Logistics Executive

About Us:

Client:

Pilgrim is a fast-paced, vegan personal care & cosmetics company dedicated to creating

high-quality, innovative products that enhance the lives of our customers. With a

commitment to excellence and sustainability, we are looking for a strong Logistics

Executive to join our team and contribute to our mission.

Hiring Organization:

Emiza is a rapidly expanding, tech-driven third-party logistics (3PL) warehouse service

provider that offers end-to-end fulfilment solutions to a wide spectrum of customers.

Roles & Responsibilities:

1. Order Journey and Fulfilment Tracking:

- Track the end-to-end order journey for all B2C and B2B orders, from order creation

to delivery.

- Record, track & regularly review Warehouse & Delivery Partners’ performance

against aligned Service Level Agreements (SLAs) & suggest areas for improvement to

the teams.

- Coordinate with logistics partners to ensure on-time and accurate pick-ups from the

Warehouse and deliveries to the Customers.

- Provide regular updates to customers on order status.

- Take complete ownership of B2B customer documentation

- Share regular projections with the Warehouse & Delivery Partner teams for better

planning & execution

- Anticipate any risks proactively & work with the relevant teams to resolve & restrict

negative impact

2. Discrepancy and Returns Management:

- Investigate and resolve discrepancies in orders, such as quantity or quality issues.

- Handle return requests promptly and in accordance with company policies.

- Implement preventive actions to minimize future discrepancies and returns.

- Tracking B2C order RTOs & B2B order RTVs to identify trends & identify solutions to

control such returns in alignment with Warehouse & Delivery Partners

3. Maintaining Performance Reports & Dashboards:

- Fill Rate performance

- On-shelf & Warehouse availability

- Order to delivery Turn-around Time (TAT)

- Cost performance

- Discrepancy report

- Inward performance & accuracy

4. Warehouse Standard Operating Procedure (SOP) Deployment:

- Ensure that the company SOPs are being diligently followed across the warehouse

irrespective of new employees working on the process

- Guiding the Warehouse & Delivery Partner staff in case of any queries, concerns,

special circumstances

- Conducting periodic and regular inventory audits and cycle counts to maintain

inventory accuracy & evaluate process adherence

- Continually reviewing ; improving SOPs basis regular process feedback

5. New Logistics Partners Identification & Onboarding

- Identify new partners basis market feedback & proven performance to deploy

- Track & build logistics network for optimal delivery performance

Experience –

Education

Skills:

- Basic Understanding of Warehousing & Logistics operations.

- Strong analytical and problem-solving skills.

- Good communication and interpersonal skills.

- Ability to work collaboratively in a fast-paced environment.

- Computer-savvy with a working knowledge of MS Excel