As a Hospital Support Executive (HSE), you will play a pivotal role in ensuring the successful implementation and long-term adoption of Lifesigns intelligent monitoring solutions within partner hospitals. You will build strong relationships with hospital staff, drive seamless integration of our technology, and optimize usage to improve patient care outcomes. Your ability to train, monitor, and support medical teams will be critical in enabling hospitals to harness the full potential of our solutions. Key Responsibilities Build Positive Relationships: Foster a strong working relationship with doctors, nurses, and technicians within assigned hospitals. Understand hospital culture and adapt to ensure seamless integration of Lifesigns solutions. Training & Adoption of Lifesigns Solutions: Train hospital staff, including doctors and nurses, on the deployment and proper usage of Lifesigns devices and monitoring dashboards. Ensure staff understand the benefits of our solution in reducing manual work and improving patient care. Provide hand-holding support during the initial phase of deployment to ensure staff confidence and proper usage. Handle Objections: Address objections from hospital staff related to the use of new technology, including concerns around job security, lack of awareness, and past negative experiences. Present clear benefits and solutions to overcome resistance and foster a positive environment for adoption. Deployment & Monitoring: Oversee the deployment of Lifesigns devices, ensuring that the iMS-to-wired-beds ratio remains healthy and balanced. Regularly monitor daily patient admissions and follow up to ensure our solution is effectively utilized across all necessary beds. Escalation Management & Communication: Monitor patient vitals and promptly communicate critical alerts to the hospital medical team, ensuring timely intervention. Document these early warnings and communicate them to the relevant Account Manager for appropriate action. Ensure that escalations from hospitals are kept to a minimum by addressing issues promptly. Documentation & Reporting: Accurately maintain daily logs of deployment, patient alerts, and interactions with hospital staff. Document time savings for nurses after the implementation of the Lifesigns solution, highlighting improvements in workflow efficiency. Follow up on purchase orders and ensure timely payments from hospitals. Key Performance Indicators (KPIs) Training Completion Rate Percentage of hospital staff successfully trained. Adoption Rate The ratio of iMS vs. networked beds. Objection Resolution Reduction in staff objections over time. Escalation Response Timely handling and resolution of escalations and alerts. Documentation Accuracy Completeness and accuracy of all reports and logs. Payment Compliance Timely follow-up and receipt of payments from hospitals. Typical Daily Routine - Hospital Service Executive (HSE) Morning Checks: Review all alerts from the previous day to ensure appropriate follow-up actions were taken. Identify newly occupied beds and evaluate potential opportunities for deploying Lifesigns' solution. Deployment Opportunities: Assess areas where our solution can be implemented, considering newly occupied beds or previously unmonitored patients. Engage with hospital authorities to gain approval for deploying the solution in new areas or beds. Coordination with Sales Team: If encountering difficulties in obtaining approvals or facing challenges in deployment, collaborate with the designated salesperson for that hospital. Post-Deployment Monitoring: After deployment, monitor the dashboard of the patients actively and ensure nurses are consistently checking the dashboard for patient status updates. Encourage staff nurses to rely on the dashboard for real-time monitoring and reduce manual tracking efforts. Vital Monitoring & Escalation: Regularly check vital parameter readings, such as ECG patterns, to detect any abnormal variations. In case of a detected variation, promptly contact the Central Monitoring Team (CMT) to review the case before alerting hospital staff. Log the pre-diagnostic report and relevant case notes in the system to ensure proper documentation. Handling Critical Alerts: If an alert is deemed critical, immediately inform the nurse in charge and follow up to ensure prompt action is taken. Data Collection & Early Warning Reports: Gather comprehensive data on variations and patient vitals, entering this information into the early warnings report for reference. Provide a discharge report for patients being discharged, ensuring this information reaches the nursing staff and doctors to streamline their workflow. Engagement with Key Hospital Personnel: Meet