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0 - 3 years
1.0 - 4.0 Lacs P.A.
Chennai
Posted:2 months ago| Platform: 
Work from Office
Full Time
Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls to identify areas of improvement and provide feedback to agents. Develop and implement effective training programs for agents on soft skills, product knowledge, and process improvements. Analyze data from call monitoring sessions to identify trends and opportunities for growth. Collaborate with team leaders to resolve customer complaints and improve overall customer satisfaction.
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Hospitality Education
50-100 Employees
19 Jobs
Key People
Experience: Not specified
1.0 - 4.0 Lacs P.A.
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