Conduct eye exams and assist customers in finding the perfect pair of glasses.Educate customers on proper eye care and the different types of lenses available.Provide exceptional customer service and ensure a positive shopping experience.Work closely with the optical team to achieve sales goals and targets.Keep up to date with the latest trends in eyewear and lens technology.Assist in maintaining accurate customer records and inventory of products.Ensure the cleanliness and organization of the store.No prior experience required; we provide training for the right candidates.A passion for helping people and an interest in the eye care industry.Strong communication skills and the ability to work well in a team.Attention to detail and good problem-solving abilities.Willingness to learn and adapt to new technologies and processes.High school diploma or equivalent required; certification as an Optician is a plus. Thank you for applying for the Lenskart Trainee-Optometrist position in Karnataka. We are excited to review your application and potentially welcome you to our team.

Key Responsibilities: Source & screen relevant profiles through multiple channels including Employee Referrals, Social Networking Sites, Alumni Base, Head Hunting, Passive Sourcing and ensure a healthy source mix is maintained To manage the end to end recruiting process for our retail business To ensure 95% manning capacity at all times Build great partnership with business in terms of understanding the needs and delivering as per agreed SLAs Developing & managing respective competition portfolio by rigorous sourcing Conduct interviews and assess candidate qualifications and fit for the role and the company culture Coordinate with hiring managers and candidates to schedule interviews and follow-up communication Manage end to end recruitment process, including negotiating job offers and driving closures. Minimum Qualifications: Bachelor's degree in Human Resources or related field Minimum of 2+ years of experience in recruiting for a variety of positions and levels Strong understanding of recruitment best practices and trends Good communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and organizational skills Ability to work independently and as part of a team

About the RoleThe role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms. ResponsibilityMust visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart storesAct as a Mentor and Coach to Fresher OptometristsTo ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by exampleTo welcome new talent from the market, conduct interviews and on boardIdentify and Train the Store staff to help them achieve their goals Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team Participate in regional, departmental, executive, operational meeting as appropriateMaintain documentation and Report daily to PS regional manager on store visit summaryNon-negotiable Ensuring high standards of accurate eye tests for every customer across all stores Highest standards in the clinic by ensuring clinic hygiene and instrument calibration as per defined SOP (Internal audit) Customer Service:Close every technical Detractor, Returns & Escalation through a detailed RCA Ensuring a high density of top raters optometrists in all stores measured via Quality ScorecardEnsure you solve customer-related issues that may lead to potential escalationOperational expertise:Periodically working as store optometrist as per business requirement Recommend the right talent in the right store to AOMs.All clinic equipment should be in working condition- AR/Lensometer/ Chair unit / Dispensing tools /Demos Ensure all pending points are closed during the store visitDrive operational balance score: all stores should be above 90%: such as Locus compliance, Tango compliance, Internal and Mystery audit scores.People Management :Managing attrition, team motivation & cultureEnsure the hiring of optometrists by arranging referrals, leads, and campus drivesConducting chair tests for new optometrists to support the recruitment team The performance management system needs to drive- to ensure good performers is recognized and bottom performance is coached/trainedPeople development by regular intervention & check-in during the Uprise and Upscale programTo conduct unbiased sign-off for all newly hired optometrists before handing over to the business

Responsibilities:Conduct optometry training in refraction, dispensing, and technical processes for Lenskart staff.Enhance training effectiveness by incorporating latest methodologies, role plays, and innovative team-building activities with a customer-centric approach.Measure training outcomes and provide timely feedback to learners.Develop and maintain training content tailored to various learning needs.Regularly monitor store staff performance by visiting stores, conducting mock sessions, and implementing quality training interventions.Requirements:B.Sc. in OptometryMinimum 5 years of overall optometry experience, with at least 3 years in store optometryPrior experience in optometry training is a plusIf you meet the above criteria and are passionate about training and development in the field of optometry, we encourage you to apply!

Provide eye care and vision-related services to customersConduct eye tests, provide prescriptions, and fit/contact lensesAdvising customers on eye wear optionsMaintain customer records and case notesKeep up to date with trends in eyewear productsWork with a diverse team to provide excellent customer serviceEnsure compliance with regulatory requirements and ethical standardsAssist in sales of eyewear productsCommunicate effectively with customers and colleaguesParticipate in training and workshops for professional developmentResponsibilities:Provide comprehensive eye examinations and vision testsOffer advice on proper eye care and the selection of eyewearMaintain accurate and detailed customer recordsStay updated on the latest trends and products in the eyewear industryCollaborate with team members to deliver exceptional customer serviceAdhere to all legal and ethical standards in optometry practiceAssist customers in selecting and adjusting eyewear productsCommunicate clearly and effectively with all stakeholdersParticipate in continuous learning and development opportunitiesRequirements:B.sc or Diploma in optometry Valid optometry licenseStrong knowledge of eye care and eyewear productsExcellent communication and interpersonal skillsAbility to work in a team environmentDetail-oriented and able to maintain accurate recordsUp-to-date knowledge of optometry practices and technologyCustomer-focused with a passion for helping othersWillingness to adhere to all regulatory and ethical guidelinesContinuous learning mindset and willingness to attend training sessions

