Life and Pension Assistant Manager

Job title:

• Candidate should have 8 years exp in Life & Pensions or annuities or P&C insurance Manage a team of 15-20 + associates\Track attendance and maintain MIS for test scores etc
• Ensure that training material is updated
• Provide ongoing, constructive feedback to the team
• Identify gaps and plan training sessions for the existing team
• Responsible for customer service turnaround within set time frames
• Ensure accurate documentation of customer profiles
• Handle written customer correspondence on behalf of customer
• Communicate with operations staff on client issues, policy change etc
• Should be able to communicate effectively with customer based out of UK
• Passing the case to the relevant Q based on information given/missing
• Should be able to analyze customer requirements & process cases accordingly Meet unit level targets set for efficiencies, service levels and attrition
• Candidate should be flexible with the shift timings