About Loyalytics Loyalytics is a fast-growing Analytics consulting and product organization based out of Bangalore. We work with large retail clients across the globe helping them monetize their data assets through our consulting assignments and product accelerators. We are a young dynamic team of 100+ analytics practitioners working on some of the most cutting-edge tools and technologies. Who we are: Technical team: A team full of data scientists, data engineers and business analysts who work with 1M+ data points every day. Market Size: Massive multi-billion $ global market opportunity. Leadership: Combined experience of 40+ years of experience in the industry. Customers: Word-of-mouth and referral driven marketing to acquire customers like big retail brands in GCC regions like Lulu, GMG, among others (Strong product-market fit). What makes us stand apart: 10 years old bootstrapped and 100+ people company that is still hiring. Role Summary: We are seeking a hands-on eCommerce Analytics & Insights Lead to help establish and grow our newly launched eCommerce business. This role requires a data-savvy individual with deep eCommerce knowledge who can help define, build, and monitor performance KPIs, provide actionable insights, and guide the business on data-driven decision making.We are looking for someone who can get into the data, generate insights, help build dashboards, and work closely with cross-functional teams (buying, marketing, ops, tech) to guide the growth of our online channel. Key Responsibilities: Define and set up eCommerce KPIs across the customer journey (traffic, conversion, retention, basket size, etc.). Work with marketing, merchandising, operations, and tech teams to establish data tracking and reporting needs. Help Build dashboards and reports to monitor site performance, category performance, and marketing ROI. Identify trends, opportunities, and root causes of underperformance in areas such as: *Product availability*Pricing & promotions*Checkout funnel performance*Customer retention*Channel acquisition effectiveness Help set up cohort analysis, customer segmentation, and basic funnel analytics. Partner with the eCommerce and data engineering teams to ensure data quality and availability from digital channels. Propose data-driven experiments and quick-win ideas to accelerate growth. Guide and support business teams in understanding and interpreting digital KPIs. Required Skills & Experience: 2-5 years of experience in eCommerce analytics, preferably in a grocery retail setup. Strong knowledge of eCommerce KPIs and analytics frameworks (traffic conversion repeat LTV). Proficient with working knowledge tools such as Google Analytics / GA4, Excel, SQL, Power BI or Tableau. Experience working with digital marketing data, CRM data, and product performance data. Ability to translate business questions into data analysis and present clear insights. Familiarity with customer journey mapping, funnel conversion, basket analysis, etc. Comfortable working in fast-paced, ambiguous, and build-from-scratch environments. Strong communication and stakeholder management skills able to work across functions. Strong in one of the programming languages SQL/ Pyspark Good to Have: Experience with eCommerce platforms (e.g., Shopify, Magento, Salesforce Commerce). Exposure to A/B testing, product recommendation analytics, or personalization logic. Knowledge of Python/R for deeper analysis (optional). Experience in setting up tracking infrastructure (e.g., GTM, event tagging). Location: Bangalore, KA (On-site)
About Loyalytics Loyalytics is a fast-growing Analytics consulting and product organization based out of Bangalore. We work with large retail clients across the globe helping them monetize their data assets through our consulting assignments and product accelerators. We are a young dynamic team of 100+ analytics practitioners working on some of the most cutting-edge tools and technologies. Who we are: Technical team: A team full of data scientists, data engineers and business analysts who work with 1M+ data points every day. Market Size: Massive multi-billion $ global market opportunity. Leadership: Combined experience of 40+ years of experience in the industry. Customers: Word-of-mouth and referral driven marketing to acquire customers like big retail brands in GCC regions like Lulu, GMG, among others (Strong product-market fit). What makes us stand apart: 10 years old bootstrapped and 100+ people company that is still hiring. About the Job Were expanding aggressively into Dubai and Indonesia markets. We need someone who can open doors, start conversations, and book meetings with