Major Incident Managers For Pune IT Company Immediate Joining

2 - 7 years

4.0 - 7.0 Lacs P.A.

Pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

IT Service ManagementITILIT OperationsMajor Incident ManagerIncident ManagementRoot Cause AnalysisChange ManagementWar Room ManagementServiceNowBMC RemedyAzureITSMCritical Incident ManagerJIRARCACrisis ManagementProblem ManagementP1 Incident Manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage critical incidents (P1/P2) end-to-end to ensure quick service restoration Act as the primary point of contact Facilitate war rooms Collaborate with IT, DevOps, Network, Security, and Support teams to diagnose and resolve issues Required Candidate profile Conduct root cause analysis (RCA) &work on post-incident reviews (PIR) to prevent recurrence. Ensure Service Level Agreements (SLAs) &drive continuous improvement initiatives. Maintain reports Perks and benefits Perks and Benefits