Store Operations Management: Oversee the daily operations of the store to ensure smooth and efficient functioning.Implement company policies and procedures, ensuring that all staff follow operational guidelines.Ensure the store is always clean, organized, and welcoming to customers.Sales & Revenue Management: Monitor and analyze sales performance to meet or exceed store targets.Develop and implement sales strategies to boost revenue and enhance the customer shopping experience.Implement promotional and marketing strategies to increase foot traffic and drive sales.Team Leadership & Staff Development: Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service.Provide regular training to staff on product knowledge, sales techniques, and customer service standards.Set staff performance targets, conduct regular evaluations, and provide constructive feedback to support professional development.Ensure that staffing levels are aligned with business needs and peak times.Customer Service & Relationship Management: Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.Foster relationships with regular customers to build brand loyalty and repeat business.Handle and resolve customer complaints or concerns in a professional manner.Inventory & Stock Management: Maintain accurate stock levels, ensuring the store is well-stocked with key products.Manage product ordering, stock rotation, and inventory audits to prevent stockouts or overstocking.Work closely with suppliers and vendors to manage deliveries and ensure product availability.Visual Merchandising & Store Presentation: Ensure that store displays and visual merchandising align with brand standards and marketing campaigns.Organize product displays to ensure an engaging and attractive store layout.Conduct regular checks to maintain cleanliness and organization of the store, ensuring the environment is always presentable.Financial Management & Budgeting: Monitor and manage the store's budget, controlling costs to maintain profitability. Ensure that financial and sales reporting is accurate and submitted on time.Track sales figures, expenses, and other KPIs to identify opportunities for cost reduction and revenue growth.Health & Safety Compliance: Ensure the store adheres to all health, safety, and legal regulations, maintaining a safe shopping environment for customers and staff.Conduct regular safety checks and take appropriate actions to ensure safety standards are met.Reporting & Administration: Prepare and submit daily, weekly, and monthly reports on sales, inventory, customer feedback, and staffing.Report on store performance to senior management and collaborate to implement strategies for continuous improvement.

Conduct eye examinations to assess vision and check for eye diseases.Use specialist equipment for tests and examinations.Provide advice and reassurance to patients.Offer help and advice for patients choosing frames and lenses.Work with opticians in community practices or hospitals.Keep up to date with new developments in eye care.Develop excellent hand-eye coordination and a high level of attention to detail.Good communication skills to explain test results and concepts to patients. Degree in Optometry; state license to practice.

Conduct eye exams and assist customers in finding the perfect pair of glasses.Educate customers on proper eye care and the different types of lenses available.Provide exceptional customer service and ensure a positive shopping experience.Work closely with the optical team to achieve sales goals and targets.Keep up to date with the latest trends in eyewear and lens technology.Assist in maintaining accurate customer records and inventory of products.Ensure the cleanliness and organization of the store.No prior experience required; we provide training for the right candidates.A passion for helping people and an interest in the eye care industry.Strong communication skills and the ability to work well in a team.Attention to detail and good problem-solving abilities.Willingness to learn and adapt to new technologies and processes.High school diploma or equivalent required; certification as an Optician is a plus.

Responsibilities AreaGreet and welcome all walk-in customers, directing them to the clinic to promote free eye check-ups.Participate in stocktakes, maintain sales floor standards, and handle daily tasks to ensure an exceptional shopping experience for customers.Familiarize with the POS system to ensure smooth and accurate transaction processing.Commit to customer satisfaction by addressing and resolving any customer concerns.Focus on customer needs, driving overall satisfaction.Personal Attributes & Competencies:Minimum qualification: Diploma or Bachelor's degree in OptometryFreshers are welcome to apply no prior work experience requiredStrong ability to build rapport and foster trusting relationshipsSkilled at identifying customers' unspoken needs and providing effective solutionsExcellent communication and active listening skillsAdaptability to changing environments and a willingness to learnProactive in taking ownership of tasks with a focus on results and customer satisfactionStrong multitasking abilities and the capability to prioritize tasks effectively

You will be get the hand-on learning:12 steps of eye testing procedureOptical dispensingSales pitching - frames, different type of lens, contact lensHow to handle customers efficientlyTroubleshooting at store levelHow to guide customer on the usage of contacts lensHow to check the alignment of progressive and bifocal lensJCC, AR, Lensometer, PD meter usagesRefraction (Duochromo test)

