Loan Servicing - Team Leader

As a Loan Servicing Supervisor - Team Leader at our company, you will play a pivotal role within the Loans group. Your primary responsibility is to ensure the seamless operation and success of our financial services by overseeing specific tasks and requirements. Join our dynamic and collaborative environment to make a significant impact. **Key Responsibilities:** - Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. - Supervise processes such as Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. - Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. - Serve as the Subject Matter Expert (SME), handling complex process-related queries and routing them to onshore teams if needed. - Implement a robust Knowledge Management model, including SOP maintenance and training. - Drive 100% compliance with process-related policies, guidelines, and controls. - Motivate and support team members to meet goals, identifying High-Potential Employees (HIPOs) and planning for their development. - Identify alternatives and options for issues, seeking alternative scenarios. - Collaborate with others, valuing diverse skills and building interdependence. - Identify training needs to improve performance and ensure compliance with training timelines. - Ensure high team depth with trained backups for critical work queues. **Qualifications Required:** - Hold a Bachelor's degree with a minimum of 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. - Gain knowledge of loan systems like Loan IQ. - Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. - Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. - Maintain a strong risk and control mindset. - Understand investment banking products, including loans. - Drive small to medium-sized projects, achieving strong results. *Note: No additional details about the company were provided in the job description.*,