Mumbai, Maharashtra, India
None Not disclosed
On-site
Full Time
Company Description Macmerise is a pioneering company that allows brands, celebrities, and influencers to launch their own merchandise with cutting-edge technology and outstanding products. The company creates innovative items across various categories including Fashion, Home & Kitchen, Consumer Electronics & Accessories. Macmerise works with renowned brands and icons such as Disney, Marvel, etc. Role Description This is a full-time, on-site role for a Customer Service Executive based in Mumbai. The Customer Service Executive will be responsible for managing customer inquiries, addressing customer issues, ensuring customer satisfaction, and providing exceptional customer support. The role involves maintaining a high level of professionalism and aligning with company policies to enhance the overall customer experience. Qualifications Excellent Interpersonal Skills to effectively communicate with customers and team members Experience in Customer Support and Customer Service to handle inquiries and complaints efficiently Skills in Customer Service Management and a focus on Customer Satisfaction Strong problem-solving abilities and attention to detail Ability to work independently and as part of a team Prior experience in a similar role is advantageous Bachelor's degree in a relevant field is preferred
Mumbai, Maharashtra, India
INR Not disclosed
On-site
Full Time
Company Description Macmerise is transforming the world of merchandising by offering brands, celebrities, and influencers an opportunity to launch their own merchandise with advanced technology and outstanding products. The company has developed a variety of items across categories such as Fashion, Home & Kitchen, Consumer Electronics & Accessories. Role Description The Customer and Client Servicing Executive will manage day-to-day interactions with clients, handle client relations, provide high-quality customer service, and deliver presentations. The role also includes responsibilities for account management and ensuring client satisfaction. This is a full-time, on-site role located in Mumbai. Qualifications Skills in Client Services and Client Relations Experience in providing Customer Service Proficiency in delivering Presentations Account Management skills Excellent interpersonal and communication skills Ability to work collaboratively with a team Experience in the merchandising or retail industry is a plus Bachelor&aposs degree in Business, Marketing, or related field Show more Show less
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