Reports To Senior Manager, Central Region International Marketing Position Summary Accountable for leading the development and execution of marketing strategies and initiatives in Central Region (ASEAN). Responsible to be part of marketing team to drive business growth, increase revenue and market leadership. Key Accountability Fully own end-to-end marketing initiatives and lead cross-functional collaboration to deliver success for the accountable markets (ASEAN). Strategize, develop, plan, and lead integrated marketing communication initiatives aligned to business objectives, both financially and non-financially, given clear targets and KPIs. Develop and execute the annual marketing plan, go-to-market plan, and strategy in collaboration with other teams, both external and internal teams. Drive strategic business partnerships aligned to business objectives, ensure partnerships continuity and measure impact of the partnerships. Lead and work with internal cross functional team and external parties in integrated marketing communication initiatives to achieve the set objectives by ensuring the right media touchpoints to reach the right audience at the right time with the right content. Work with Senior Manager to design effective integrated marketing communication plans that translate into achieving business objectives. This includes ensuring briefing to internal and external team are done adequately, setting campaign objectives and measurements, identifying target audience, budget allocation, planning and implement marketing campaigns, optimizations, and post campaign review. Work with Marketing Leadership Team to design and improve current ways of working, including set processes and ensure process are adhered to deliver marketing initiatives success. Build positive working relationship across all parties including internal stakeholders and external partners. Liaise with internal and external team including (but not limited to) creative team, digital team, media agency, creative agency, social media agency, PR agency, corporate communication team, and more. Foster continuous improvement and lead change through a combination of planned and ad-hoc campaigns. Monitor and deliver weekly, monthly, and quarterly targets in a timely manner. Responsible for updating and keeping the line manager informed about initiatives and activities to ensure synchronization across departments. Qualification & Experience Degree in Marketing, Business Management or a related field would be preferable. Minimum 7 years of experience in marketing; preferably in travel, tourism, or aviation industry. An added advantage to have a track record of driving purchase conversions through performance marketing.
Job Title Assistant Station Head Reports To Station Head Role Purpose Monitor ground operations at station in compliance with the Regulatory Management and ensure that the service delivery is in accordance with company service standards. Key Accountability Collect Excess baggage, last minutes upgrade charges and perform mishandled baggage incidental payment. Ensure that handling services provided to Malaysia Airlines flights by GHA are performed in accordance with the appropriate and agreed Service Level Agreement (SLA) and handling agreements and charges match services provided. Monitor safety and security issues within area of responsibility ensuring staff and third-party Ground Handling Agent (GHA) are complying to the safety requirements and organizational procedures, accurate reporting and recording of information. Ensure station within region control is in conformity to Malaysia Civil Aviation Regulations (CAR 2016) and Local Authorities regulations pertaining to occupational health, operational safety, and environment laws applicable to Malaysia Airlines (MAB) and the service provider and Compliance to Station Regulatory Audit Process. Liaise with various departments at respective station to ensure smooth handling of Malaysia Airlines passengers and aircraft. Manage complaints and claims at station. Qualifications & Experience Degree or Diploma in any field, or At least 3 years of relevant work experience. Skills & Knowledge Extensive knowledge of Airport Services functions and key activities including technical and operational related matters. Ability to analyze and interpret codes and information and use information to maximize when planning, organizing, and supervising the work of others and setting priorities. Ability to work with the team, senior management and stakeholders as required and making effective decisions to maintain operational standard, commercial performance and customer satisfactions. Able to manage and monitor performance against standards and, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent overall performance. Key Challenges Ensure effective management and control of fund, account receivables and payables and cost within approve budget, communications, and statutory/legal requirements. Develop, establish, and maintain close rapport through networking with key personalities in the Government agency, other relevant external parties and maximize business opportunities for the Company. To provide consistent predictable and highest quality services in all aspect of station as well as be responsible and accountable for upholding service standards of all facets of operations. Show more Show less
Position Title Assistant Station Head Report To Station Head Position Summary Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company’s set service standards and meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets. Key Accountability Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual. Responsible to support SH for the airline’s overall ground operations at the airport Responsible to support SH to ensure the airline’s ground operations are in full compliance to all safety, security, regulatory requirement and all airline’s policies, procedures and operating manual. Undertake an oversight function on all outsourced functions perform by appointed GSP and vendors. Responsible to support SH to ensure delivery of all airline’s products and services at all ground customer touchpoints consistently meet and exceed the service quality target set. Responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual. Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals. Qualification & Working Experience Degree with 1 year working experience. Diploma with 3 years working experience Area of Experience Understanding local and international aviation regulations, security protocols, and Malaysia Airlines' policies to ensure operations meet all legal and safety standards. Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking. Proficiency in engaging with internal and external stakeholders to foster effective collaboration. Personality Traits Ensure the consistent delivery of high-quality services across all aspects of the station’s operations, maintaining accountability for service standards. Manage and control funds, account receivables, payables, and costs within the approved budget, while ensuring compliance with communication, statutory, and legal requirements. Establish and maintain strong relationships with key personnel in government agencies and external parties to maximize business opportunities for the company.