Fortune 500 companies and fast-growing startups. The Role Were looking for a tech-savvy, resilient sales hunter who thrives on the phone and loves the chase. You’ll be the first voice prospects hear from our company and you’ll have to ensure that it’s a memorable one.This is NOT a script-reading telemarketing job. This is strategic outbound sales where you: Research accounts deeply before calling Personalize every touchpoint across multiple channels Qualify hard before wasting anyone’s time Use AI and sales tools to work smarter, not just harder Book 25+ qualified meetings per month If you get energized by hearing “no” 50 times a day because you know meeting #51 is around the corner, this is your role.What You’ll DoMulti-Channel Outreach (70% of time) Make 50-60 calls per day to C-level executives and decision makers Send 50 personalized emails per day (not templates, actually personalized) Execute 20+ LinkedIn connection requests and messages daily Use WhatsApp for markets where it’s culturally appropriate (Indonesia, Dubai) Follow up persistently but professionally (6-8 touch points per lead) Execute multi-day sequences across email, phone, LinkedIn, WhatsApp Track every activity meticulously in CRM Lead Qualification (20% of time) Use BANT framework (Budget, Authority, Need, Timeline) to qualify prospects Ask the hard questions early (no time-wasting) Identify pain points and map them to our solution Uncover decision-making process and stakeholders Disqualify fast when it’s not a fit (protect sales team’s time) Build champion relationships within target accounts Document everything in CRM with detailed notes Meeting Generation (10% of time) Book 20-25 qualified meetings per month for sales team Send calendar invites with full context and prep notes Brief sales team before each meeting Follow up with no-shows aggressively Track meeting outcomes and win/loss reasons Iterate on messaging based on what’s working Tech Stack You’ll MasterYou’ll use technology to work smarter and faster:Required Tools: CRM (HubSpot/Salesforce/Zoho) - Your second home, log everything here Phone System (Aircall/MyOperator/Exotel) - 50+ calls/day LinkedIn Sales Navigator - Research and social selling Email Sequencing (Lemlist/Mailshake/Outreach) - Automate follow-ups AI Tools (ChatGPT/Claude) - Personalize at scale, research companies Calendar tools (Calendly/HubSpot Meetings) - Easy booking Nice to Have: Call recording/coaching tools (Gong, Chorus) Video messaging (Loom, Vidyard) WhatsApp Business API Sales engagement platforms (Outreach.io, SalesLoft) You don’t need to be a tech expert, but you must be: Comfortable learning new tools quickly (we’ll train you) Disciplined about using tools properly (no shortcuts) Tech-savvy enough to troubleshoot basic issues yourself What We’re Looking ForMust-Have Skills:Sales Fundamentals Exceptional phone presence - Confident, articulate, energetic (this is 80% of the job) Thick skin - Rejection doesn’t faze you, you bounce back instantly Excellent written English - Your emails and LinkedIn messages close meetings Active listening - You hear what prospects are really saying Quick learner - Product, industry, objection handling Competitive drive - You want to be #1 on the leaderboard Technical Skills CRM proficiency - You log every call, email, note without being told Comfortable with sales tools - Can learn any new tool in days, not weeks AI for productivity - Use ChatGPT to research companies and personalize outreach Multi-tasking - Call while taking notes, navigating CRM, pulling up LinkedIn Basic tech troubleshooting - Don’t panic when Zoom doesn’t work Soft Skills Self-disciplined - Work from home requires structure and focus Coachable - Take feedback without ego Goal-oriented - Numbers drive you Resilient - Bad day doesn’t become bad week Integrity - Honest about your numbers and customer fit Time management - 8 hours of focused work, not 12 hours of procrastination Nice-to-Have: 1-3 years in SDR, BDR, inside sales, or telecalling B2B sales experience (SaaS, enterprise software, tech) Experience selling to Middle East or Southeast Asia Track record of hitting 100%+ of quota Understanding of [your industry/vertical] Language skills (Arabic, Bahasa Indonesia) Competitive sports background (shows resilience and drive) Experience & EducationExperience: 1-3 years in SDR/BDR/inside sales/telecalling preferred Freshers with exceptional communication and hunger to learn will be considered Previous roles: Telecaller, insurance sales, BDR, inside sales, customer success Education: Bachelor’s degree (Commerce, Business, any field) We care more about skills and attitude than degrees