We are seeking an experienced Optometrist to join our team at Lenskat. As an Optometrist, you will be responsible for providing comprehensive eye and vision care to patients of all ages. ResponsibilitiesConduct eye examinations and vision tests to determine visual acuity and prescribe corrective lenses.Diagnose and treat eye diseases and conditions such as glaucoma, cataracts, and macular degeneration.Fit and adjust eyeglasses and contact lenses for patients.Provide pre- and post-operative care for patients undergoing eye surgery.Educate patients on proper eye care and maintenance.Maintain accurate and up-to-date patient records.RequirementsMinimum of 0-15 years of experience as an Optometrist.Bachelor's degree in Optometry or relevant field.Corporate certified ophthalmic assistant or relevant skillsets such as refractometry, ocular motility, and visual field testing.Strong knowledge of eye anatomy, optics, and diseases.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Attention to detail and strong problem-solving skills.Current state Optometry license.About UsLenskart is a leading provider of eye care services, committed to delivering exceptional patient care and promoting eye health. We value our employees and offer a supportive and collaborative work environment.

Conduct eye examinations using specialized equipment.Evaluate patients for the presence of vision problems and other eye disorders.Prescribe eyeglasses, contact lenses, and other visual aids.Provide advice to patients on eye care and recommend treatment options.Degree in Optometry or related field.Valid license to practice as an Optometrist.Strong knowledge of optometry practices and procedures.Excellent communication and interpersonal skills.Are you a passionate Optometrist looking for an opportunity to showcase your skills in West Bengal? We are seeking a skilled professional to join our team. As an Optometrist, your responsibilities will include conducting eye examinations, evaluating patients for vision problems, prescribing visual aids, and providing advice on eye care. The ideal candidate should have a degree in Optometry

We are seeking an experienced Optometrist to join our team at Lenskat. As an Optometrist, you will be responsible for providing comprehensive eye and vision care to patients of all ages. ResponsibilitiesConduct eye examinations and vision tests to determine visual acuity and prescribe corrective lenses.Diagnose and treat eye diseases and conditions such as glaucoma, cataracts, and macular degeneration.Fit and adjust eyeglasses and contact lenses for patients.Provide pre- and post-operative care for patients undergoing eye surgery.Educate patients on proper eye care and maintenance.Maintain accurate and up-to-date patient records.RequirementsMinimum of 0-15 years of experience as an Optometrist.Bachelor's degree in Optometry or relevant field.Corporate certified ophthalmic assistant or relevant skillsets such as refractometry, ocular motility, and visual field testing.Strong knowledge of eye anatomy, optics, and diseases.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Attention to detail and strong problem-solving skills.Current state Optometry license.

ResponsibilitiesConduct eye examinations and vision tests to determine visual acuity and prescribe corrective lenses.Diagnose and treat eye diseases and conditions such as glaucoma, cataracts, and macular degeneration.Fit and adjust eyeglasses and contact lenses for patients.Provide pre- and post-operative care for patients undergoing eye surgery.Educate patients on proper eye care and maintenance.Maintain accurate and up-to-date patient records.RequirementsMinimum of 0-15 years of experience as an Optometrist.Bachelor's degree in Optometry or relevant field.Corporate certified ophthalmic assistant or relevant skillsets such as refractometry, ocular motility, and visual field testing.Strong knowledge of eye anatomy, optics, and diseases.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Attention to detail and strong problem-solving skills.Current state Optometry license.

We are seeking an experienced Optometrist to join our team at Lenskart. As an Optometrist, you will be responsible for providing comprehensive eye and vision care to patients of all ages. ResponsibilitiesConduct eye examinations and vision tests to determine visual acuity and prescribe corrective lenses.Diagnose and treat eye diseases and conditions such as glaucoma, cataracts, and macular degeneration.Fit and adjust eyeglasses and contact lenses for patients.Provide pre- and post-operative care for patients undergoing eye surgery.Educate patients on proper eye care and maintenance.Maintain accurate and up-to-date patient records.RequirementsMinimum of 0-15 years of experience as an Optometrist.Bachelor's degree in Optometry or relevant field.Corporate certified ophthalmic assistant or relevant skillsets such as refractometry, ocular motility, and visual field testing.Strong knowledge of eye anatomy, optics, and diseases.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Attention to detail and strong problem-solving skills.Current state Optometry license.

Reporting to Store Manager Skip Level Areas Operations Manager About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area -Customer focus Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-upBeing involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Eye check-up & dispensing Following the 12-step Optometry process at Lenskart, during the eye check-up Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competenciesMinimum qualificationDiploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions. Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation.Ability to multitask and organize activities based on priority.Location - Rajasthan, Punjab And UP.