Reports To Regional Manager, Sales (ASEAN) Role Purpose To support sales team in initiatives, promotions and marketing activities to achieve revenue targets. Key Accountability Responsible for all commercial activities within Indochina region. Working together with management to develop corporate sales plans and strategies in order to generate new revenue streams for station. Monitor performance of stations / agents / corporate clients / analyze and take action in order to achieve POS target. Responsible for the compilation and on-time submission of yearly budget for the station /region. Achieve targeted business objectives congruent with the Sales & Marketing plan especially the monthly and yearly revenue target for the whole Indochina region. Update and be involved in developing competitive products and services in the market. Formulate and execute business plans and strategies and ensure improve Company's performance by achieving station revenue target with profitability and revenue target with allocated budget for operational usage. Understand and familiarize every aspect and activity of the business to provide direction and effective decision making at all levels of planning and operations for Stations. Ensure adherence and compliance to all statutory and legal requirement for the operation of business for MAB. Assists Regional Manager monitor the stations performance. Qualifications & Working Experience Degree in Business/Tourism/Airline/Aviation Management and other related fields of study with Sales & Marketing experience at least 4 - 6 years in Travel or Airline Industry and/or 2 - 3 years of experience in Sales & Marketing. Skills & Knowledge Sales & Business Development, Strategic Negotiation, Account Management, Sales Planning, Competitive Analysis, Market Planning & Positioning, Public Speaking & Business presentation, Strategic Sourcing of Potential Clients, Sales Strategies Implementation. Must have the ability to communicate well both orally and in writing English and local language. Friendly, guest focused with good problem solving skills. Able to perform under pressure to meet last minute arrangement. Key Challenges To promote MH as a preferred airline for 5th / 6th freedom travel beyond Indonesia region, and increase market share for core routes and premium first and business class traffic. Have a good PR skill with agents and commercial houses & Indonesia regions under his /her preview. Strong analytical skills, business acumen and problem solving.
The role of Sales Support Executive is to assist the sales team in various initiatives, promotions, and marketing activities aimed at achieving revenue targets. Reporting to the Regional Manager, Sales (ASEAN), you will be responsible for all commercial activities within the Indochina region. Your main accountabilities will include collaborating with management to develop corporate sales plans and strategies to generate new revenue streams for the station. You will monitor the performance of stations, agents, and corporate clients to analyze and take necessary actions to achieve the Point of Sale (POS) target. Additionally, you will be in charge of compiling and submitting the yearly budget for the station/region on time. It will be your responsibility to achieve targeted business objectives in alignment with the Sales & Marketing plan, particularly focusing on meeting the monthly and yearly revenue targets for the entire Indochina region. You will also play a key role in updating and contributing to the development of competitive products and services in the market. Formulating and executing business plans and strategies to enhance the company's performance by achieving station revenue targets within the allocated budget will be crucial. You are expected to have a deep understanding of all aspects and activities of the business to provide effective decision-making at all planning and operational levels for the stations. Ensuring compliance with all statutory and legal requirements for the operation of the business is essential. To qualify for this role, you should hold a degree in Business/Tourism/Airline/Aviation Management or related fields, with 4-6 years of experience in Sales & Marketing in the Travel or Airline Industry, or 2-3 years of experience specifically in Sales & Marketing. Key skills and knowledge required for this position include Sales & Business Development, Strategic Negotiation, Account Management, Sales Planning, Competitive Analysis, Market Planning & Positioning, Public Speaking & Business Presentation, and Strategic Sourcing of Potential Clients. Proficiency in both oral and written communication in English and the local language is a must. Additionally, you should possess good problem-solving skills and be able to work effectively under pressure to meet last-minute arrangements. One of the key challenges in this role will be to promote the company as a preferred airline for 5th/6th freedom travel beyond the Indonesia region and to increase market share for core routes and premium first and business class traffic. Developing good PR skills with agents and commercial houses in Indonesia regions will be crucial, along with demonstrating strong analytical skills, business acumen, and problem-solving abilities.,
