Logistics Officer

Job Description

Seeks a Logistics Officer to manage e-commerce logistics, ensuring smooth delivery from warehouse to customers. Responsibilities: Order Fulfilment: Process orders, coordinate with warehouse, generate shipping labels, and ensure timely dispatch. Inventory Management: Monitor stock levels, coordinate with procurement, conduct stock checks, and maintain inventory systems. Dispatch & Tracking: Coordinate with couriers, track shipments, update customers, and manage returns/undelivered items. Returns Management: Process returns, inspect items, and coordinate restocking. Vendor Management: Liaise with logistics vendors, negotiate rates, and monitor performance. Reporting & Analysis: Generate reports on key metrics and identify areas for improvement. Customer Service: Address shipping and delivery inquiries and resolve complaints. Qualifications: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field preferred. Proven experience in logistics/supply chain, preferably in e-commerce. Strong understanding of e-commerce platforms and order management systems. Excellent communication, interpersonal, and problem-solving skills. Proficiency in Microsoft Office Suite (especially Excel). Strong organizational skills and attention to detail. Ability to work independently and meet deadlines. Preferred: Experience with WMS. Knowledge of import/export regulations. Familiarity with various courier services.