Lobby Incharge

Job Description

Key Responsibilities: Greet customers in a friendly and professional manner when they visit the dealership or call for inquiries. Handle incoming phone calls, emails, and online inquiries related to used car sales, answering questions and providing information. Schedule appointments for test drives and vehicle viewings, coordinating with the sales team. Assist with the preparation and processing of sales documentation, including customer contracts, financing, and insurance paperwork. Maintain the front office area, ensuring it is clean, organized, and professional in appearance. Provide administrative support to the sales team, including filing, data entry, and managing customer databases. Handle customer complaints or concerns, resolving issues promptly or escalating to appropriate staff members. Assist in inventory management by updating vehicle information, pricing, and availability on digital platforms and in-house systems. Manage cash and process payments for vehicle purchases, down payments, or service-related fees. Promote promotions and special offers to customers, helping drive sales.