As the Corporate Sales Support Specialist, you will play a crucial role in assisting the Global Strategic Sales Product by navigating through each step of the sales process. Your responsibilities will include compiling daily lead lists, assigning them to sales team members, and overseeing the sales process funnel. Additionally, you will serve as the Airline Admin for the Corporate Portal Product. You will collaborate closely with the Global Corporate Sales team to provide support to regional offices and stations, ensuring sustainable growth and attainment of Corporate Sales revenue targets. Your key focus will be on contract implementation activities, including contracting, fare filing processes, e-chamber tasks, and other assignments delegated by your superior. In this position, you will actively contribute to ongoing corporate sales projects and initiatives, working towards enhancing corporate sales products and refining overall business processes. Your role will involve liaising with internal teams such as marketing and product development to devise effective sales strategies that prioritize customer satisfaction. Market research and analysis will be a key aspect of your responsibilities, as you identify market trends, monitor competitor activities, and gauge customer preferences to inform strategic decision-making. Furthermore, you may be required to undertake additional departmental duties as instructed. The ideal candidate will hold a Bachelor's degree in business administration, marketing, or a related field, accompanied by 2-3 years of relevant work experience. Proficiency in project management support and the ability to develop presentations, policies, and procedures using Microsoft Office tools will be advantageous. To excel in this role, you should possess excellent communication and interpersonal skills, enabling you to cultivate and nurture relationships with corporate clients effectively. Your capacity to work both independently and collaboratively within a team, coupled with a proactive and results-driven attitude, will be essential. A strong commitment to delivering high-quality outcomes with minimal supervision is paramount for success in this position.,
Position Title Head, Human Capital International Stations Report To Manager, HC International Stations Position Summary This position is accountable to plan, manage and organise the execution of key initiatives associated to the Human Capital Business Partner (HCBP) roles involving manpower planning, resource management, performance management, talent management, learning & development, disciplinary management and union management in delivering a sustainable employee experience and human capital service delivery. Key Accountability Effectively manage the stakeholders by providing advice and recommendations to the Business Units (BUs) within the region in matters related to human capital to ensure alignment to the business objectives and the long terms strategies of the Company. Manage, facilitate and challenge the BUs in resource planning rationalization at divisional level in the execution of the defined strategies by providing manpower analysis, insights on the organisational climates and employees’ profiles and assessment of performance, productivity and well-being, and make recommendations to the BUs. Recommend solutions and alternatives to the BUs in matters related to the execution of manpower planning, resource management, performance management including management of Performance Improvement Plan (PIP), talent management, learning & development and disciplinary management. Facilitate discussions and work closely with the respective BUs to explore productivity improvement opportunities such as lean & agile, digitalisation & automation and implementation of identified initiatives driving towards building MAG Future Ready workforce. Ensure effective management of service delivery to the BUs by tracking manpower statistics, follow through on recruitment needs, facilitating team mobilisation within division, and strategising future manpower resourcing needs based on business requirements, as well as ensuring the established governance, control and policy related matters are properly communicated and executed at Divisions that supports HC planning, budgeting and reporting processes. Provide guidance and support to the employees in matters related to grievances and managing self well-being by recommending the appropriate channels & platform, coordinating the execution of relevant interventions as provided by the Company and highlighting the areas of concerns to the BUs or authorised parties for required escalations. Institutionalise and elevate MH values in the business through direct and indirect engagement with management team and employees. Be a catalyst of change and provide insights in people related matters and drive the execution of culture & engagement initiatives at workplace. Provide advice and guidance to the Management in relation to the labour law requirements in the region. Accountable to provide legal perspective and legal risks during collective bargaining negotiations, lead the collective bargaining negotiations with the national and in-house trade unions and maintain an effective relationship with these trade unions. Establish a sustainable external stakeholder by strengthening networking and partnerships activities with the related labour offices within the region. Qualification & Working Experience Bachelor’s in Human Resource Management or Business Management or related field. Any additional training or certifications would be valued At least 8 years in HR with minimum of 5 years’ experience as Human Capital Business Partner
