Job Title: Email Support Executive Department: Customer Support / BPO Operations Location: [Ghansoli] Job Type: Full-Time Shift: [Day Shift] Experience: 6 Month-1 years Reports to: Team Leader / Process Manager Key Responsibilities: Respond promptly to customer emails, providing accurate information and appropriate solutions. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Maintain a deep understanding of the company’s products and services to offer accurate support. Follow communication procedures, guidelines, and policies. Maintain detailed records of customer interactions and transactions. Escalate unresolved issues to the appropriate internal teams when necessary. Meet personal/team qualitative and quantitative targets. Requirements:Proven customer support experience via email (preferred). Excellent written communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Proficient in MS Office and customer support tools (CRM systems). Problem-solving skills and attention to detail. Flexibility to work in shifts and adapt to different time zones if required. Bachelor’s degree or equivalent. Preferred Qualifications:Previous experience in a BPO or customer service environment. Knowledge of customer service principles and practices. Typing speed of at least 30 WPM with high accuracy. Compensation & Benefits:Competitive salary Performance incentives Health insurance Paid time off Career growth opportunities Interested candidate can call on 9372617839 (Rukmini)
Job Title: Team Leader/ Assistant Manager– Motor/ Health Insurance (BPO) Location: Ghansoli Reports To: Operations Manager Lead, mentor, and motivate a team of 10-20 agents in handling life insurance-related tasks such as policy issuance, claims processing, underwriting. Conduct regular team meetings to review performance, discuss challenges, and provide coaching. Set clear performance expectations and ensure that the team meets or exceeds individual and team KPIs (Key Performance Indicators). Monitor individual and team performance, provide feedback, and conduct performance appraisals. Ensure the team is well-trained on life insurance processes, product knowledge, and customer service protocols. Act as a point of escalation for complex or high-priority client/customer issues, ensuring timely resolution. Communicate effectively with clients (internal or external) regarding service delivery, performance updates. Foster a strong relationship with clients to ensure satisfaction and long-term partnerships. Interested candidates can call on:- 7039543483 ( WhatsApp) Rutuja HR
candidates should bpo experience
Required fluent English
Job Title: Customer Support Representative Location: [Navi Mumbai] Department: Operations / Customer Service Employment Type: Full-time Candidates who can communicate fluently in English, Hindi, and South Indian languages (Tamil, Telugu, Kannada, Malayalam) will be preferred. Key Responsibilities: Handle inbound and outbound customer calls in a professional manner. Communicate clearly in English, Hindi, and any South Indian language (Tamil / Telugu / Kannada / Malayalam). Provide accurate information and resolve customer queries effectively. Maintain proper call records and update customer details in the CRM system. Follow process scripts and quality guidelines during every interaction. Meet daily, weekly, and monthly call and performance targets. Maintain a positive attitude and ensure customer satisfaction on every call. Coordinate with internal teams to resolve customer issues when required. Required Skills and Qualifications Minimum qualification: 12th pass / Graduate in any discipline. Excellent communication skills in English and Hindi. Fluency in any South Indian language (Tamil / Telugu / Kannada / Malayalam) is mandatory. Basic computer knowledge and typing speed. Ability to work under pressure and achieve performance goals. Freshers and experienced candidates both can apply. Interested candidate can call on: - Rutuja( 7039543483)
Job Title: Team Leader – Real Estate Process (Voice) Department: Operations / SalesLocation: [Ghansoli] Experience: 2–5 years (minimum 1 year as Team Leader in BPO / Real Estate) Job Summary:We are looking for an experienced Team Leader to handle a team of telecallers in the Real Estate voice process. The ideal candidate should have experience in lead conversion, team management, and target achievement within a call center environment. Key Responsibilities:Lead a team of telecallers handling inbound and outbound real estate sales calls. Ensure daily, weekly, and monthly sales targets are achieved. Motivate and coach team members to improve performance and productivity. Monitor calls and provide regular feedback and training for quality improvement. Allocate leads, track performance, and maintain MIS reports. Coordinate with sales managers and developers for property updates and client requirements. Handle escalated customer queries or complaints effectively. Maintain discipline, punctuality, and adherence to process guidelines. Required Skills:Excellent communication and interpersonal skills. Strong leadership and people management abilities. Good knowledge of CRM tools, lead tracking, and reporting. Real estate knowledge (residential/commercial projects preferred). Target-oriented and performance-driven attitude. Proficiency in English and Hindi (regional language will be an advantage). Qualification:Graduate / Undergraduate with relevant experience. Shift: Day ShiftSalary: As per industry standards + Incentives Intrested candidate can call on:- 7039543483
Job Description:We are hiring energetic and target-driven candidates for our Real Estate Voice Process (Sales). The role involves calling potential customers, explaining property projects, generating leads, and converting them into site visits or closures. Responsibilities:Make outbound calls to potential clients. Explain property details and offers clearly. Generate and qualify leads for sales teams. Schedule site visits and follow up regularly. Maintain data in CRM and achieve monthly targets. Requirements:Excellent communication in English & Hindi. Confident and persuasive personality. Minimum 12th pass / Graduate (any stream). Real estate or telesales experience preferred. Benefits:✅ Fixed salary + High Incentives ✅ Day shift ✅ Weekly offs ✅ Career growth & training support Intrested candidate can call on:- Sania 7021014356