Mall Manager

Job Description

May 26, 2025 Full Time Malda, West Bengal Location – Malda, West Bengal Qualifications & Skills: Bachelor’s degree in Business Administration, Real Estate Management, Hospitality, or a related field. Minimum 8 years of experience in retail or commercial property management, with at least 5 years in a leadership role. Strong leadership, organizational, and interpersonal skills. Proficient in budgeting, financial reporting, and lease management. Excellent communication and negotiation abilities. Familiarity with local laws, health and safety regulations, and commercial leasing practices. Key Responsibilities: Operational Management: Oversee day-to-day mall operations including maintenance, security, housekeeping, and parking. Ensure compliance with health, safety, and environmental regulations. Coordinate and monitor the work of service contractors and vendors. Tenant Relations: Serve as the primary point of contact for all mall tenants. offboarding processes. Facilitate communication between tenants and mall administration to resolve concerns efficiently. Financial Management: Develop and manage the mall’s operational budget. Monitor income and expenditure, including rental collections, utilities, and service charges. Maximize profitability through effective cost control and revenue generation initiatives. Marketing and Events: Collaborate with marketing teams to plan and execute promotional campaigns, seasonal events, and community outreach programs. Increase footfall and customer engagement through innovative marketing strategies. Customer Service: Maintain a high level of customer satisfaction by ensuring a clean, safe, and welcoming environment. Handle customer feedback and resolve complaints promptly and professionally. Reporting and Administration: Prepare and present regular reports on mall performance, including traffic statistics, sales data, and operational issues. Maintain up-to-date records of leases, tenant information, and service contracts.