Job Description

About The Client: The Client is an American-owned company based in the US with offices in India and the Philippines. A tech-forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries. About The Job: Perform retention and liquidation fulfilment tasks which include performing servicing system changes to satisfy loan modification, partial claim, deferment, deed-in-lieu, and pre-foreclosure sale terms to resolve mortgage delinquency. Essential Job Functions: Perform collections and or Loss Mitigation activities as needed including written and telephonic correspondence with borrowers and or authorized third parties, monitoring related work completed by approved vendors; the prompt evaluation of applications for loss mitigation assistance, and the timely completion of tasks related to loss mitigation procedures and CFPB servicing guidelines. Remain up to date and comply with all state and federal laws, regulations, investor, and insurer guidelines for default servicing. Be willing to assume additional responsibilities/duties/projects as they arise. Track errors and/or issues to identify trends by front end loss mitigation specialist and vendor. Provide error reporting to management to assess potential process changes to streamline and improve front end and vendor results. Candidates should possess 3-4 years relevant experience in US Mortgage loss mitigation processes. Proficiency in income calculations, including understanding the specific requirements for various types of income, is essential. Knowledge of key ratios, such as DTI (Debt-to-Income) and LTV (Loan-to-Value). Thorough knowledge and understanding of documents needed in loss mitigation workout options. Good understanding of Quality Checks and QC methodologies. Perform quality control testing procedures to ensure compliance with regulatory and investor guidelines. Other duties as assigned. Qualifications: Specific Skills/ Knowledge/ Abilities Required for Position: Bachelors degree in any field from an accredited institution. Pure WFO with no possibility of hybrid working or WFH. Evening shifts as per PST hours. Must be proficient in Microsoft Office suite. Above average communication skills. Will be required to interact with Onshore partners and end-customers if needed. Knowledge of mortgage banking, familiarity with RESPA, FDCPA, GLBA, and federal and state laws related to foreclosure and bankruptcy processes. Ability to perform QC audits and analyse work outputs by interpreting government agency and department guidelines/standards. Advanced analytical skills, ability to analyse problems and provide the appropriate solution. Advanced problem solving, multi-tasking and organizational skills with strong diligence. Proven ability to analyse data and make recommendations on how to improve trends.