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Major Incident Manager L1

Major Incident Manager L1

Wipro

6 - 8 years

6 - 10 Lacs

gurugram

Posted:2 days ago| Platform:

Apply

Skills Required

cognitive major incident management wan service management cmdb microsoft azure problem management change management itil certified bmc remedy servicenow itsm gcp information technology infrastructure library incident management siam lan aws itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

130K - only gurguram

High Severity Incident Management:

Handling incidents with high business impact, requiring quick resolution and effective communication.

ITIL Expertise:

Strong knowledge and experience with ITIL (Information Technology Infrastructure Library) framework, particularly in incident, change, and problem management.

CMDB and Asset Management:

Familiarity with Configuration Management Database (CMDB) and asset management systems to track and manage IT assets.

Process Improvement:

Identifying opportunities to improve existing IT processes and prevent future incidents.

Incident Coordination:

Coordinating recovery efforts across various teams, ensuring effective communication and efficient resolution.

Trend Analysis:

Analysing incident trends to identify recurring issues and work towards reducing them.

Post-Incident Review (PIR):

Leading PIR calls, creating reports, and implementing preventive measures based on lessons learned.

Problem-Solving:

Applying problem-solving techniques (Pareto, 5 Whys, Fishbone) to identify root causes and implement effective solutions.

REQUIREMENTS:

Education:

Bachelor's degree in computer science or equivalent.

Experience:

6-8 years of experience in Major Incident Management.

Flexibility:

Willingness to work flexible hours, including weekends and holidays.

Work Model:

Work from Office/Hybrid model.

CORE SKILLS AND KNOWLEDGE REQUIRED:

ITIL Expertise:

Deep understanding and practical application of ITIL best practices, particularly in incident, problem, and change management. ITIL certifications are highly desirable.

Good to have:

Experience with cloud technologies (AWS, Azure, GCP).

ITIL v4 certification.

SIAM (Service Integration and Management) knowledge

Mandatory Skills: ITIL Incident Mgmt .

Experience: 5-8 Years .

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Wipro

Information Technology & Services

Bengaluru

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Major Incident Manager L1

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

High Severity Incident Management:

ITIL Expertise:

CMDB and Asset Management:

Process Improvement:

Incident Coordination:

Trend Analysis:

Post-Incident Review (PIR):

Problem-Solving:

Education:

Experience:

Flexibility:

Work Model:

ITIL Expertise:

Good to have:

More Jobs at Wipro