Job Title: Email Support Executive Department: Customer Support / BPO Operations Location: [Ghansoli] Job Type: Full-Time Shift: [Day Shift] Experience: 6 Month-1 years Reports to: Team Leader / Process Manager Key Responsibilities: Respond promptly to customer emails, providing accurate information and appropriate solutions. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Maintain a deep understanding of the company’s products and services to offer accurate support. Follow communication procedures, guidelines, and policies. Maintain detailed records of customer interactions and transactions. Escalate unresolved issues to the appropriate internal teams when necessary. Meet personal/team qualitative and quantitative targets. Requirements:Proven customer support experience via email (preferred). Excellent written communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Proficient in MS Office and customer support tools (CRM systems). Problem-solving skills and attention to detail. Flexibility to work in shifts and adapt to different time zones if required. Bachelor’s degree or equivalent. Preferred Qualifications:Previous experience in a BPO or customer service environment. Knowledge of customer service principles and practices. Typing speed of at least 30 WPM with high accuracy. Compensation & Benefits:Competitive salary Performance incentives Health insurance Paid time off Career growth opportunities Interested candidate can call on 9372617839 (Rukmini)

Job Title: Team Leader/ Assistant Manager– Motor/ Health Insurance (BPO) Location: Ghansoli Reports To: Operations Manager Lead, mentor, and motivate a team of 10-20 agents in handling life insurance-related tasks such as policy issuance, claims processing, underwriting. Conduct regular team meetings to review performance, discuss challenges, and provide coaching. Set clear performance expectations and ensure that the team meets or exceeds individual and team KPIs (Key Performance Indicators). Monitor individual and team performance, provide feedback, and conduct performance appraisals. Ensure the team is well-trained on life insurance processes, product knowledge, and customer service protocols. Act as a point of escalation for complex or high-priority client/customer issues, ensuring timely resolution. Communicate effectively with clients (internal or external) regarding service delivery, performance updates. Foster a strong relationship with clients to ensure satisfaction and long-term partnerships. Interested candidates can call on:- 7039543483 ( WhatsApp) Rutuja HR

candidates should bpo experience

Required fluent English