Position Title Head, Human Capital International Stations Report To Manager, HC International Stations Position Summary This position is accountable to plan, manage and organise the execution of key initiatives associated to the Human Capital Business Partner (HCBP) roles involving manpower planning, resource management, performance management, talent management, learning & development, disciplinary management and union management in delivering a sustainable employee experience and human capital service delivery. Key Accountability Effectively manage the stakeholders by providing advice and recommendations to the Business Units (BUs) within the region in matters related to human capital to ensure alignment to the business objectives and the long terms strategies of the Company. Manage, facilitate and challenge the BUs in resource planning rationalization at divisional level in the execution of the defined strategies by providing manpower analysis, insights on the organisational climates and employees’ profiles and assessment of performance, productivity and well-being, and make recommendations to the BUs. Recommend solutions and alternatives to the BUs in matters related to the execution of manpower planning, resource management, performance management including management of Performance Improvement Plan (PIP), talent management, learning & development and disciplinary management. Facilitate discussions and work closely with the respective BUs to explore productivity improvement opportunities such as lean & agile, digitalisation & automation and implementation of identified initiatives driving towards building MAG Future Ready workforce. Ensure effective management of service delivery to the BUs by tracking manpower statistics, follow through on recruitment needs, facilitating team mobilisation within division, and strategising future manpower resourcing needs based on business requirements, as well as ensuring the established governance, control and policy related matters are properly communicated and executed at Divisions that supports HC planning, budgeting and reporting processes. Provide guidance and support to the employees in matters related to grievances and managing self well-being by recommending the appropriate channels & platform, coordinating the execution of relevant interventions as provided by the Company and highlighting the areas of concerns to the BUs or authorised parties for required escalations. Institutionalise and elevate MH values in the business through direct and indirect engagement with management team and employees. Be a catalyst of change and provide insights in people related matters and drive the execution of culture & engagement initiatives at workplace. Provide advice and guidance to the Management in relation to the labour law requirements in the region. Accountable to provide legal perspective and legal risks during collective bargaining negotiations, lead the collective bargaining negotiations with the national and in-house trade unions and maintain an effective relationship with these trade unions. Establish a sustainable external stakeholder by strengthening networking and partnerships activities with the related labour offices within the region. Qualification & Working Experience Bachelor’s in Human Resource Management or Business Management or related field. Any additional training or certifications would be valued At least 8 years in HR with minimum of 5 years’ experience as Human Capital Business Partner
Reports To Regional Manager-MESA Role Purpose Manage and grow sales within the assigned territory by building strong relationships with key accounts, identifying new business opportunities, and achieving revenue targets. The role requires a deep understanding of the Southern / Northern & West India market, including business culture, regulatory environment, and market trends. Responsible for providing exceptional customer service and support, conducting sales presentations and product demonstrations, preparing proposals and negotiating contracts, and collaborating with other departments to ensure a seamless customer experience. Key Accountability Develop and maintain strong relationships with key accounts within the Northern, and Western India region, including understanding client needs and providing exceptional customer service and support. Identify new business opportunities within the assigned territory, including new clients, verticals, and regions. Work closely with the Regional Manager to develop and execute sales strategies to achieve revenue targets. Conduct sales presentations and product demonstrations to potential clients, highlighting the benefits and features of our products and services. Prepare proposals and negotiate contracts with clients, ensuring that terms and conditions are in line with company policies and guidelines. Collaborate with other departments to ensure a seamless customer experience, from initial inquiry through to post-sale support. Keep up to date with market trends and competitor activities, providing regular feedback and insights to the Regional Manager. Attend trade shows, conferences, and networking events to expand your network and promote our products and services. Manage a sales pipeline and provide regular updates to the Regional Manager on progress and opportunities. Manage the MAB GSA team. Strategize and plan effective commercial initiatives to ensure maximum market coverage to ensure the assigned revenue targets are exceeded and cost of operations minimized. Oversee all administrative functions for the station. Monitor, analyze and review the sales performance, routes profitability, cost of sales and industry performance indicators to ensure any performance gaps are rectified in a timely and effective manner to ensure revenue target goal is met. Qualifications & Working Experience Bachelor's degree in Business, Marketing, or related field with minimum of 8-10 years of experience in sales, with a focus on the Northern and western/Southern India markets. Personality Traits Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement. Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations. Ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines.
