Logistics Executive

Job description:

Logistics Operations Executive

We are seeking a proactive, calm under pressure, and detail-oriented Logistics Operations Executive to manage appointment-based deliveries with third-party logistics (3PL) partners across e-commerce and quick commerce platforms. The role demands someone who can navigate challenging logistics environments, build strong relationships, and drive timely execution.

Key Responsibilities:

• Coordinate with 3PL partners for appointment-based deliveries to marketplace and quick commerce platforms.
• Schedule and follow up on delivery appointments by coordinating with relevant points of contact.
• Track and update all purchase orders (POs) in the delivery tracker with complete, real-time information.
• Communicate regularly with courier teams to resolve delivery or appointment-related issues.
• Follow up aggressively yet diplomatically to ensure timely pickups and deliveries.
• Ensure compliance with delivery SLAs and proactively resolve bottlenecks.
• Maintain detailed records of appointment communications, delays, escalations, and resolutions.
• Support internal teams with delivery status updates, confirmations, and exception handling.
• Develop positive working relationships with key logistics contacts to improve responsiveness and reliability.
• Identify recurring issues in the supply chain and suggest process improvements.

Requirements:

• 2–3 years of experience in logistics coordination or supply chain operations, preferably in the quick commerce sector.
• Strong knowledge of working with major logistics partners in India.
• Hands-on experience with appointment-based delivery scheduling.
• Excellent coordination and communication skills.
• Fluent in both English and Hindi; knowledge of additional languages is a plus.
• Calm and solution-oriented approach under pressure or in case of delivery failures.
• Strong follow-up discipline and bias for action—gets things done.
• Detail-oriented with the ability to spot errors or delays early.
• Proficient in Excel and Google Sheets for maintaining trackers and logs.
• Able to manage multiple external and internal stakeholders with tact and persistence.

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• 1. Do you have a Experience in 3PL?

Work Location: In person