regularly with key hospital stakeholders to present findings from early warnings and highlight any important patient data or trends. End-of-Day Reporting: Before 8 PM, complete and submit the daily report sheet, ensuring all activities, deployments, alerts, and communications are accurately documented. Qualifications Required: Bachelor's degree in healthcare, biomedical engineering, nursing, or a related field. Proven experience in healthcare support roles, preferably in a hospital or clinical setting. Strong understanding of healthcare technology solutions and patient monitoring systems. Excellent communication, interpersonal, and organizational skills. Ability to work independently and as part of a team. Proficiency in using healthcare software and technology platforms. What We Offer Competitive salary and performance-based incentives. Opportunities for professional growth and career advancement. Comprehensive training programs and continuous learning opportunities. A supportive and collaborative work environment. The chance to make a significant impact on healthcare delivery in India

As a Digital Patient Monitoring Specialist, you will play a critical role in overseeing real-time patient vital signs and ECG data through the Lifesigns platform. Operating 24/7, you will focus on early detection of threshold breaches, ensuring timely alerts to hospital teams, and facilitating rapid interventions. This role requires close collaboration with hospital support teams, accurate documentation of critical events, and continuous process optimization to enhance patient safety and clinical efficiency. Key Responsibilities Continuous Monitoring Oversee the real-time monitoring dashboard 24/7, ensuring constant vigilance on patient vital signs and ECG data. Regularly review and analyze patient data to detect trends or abnormalities. Implement best practices for improving monitoring accuracy and response efficiency. Alert Management Investigate and validate alerts to minimize false positives and ensure precision. Prioritize and escalate alerts based on severity, following established protocols. Immediately notify hospital teams of critical events, providing precise details for timely intervention. Record Maintenance Maintain secure and organized records of patient alerts, actions taken, and intervention outcomes. Document critical alerts with timestamps and details of medical response. Generate periodic reports highlighting key incidents, trends, and recommendations for quality improvement. Follow-Up and Patient Condition Assessment Actively follow up on triggered alerts, collaborating with medical teams to assess patient conditions. Establish clear communication channels for discussing findings and coordinating interventions. Implement post-alert evaluation strategies to enhance monitoring effectiveness. Collaboration with Hospital Support Teams Work closely with hospital support executives to streamline patient data collection. Facilitate regular meetings to ensure seamless coordination between monitoring teams and hospital staff. Contribute to process improvements that enhance workflow efficiency. Direct Communication in Emergencies Maintain direct communication channels with hospital teams for immediate emergency response. Develop and practice emergency response protocols to reduce reaction time. Ensure seamless information exchange to optimize patient care during critical situations. Training and Support Provide training to hospital staff on effectively utilizing Lifesigns monitoring platform. Offer continuous support to healthcare teams on interpreting monitoring data. Develop training programs for hospital support executives, enhancing their ability to escalate issues efficiently. Qualifications BSc in Paramedical Sciences, specializing in ECG Technician, Cardiac Technician, or OT Technician. CCT Certification. Strong understanding of real-time patient monitoring systems and alert management. Excellent analytical skills and attention to detail in data interpretation. Strong communication and coordination abilities for working with hospital teams. Ability to work in a high-pressure, fast-paced clinical environment. Key Skills Real-time patient monitoring expertise Alert validation and escalation management Strong analytical and problem-solving abilities Effective communication and coordination Training and process optimization skills What We Offer Competitive salary and performance-based incentives. Opportunities for professional growth and career advancement. Comprehensive training programs and continuous learning opportunities. A supportive and collaborative work environment. The chance to make a significant impact on healthcare delivery in India.