Job Title Sales Manager, North & West India Reports To Regional Manager-MESA Role Purpose Manage and grow sales within the assigned territory by building strong relationships with key accounts, identifying new business opportunities, and achieving revenue targets. The role requires a deep understanding of the Southern / Northern & West India market, including business culture, regulatory environment, and market trends. Responsible for providing exceptional customer service and support, conducting sales presentations and product demonstrations, preparing proposals and negotiating contracts, and collaborating with other departments to ensure a seamless customer experience. Key Accountability Develop and maintain strong relationships with key accounts within the Northern, and Western India region, including understanding client needs and providing exceptional customer service and support. Identify new business opportunities within the assigned territory, including new clients, verticals, and regions. Work closely with the Regional Manager to develop and execute sales strategies to achieve revenue targets. Conduct sales presentations and product demonstrations to potential clients, highlighting the benefits and features of our products and services. Prepare proposals and negotiate contracts with clients, ensuring that terms and conditions are in line with company policies and guidelines. Collaborate with other departments to ensure a seamless customer experience, from initial inquiry through to post-sale support. Keep up to date with market trends and competitor activities, providing regular feedback and insights to the Regional Manager. Attend trade shows, conferences, and networking events to expand your network and promote our products and services. Manage a sales pipeline and provide regular updates to the Regional Manager on progress and opportunities. Manage the MAB GSA team. Strategize and plan effective commercial initiatives to ensure maximum market coverage to ensure the assigned revenue targets are exceeded and cost of operations minimized. Oversee all administrative functions for the station. Monitor, analyze and review the sales performance, routes profitability, cost of sales and industry performance indicators to ensure any performance gaps are rectified in a timely and effective manner to ensure revenue target goal is met. Qualifications & Working Experience Bachelor's degree in Business, Marketing, or related field with minimum of 8-10 years of experience in sales, with a focus on the Northern and western/Southern India markets. Personality Traits Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement. Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations. Ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines.
As a Sales Manager for North & West India, your primary role is to manage and expand sales within the assigned territory. This involves cultivating strong relationships with key accounts, identifying new business opportunities, and achieving revenue targets. You must possess a deep understanding of the Southern / Northern & West India market, including its business culture, regulatory environment, and market trends. Your key accountabilities include developing and maintaining strong relationships with key accounts in the Northern and Western India region, understanding client needs, and providing exceptional customer service. You will also be responsible for identifying new business opportunities, collaborating with the Regional Manager to execute sales strategies, and conducting sales presentations and product demonstrations to potential clients. Furthermore, you will prepare proposals, negotiate contracts, and ensure a seamless customer experience by collaborating with other departments. It is essential to stay updated with market trends and competitor activities, providing regular feedback to the Regional Manager. Additionally, attending trade shows, conferences, and networking events to expand your network and promote products and services is part of your role. Managing a sales pipeline, providing updates to the Regional Manager on progress, and overseeing the MAB GSA team are crucial responsibilities. You will also strategize and plan commercial initiatives to maximize market coverage, exceed revenue targets, and minimize operational costs. Monitoring sales performance, route profitability, and industry indicators to rectify any performance gaps and meet revenue targets is essential. To qualify for this role, you should have a Bachelor's degree in Business, Marketing, or a related field, along with 8-10 years of sales experience focusing on the Northern and Western/Southern India markets. Strong communication, interpersonal, analytical, and problem-solving skills are vital. You must be results-driven, capable of working under pressure, managing multiple priorities, and meeting deadlines while delivering exceptional customer service and exceeding expectations.,
Position Title Station Security Coordinator, IND Report To Chief Security Officer, IND Position Summary Responsible for ensuring the safety and security of passengers, staff, aircraft, and airport premises against unlawful interference. To perform security checks, surveillance, and enforcement of regulatory requirements to uphold national and international aviation security standards as per AVSEC order 05/2009 by BCAS. Key Accountability Screening and Monitoring Conduct security screening of passengers, staff, baggage, cargo, and mail. Monitor access control points to ensure only authorized persons access restricted areas. Operate screening equipment such as X-ray machines, ETDs (Explosive Trace Detectors), and metal detectors. Access Control Verify identity documents and access permits of personnel entering secure areas. Ensure compliance with airport security protocols and reporting violations. Incident Management Respond quickly and effectively to security breaches, emergencies at the station. Liaise with airport authorities, law enforcement agencies, and emergency services when necessary. Reporting and Documentation Prepare and maintain accurate security reports, logs, and incident records. Report suspicious activities, security breaches, and equipment malfunctions. Training