Malayalam customer care

RESPONSIBILITIES

· Respond to customer inquiries via phone, email, or chat in Malayalam.

· Resolve customer issues efficiently and effectively.

· Document customer interactions and maintain accurate records.

· Work closely with other departments to ensure timely resolution of customer concerns.

· Follow up with customers to ensure their inquiries are resolved and confirm their satisfaction.

· Provide product and service information to customers.

QUALIFICATIONS

· Fluency in Malayalam and proficiency in English.

· High school diploma or equivalent; college degree preferred.

· Previous experience in a customer service role is advantageous.

· Strong communication and interpersonal skills.

· Ability to handle stressful situations calmly and effectively.

· Strong problem-solving skills.

SKILLS

· Fluent in Malayalam

· Strong written and verbal communication

· Customer relationship management (CRM) software

· Problem-solving

· Time management

· Multitasking

· Basic computer proficiency

Job Type: Full-time

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person