Job Description

Lucid Fusion Search Specialist Req number: R4896 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a Lucid Fusion Search Specialist. This position will be full time and remote. Job Description What You’ll Do Team dedicated to support search solution powered by Lucidworks Fusion search platform.24*7 support team availability specifically for Priority 1 and 2 issues Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues. Non-Core issues should be fixed by this team Core-Issues work with Lucidworks 24*7 support team through Zendesk What You'll Need Required: Experience: 4 to 10 years Lucidworks Fusion platform experts Experts in Incident and Problem management Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion). Strong understanding of search technologies, including information retrieval, natural language processing, and relevance tuning. Strong communication skills with the ability to collaborate effectively with cross-functional teams. Experience with Agile development methodologies and tools (e.g., JIRA, Git). Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.