and Compliance Attend regular AVSEC training programs and drills. Stay updated on latest security procedures and regulatory requirements (ICAO, DGCA, BCAS standards). Customer Service Provide courteous assistance to passengers and visitors while maintaining security vigilance. Handle passenger queries and assist in resolving security-related concerns. Conducting Audit and Inspection Conducting audit, inspection and security test at the station. Assist CSO to prepare compliance and audit report for BCAS and internal department. Revision of Manual and Security Programme Upgradation and revision of aviation manuals and the aircraft operator's security programme. Liaise with the DGCA for safety and security approvals. Any Other Duties, Including: Ensure implementation of the airline security programme meticulously in all operational area of airport. Maintain effective liaison with BCAS, law enforcing agencies, airport operator and stakeholders. Attending APSC (Airport Security Committee Meeting) on regular basis. Qualification & Working Experience Diploma / Degree Must possess valid AVSEC Certification approved by BCAS (Bureau of Civil Aviation Security). Screener Certification (if handling X-ray machines) is an added advantage. Bachelor’s degree in Security Management, or a related field with 3 years of working experience. Diploma in Security Management, or a related field with 5 years of working experience Areas of Experience Experience in Aviation security operations is preferred
Position Title Station Security Coordinator, IND Report To Chief Security Officer, IND Position Summary Responsible for ensuring the safety and security of passengers, staff, aircraft, and airport premises against unlawful interference. To perform security checks, surveillance, and enforcement of regulatory requirements to uphold national and international aviation security standards as per AVSEC order 05/2009 by BCAS. Key Accountability Screening and Monitoring Conduct security screening of passengers, staff, baggage, cargo, and mail. Monitor access control points to ensure only authorized persons access restricted areas. Operate screening equipment such as X-ray machines, ETDs (Explosive Trace Detectors), and metal detectors. Access Control Verify identity documents and access permits of personnel entering secure areas. Ensure compliance with airport security protocols and reporting violations. Incident Management Respond quickly and effectively to security breaches, emergencies at the station. Liaise with airport authorities, law enforcement agencies, and emergency services when necessary. Reporting and Documentation Prepare and maintain accurate security reports, logs, and incident records. Report suspicious activities, security breaches, and equipment malfunctions. Training and Compliance Attend regular AVSEC training programs and drills. Stay updated on latest security procedures and regulatory requirements (ICAO, DGCA, BCAS standards). Customer Service Provide courteous assistance to passengers and visitors while maintaining security vigilance. Handle passenger queries and assist in resolving security-related concerns. Conducting Audit and Inspection Conducting audit, inspection and security test at the station. Assist CSO to prepare compliance and audit report for BCAS and internal department. Revision of Manual and Security Programme Upgradation and revision of aviation manuals and the aircraft operator's security programme. Liaise with the DGCA for safety and security approvals. Any Other Duties, Including: Ensure implementation of the airline security programme meticulously in all operational area of airport. Maintain effective liaison with BCAS, law enforcing agencies, airport operator and stakeholders. Attending APSC (Airport Security Committee Meeting) on regular basis. Qualification & Working Experience Diploma / Degree Must possess valid AVSEC Certification approved by BCAS (Bureau of Civil Aviation Security). Screener Certification (if handling X-ray machines) is an added advantage. Bachelor’s degree in Security Management, or a related field with 3 years of working experience. Diploma in Security Management, or a related field with 5 years of working experience Areas of Experience Experience in Aviation security operations is preferred
The role will require you to support the Head of Human Capital, Greater China and North Asia (GCNA) in achieving HR targets by carrying out various human resources responsibilities such as Compensation & Benefit, Talent Management, and Recruitment. Additionally, you will act as a Human Capital Business Partner collaborating with the respective HC team, Finance team, Commercial teams, and Airport Services Operation to enhance human capability, particularly focusing on South Korea and Japan regions. Your main accountabilities will include: - Acting as the primary HC representative and assisting the regional HC Head on all HC related matters for the GCNA region, preparing reports, providing guidance, and promoting MAG's corporate culture - Enhancing MAG's employer brand, managing recruitment channels, budgeting for manpower planning, coordinating recruitment processes, and ensuring a smooth onboarding experience - Promoting a learning culture, monitoring staff performance, facilitating training and career progression, and overseeing succession planning - Organizing staff engagement activities, monitoring employee engagement initiatives, implementing reward programs, gathering feedback, and handling industrial relations matters - Assisting with various projects assigned by the Group Human Capital Department, including report analysis, automation, and meeting preparation Qualifications & Working Experience: - Degree in HRM or related field - 4-5 years of HRM experience with team leadership experience Areas of Experience: - Proficiency in English and Japanese, knowledge of Korean is advantageous - Experience in airlines or multinational companies with HRM experience is preferred - Proficiency in Microsoft Excel, Word, PowerPoint - Familiarity with Japan and Korea employment regulations and social security requirements is beneficial Please note that this is a summary of the responsibilities and requirements outlined in the job description.,