As a Regulatory Affairs Specialist at Lifesigns, you will be responsible for regulatory submissions, compliance, and documentation to ensure adherence to medical device regulations across jurisdictions. You will assist in maintaining regulatory files, managing product registrations, responding to regulatory inquiries, and supporting external audits. Your expertise in regulatory approvals, standards compliance, and medical device reporting will be essential in securing and maintaining market access for Lifesigns' solutions. Key Responsibilities Prepare, analyze, and edit technical documents for regulatory submissions in India, the USA, and Northeast Asia. Work with internal teams to ensure compliance with submission requirements and documentation standards. Maintain and update regulatory files, registrations, and listings, including ISO, CDSCO, 510(k), CE dossiers for EU, and NRTL certifications. Support renewals, device listings, site registrations, supplements, and annual reports. Prepare responses to regulatory authority queries within assigned timelines. Stay updated on regulatory procedures, industry guidelines, and compliance changes. Assess device-related incidents/complaints for medical device reporting (MDR) requirements and submit reports as needed. Handle recalls and field actions, ensuring timely reporting to regulatory bodies. Review and approve product labels and promotional materials for compliance with applicable regulations and technical standards. Provide regulatory support during external audits, helping minimize risks of non-compliance. Assist in clinical trial site ethics review board applications and prepare interim or final reports for review boards. Perform other regulatory duties as assigned. Qualifications B.E. in any discipline (preferably BME, ECE, or Mechanical Engineering). 3 5 years of experience in regulatory affairs within the medical device industry. Strong understanding of global regulatory frameworks, including FDA, CDSCO, ISO, MDR, and CE requirements. Experience in regulatory documentation, compliance management, and submission processes. What We Offer Competitive salary and performance-based incentives. Opportunities for professional growth and career advancement. Comprehensive training programs and continuous learning opportunities. A supportive and collaborative work environment. The chance to make a significant impact on healthcare technology compliance.

As a Senior Verification & Validation Engineer at Lifesigns, you will be responsible for system verification and validation (V&V) of medical devices and dashboard UI. You will ensure compliance with industry standards, perform functional and performance testing, and support design engineers in test setup and execution. This role requires expertise in medical device regulations (FDA, MDD/MDR, ISO, IEC), system-level testing, and verification protocols. Key Responsibilities Understand User/System Requirements (URS) and develop system-level test cases and procedures. Perform functional, performance, and reliability testing for medical devices. Conduct installation, operational, and performance qualification (IQ/OQ/PQ) protocols. Assist design engineers in test fixture creation and maintenance of test equipment. Support lab logistics and calibration activities. Diagnose, isolate, and investigate problem reports and defects. Ensure compliance with IEC safety standards and EMI-EMC regulations. Adhere to FDA, MDD/MDR, ISO, and IEC design control procedures and regulatory standards. Preferred experience in electromechanical/electrical testing of medical devices. Prior Medical Device V&V experience is highly desirable. Qualifications B.E. in any discipline (preferably BME, CSE, ECE, IT). 3 5 years of experience in medical device verification & validation. Strong understanding of medical device design verification testing. Knowledge of electromechanical systems and regulatory standards. What We Offer Competitive salary and performance-based incentives. Opportunities for professional growth and career advancement. Comprehensive training programs and continuous learning opportunities. A supportive and collaborative work environment. The chance to make a significant impact on healthcare technology.

