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Logistics Executive

QualityKiosk Technologies

0 - 1 years

0 Lacs

Navi Mumbai, Maharashtra

Posted:8 hours ago| Platform: SimplyHired logo

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Skills Required

Computer Science B.Sc English Master's degree Analysis skills Bachelor's degree Communication skills

Work Mode

On-site

Job Description

DEMNavi Mumbai

Posted On

19 Jul 2025

End Date

17 Sep 2025

Required Experience

0 - 1 Years

Basic Section

No. Of Openings

Designation

Executive

Closing Date

17 Sep 2025

Organisational

MainBU

Cloud

Sub BU

DEM

ParentCC

COGS

CostCenter

COGS

Legal Entity

QualityKiosk Technologies Private Limited

Legal Entity Location

Navi Mumbai

Country

India

Region

India

State

Maharashtra

City

Navi Mumbai

Working Location

Ghansoli

Client Location

Skills

Skill

LOGISTICS

COMMUINCATION

Highest Education

B.COM

CERTIFICATION

NON MANDATORY

Working Language

ENGLISH

JOB DESCRIPTION

JD No.

SM-Executive

Role

Executive Operations Monitor Engineer

Position/ Designation

Executive

Reporting to

Team Lead

Position Statement / Purpose:

Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.

Key Deliverables (Key Result Areas):

Monitoring of application
Sanity check
Effective communication
Escalation Process
Effective Timely Alert
Multitasking

Key Responsibilities (Job Description):

Monitoring of Application:
Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders (Internal and External).
Sanity Check:
This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
Effective Communication:
Proactive and prompt communication with clients to resolve their queries quickly and accurately.
Escalation Process:
Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
Effective timely alert:
All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
Multitasking:
Job demands multi-tasking with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

Defects Handling
Average Handling Time
- Timely Escalation to the client
- No Client Complaints and Internal defects
- Accuracy and Completeness
- Effective Communication with internal and external stake holders

KPIs –

Performance
Should be confident have good Communication, Analytical & Logical reasoning skills.
Skills with Smart and Quick Thinking with Good Pace
Highlight and raise alert on time
Zero internal & external compliant defect
Monitoring and meeting SLA
Correctness of Transaction
Adherence of the process defined.

Organizational Process Adherence
Timely Applying leaves
Attendance Discipline

Skills Enablement
Refresher Sessions
LINQ certifications
Call Enhancement Session by LND
Email etiquettes session by LND

Key Decision Pointers (capture any decision-making authority, if any):

Analysis of error captured by automation

Mandated Certifications in the role:

Certification courses related to domain & process

Linked Career Roles –

Manual test engineer to Automation Engineer
Performance engineer
Through learning and certifications, Internal Job Rotations available across the organization.

Background:

Education:
Graduates – BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent
Work Experience:
0 to 6 Months

Technical
Knowledge mobile browser testing (preferred)
Knowledge of monitoring

Behavioural/Soft Skills
Effective communication skills and ability to articulate properly

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