the agency pipeline Collaborate with the creative and strategy teams to shape campaigns Stay updated on trends, formats, and what’s working in the creator economy What We’re Looking For Strong verbal communication and presence Social media awareness across Instagram, YouTube, and TikTok Comfortable on camera and in professional settings Strategic thinker with selling instincts Ability to handle pitches, people, and partnerships end-to-end Based in Gurgaon and available full-time on-site Good to Have Experience in brand marketing, influencer partnerships, or sales Public-facing content or hosting experience Existing network in the brand or creator ecosystem

As a Brand Representative at Rarekind, located in Gurgaon, you will play a crucial role in representing the agency to clients, creators, and partners. Your responsibilities will include being the face of the agency in various interactions, effectively communicating the value proposition of Rarekind, building and nurturing relationships, identifying partnership opportunities, contributing to deal closures, and collaborating with creative and strategy teams to shape impactful campaigns. Rarekind, a premium creative agency under Maloka, focuses on shaping culture through originality, narrative sharpness, and fast execution. Working with D2C brands, new-age businesses, and notable personalities, the agency thrives at the intersection of storytelling, talent, and digital strategy. To excel in this role, you should possess strong verbal communication skills, social media awareness across platforms like Instagram, YouTube, and TikTok, and be comfortable in professional settings as well as on camera. A strategic mindset, ability to handle pitches and partnerships, and a proactive approach to identifying new opportunities are essential traits that we are looking for in a candidate. Moreover, having experience in brand marketing, influencer partnerships, or sales would be advantageous. Public-facing content creation or hosting experience, along with an existing network in the brand or creator ecosystem, would also be beneficial in excelling in this role. If you are based in Gurgaon, available full-time on-site, and eager to be part of a team that values originality and impact, we encourage you to apply for this exciting opportunity at Rarekind.,

Growth & CRM Associate Location In Office - Gurgaon - 5 days a week Full-time | Immediate Start About Neoyug Neoyug is a next-generation personal growth and spiritual education company based in India. We collaborate with modern mystics, psychologists, and holistic teachers to build meaningful, story-driven online programs rooted in depth and real-life transformation. Our mission is to make deep inner work accessible to urban seekers. Role Summary We are seeking a skilled, organized, and aligned Growth & CRM Manager to oversee affiliate partnerships, customer engagement journeys, inbound lead support, CRM automation, and marketing funnel coordination. This is a cross-functional role. You will work closely with our content team, tech team, and digital ads agency to ensure warm, high-converting customer journeys and visibility into performance at every stage. Key Responsibilities Affiliate Program & Partner Sales Identify, recruit, and manage affiliate partners, including influencers, wellness coaches, and creators Maintain and distribute affiliate assets such as campaign kits and trackable links Manage payouts and track revenue Provide regular performance updates and support to affiliates CRM & Automation Build WhatsApp and email automation journeys using Interakt, Brevo, and Zapier Segment leads and customers for personalized communications, including cart drop-offs, replay nudges, upsells, and testimonials Optimize CRM flows based on open rates, click-throughs, and conversion data Inbound Lead Support Respond to inbound messages on WhatsApp, email, and Instagram Create templates for FAQs, pricing, and program-related information Ensure 90 percent of all queries are resolved within 2 business hours Maintain a support log and flag recurring user feedback Sales Reporting & Digital Ads Coordination Liaise with our digital performance marketing agency Share CRM insights, customer behavior data, and funnel-level conversion reports Ensure proper UTM tracking, landing page data, and audience feedback is shared with the ads team Deliver monthly performance reports combining both paid and organic sources You Are Experienced (2 to 4 years) in CRM, sales funnels, affiliate marketing, or customer engagement roles Skilled with Interakt, Brevo, Zapier, and basic analytics tools like GA4 or Excel Comfortable working across teams, including content, design, and ad agencies Calm under pressure, highly responsive, and solutions-oriented Personally aligned with the personal growth and soulful wellness space Key KPIs CRM Engagement: 25%+ open rate, 5%+ click-through rate Affiliate Revenue: ₹2,00,000+ monthly from tracked conversions Lead Response Time: 90%+ replies within 2 business hours Upsell / Cross-sell Revenue: 15 to 20% of total monthly sales Ads Coordination: Weekly funnel performance data shared with the performance team Funnel Conversion Rate: 10 to 15% improvement within 3 months Why This Role Matters You will help Neoyug grow with heart. Whether you're supporting a lead, empowering an affiliate, or optimizing a CRM journey, you are building clarity, connection, and trust with every interaction.