As a Digital Patient Monitoring Specialist, you will play a critical role in overseeing real-time patient vital signs and ECG data through the Lifesigns platform. Operating 24/7, you will focus on early detection of threshold breaches, ensuring timely alerts to hospital teams, and facilitating rapid interventions. This role requires close collaboration with hospital support teams, accurate documentation of critical events, and continuous process optimization to enhance patient safety and clinical efficiency. Key Responsibilities Continuous Monitoring Oversee the real-time monitoring dashboard 24/7, ensuring constant vigilance on patient vital signs and ECG data. Regularly review and analyze patient data to detect trends or abnormalities. Implement best practices for improving monitoring accuracy and response efficiency. Alert Management Investigate and validate alerts to minimize false positives and ensure precision. Prioritize and escalate alerts based on severity, following established protocols. Immediately notify hospital teams of critical events, providing precise details for timely intervention. Record Maintenance Maintain secure and organized records of patient alerts, actions taken, and intervention outcomes. Document critical alerts with timestamps and details of medical response. Generate periodic reports highlighting key incidents, trends, and recommendations for quality improvement. Follow-Up and Patient Condition Assessment Actively follow up on triggered alerts, collaborating with medical teams to assess patient conditions. Establish clear communication channels for discussing findings and coordinating interventions. Implement post-alert evaluation strategies to enhance monitoring effectiveness. Collaboration with Hospital Support Teams Work closely with hospital support executives to streamline patient data collection. Facilitate regular meetings to ensure seamless coordination between monitoring teams and hospital staff. Contribute to process improvements that enhance workflow efficiency. Direct Communication in Emergencies Maintain direct communication channels with hospital teams for immediate emergency response. Develop and practice emergency response protocols to reduce reaction time. Ensure seamless information exchange to optimize patient care during critical situations. Training and Support Provide training to hospital staff on effectively utilizing Lifesigns monitoring platform. Offer continuous support to healthcare teams on interpreting monitoring data. Develop training programs for hospital support executives, enhancing their ability to escalate issues efficiently. Qualifications BSc in Paramedical Sciences, specializing in ECG Technician, Cardiac Technician, or OT Technician. CCT Certification. Strong understanding of real-time patient monitoring systems and alert management. Excellent analytical skills and attention to detail in data interpretation. Strong communication and coordination abilities for working with hospital teams. Ability to work in a high-pressure, fast-paced clinical environment. Key Skills Real-time patient monitoring expertise Alert validation and escalation management Strong analytical and problem-solving abilities Effective communication and coordination Training and process optimization skills What We Offer Competitive salary and performance-based incentives. Opportunities for professional growth and career advancement. Comprehensive training programs and continuous learning opportunities. A supportive and collaborative work environment. The chance to make a significant impact on healthcare delivery in India.

We are seeking a Customer Support Executive with 1-2 years of experience in a voice/chat support environment. This role involves handling customer escalations via chat or voice, addressing inquiries and complaints, and ensuring a positive customer experience. As the first point of contact for customers, the ideal candidate must have a positive attitude, excellent communication skills, and the ability to work under pressure. Key Responsibilities Customer Interaction & Issue Resolution Handle customer escalations via chat or voice with professionalism and empathy. Respond promptly to inquiries and complaints, ensuring a seamless customer experience. If a callback is requested, ensure timely follow-up and resolution. Accurate Information & Support Provide precise and complete information using the appropriate tools, processes, and procedures. Liaise with internal teams to expedite issue resolution. Ensure timely resolution of concerns to maintain customer satisfaction. Complaint Handling & Feedback Collection Address customer complaints with empathy and provide effective solutions. Collect customer feedback through online tools to improve service quality. Professionalism & Performance Metrics Maintain a high level of professionalism in all customer interactions. Meet performance targets, including turnaround time (TAT), call quality, and customer satisfaction scores. Training & Knowledge Enhancement Attend training sessions and team meetings to enhance skills and stay updated on best practices. Update and maintain relevant customer information in the database as required. Qualifications & Requirements Any degree (Bachelors preferred). Proven customer service experience in a voice/chat support environment. Willingness to work flexible hours, including weekends and holidays. Proficiency in MS Office and WhatsApp for customer communication and documentation. Excellent communication skills (both verbal and written). Fluency in English is required, with proficiency in at least one additional language from Hindi, Marathi, Telugu, Malayalam, Kannada, or Tamil being a plus. Strong multi-tasking, prioritization, and time management skills. Ability to work under pressure and manage difficult customer situations. What We Offer Competitive salary and performance-based incentives. Opportunities for professional growth and career advancement. Comprehensive training programs and continuous learning opportunities. A supportive and collaborative work environment. The chance to make a significant impact on customer experience and healthcare service delivery.