Major Incident Management

Job Description

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, well encourage you to fulfill your potentialto be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, well provide everything you need to doyour best work and become the best you can be. Primary Skills Incident Identification and Assessment: Rapidly assess and identify major incidents, classifying their impact and urgency. Collaborate with relevant teams to gather information and understand the scope of the incident. Secondary Skills Incident Coordination: Lead and coordinate cross-functional teams during the resolution of major incidents. Prioritize and allocate resources effectively to address critical issues promptly. Maintain a centralized incident log and track resolution progress. About The Role : Proven experience in a major incident management role or similar position. Familiarity with ITIL or other IT service management frameworks. Conduct thorough root cause analysis for major incidents to prevent recurrence. Work with relevant teams to implement corrective actions and improvements. ITIL Foundation or other relevant certifications in incident management. Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a localpartner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, andsmarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud andapplication development, all driven by AI, data and automation.