Minimum of 5+ years in experience in Java BackendStrong understanding of data structures and algorithmsSound understanding of object-oriented programming and excellent software design skills.Good experience of SOA/Microservices/Restful services and development of N-tier J2EE / Java Springboot applications (APIs).Strong understanding of database design and SQL (mySql/mariaDB) developmentShould have experience in Apache Kafka, RabbitMQ, or other Queueing systems.Drive discussions to create/improve the product, process, and technologyProvide end to end solution and design detailsLead development of formalized solution methodologiesPassion to work in a startup-like environment

Reporting to Area Operations ManagerSkip Level City/Zonal ManagerAbout the RoleA Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towardsachieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high levelof morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.ResponsibilitiesArea Activities expected to be performed by a Lenskart Store ManagerCustomer focus:Driving NetPromoter ScoreGreeting customers when they enter store and coaching the team to do the sameDisplaying commitment towards providing exceptional Customer Service and ensuring thatLenskart associates also treat Customer Satisfaction as a priorityDealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the teamStriving to have long lasting and fruitful relationships with each of our customers Driving sales vs. planDriving the sales of the store to meet the allotted targets by allocating the targets to the staffDeveloping a culture of high sales performance expectations, i.e. Sales LeadershipMotivating and inspiring the field team to drive for resultsAssessing field capability and establish performance priorities at group levelPeople development(Attrition Control)Assisting in recruiting and selecting high potential staffProviding effective on-the-job training and guidance to team members making use of companytraining modulesDelivering clear, motivating and constructive feedback in a timely manner to all retail associatesEvaluating the training needs of store associates and working closely with L&D department to execute the developmental planUnderstanding the reasons for attrition and taking measures to control itCash & Inventory managementMonitoring cash reconciliation to ensure there is no mismatch of store fundsEnsuring availability of required merchandise and servicesConducting stocktakesregularlyEnsuring the staff at store level has basic understanding of POS System to ensure transactionsare properly and effectively processedPerforming the necessary quality checks for the new productsWorking very closely with other departments till the product reachesthe customer and ensuring the best customer experience to the Lenskart CustomerSupervisionEnsuring that all store employees, including the Optometrist, are taken care of and their issues are resolvedEnsuring that the eye check-ups are conducted as per the SOP and maintain high qualitystandardsSOP adherence & implementationEnsuring that all SOPsfor retail are implemented successfully and adhered to by store employeesUpdating colleagues on business performance, new initiatives and other important issuesScheduling the teams shift timings to meet the stores business needs and demandsEnsuring staffing levels are adequate to effectively operate the storeStore upkeep & maintenanceMaintaining the store as per Lenskart standards, regularly cleaning the frames and otherequipment at the storeEnsuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the storePersonal attributes & competenciesMinimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store managerGraduate with minimum 4 years of total experience and 2 years as a store managerAbility to act as a link between strategy and executionAbility to develop and inspire people to achieve their bestAbility to build rapport and trusting relationshipsAbility to understand stated and unstated needs of the customer and offer solutionsClear communication and active listening skillsAbility to adapt to a changing environment and openness to learnProactive task ownership, result-orientation, and customer-orientation

As the CRM Lead you will be responsible for overseeing the development, implementation, and ongoing management of the companys Customer Relationship Management (CRM) system. In this role you will focus on optimizing CRM processes, managing customer data, and driving customer engagement strategies to improve acquisition, retention, and satisfaction. You will work closely with sales, marketing, customer support, and IT teams to ensure the CRM system is effectively utilized and aligned with the companys business objectives.Job responsibilities :1.CRM Strategy Development and Implementation:Design, develop, and implement the companys CRM strategy to align with business goals.Lead the adoption of CRM tools and best practices across departments.Collaborate with stakeholders to define CRM workflows, automation processes, and customer segmentation.2.Customer Data Management:Ensure accurate and effective management of customer data across all touchpoints.Drive data collection, enrichment, and analysis to improve customer insights.Ensure compliance with data protection regulations (e.g., GDPR, CCPA).3.CRM Optimization:Continuously assess CRM processes and tools, identifying areas for improvement and optimization.Develop and execute CRM campaigns, including email marketing, SMS, loyalty programs, and customer journeys.Utilize CRM data to develop personalized communication strategies.4.Performance Monitoring & Reporting:Track CRM metrics, such as customer acquisition, retention, conversion rates, and lifetime value (LTV).Generate regular reports on CRM performance and provide insights to management.Set up KPIs and benchmarks for CRM campaigns and processes.5.Team Leadership and Collaboration:Lead and mentor a team of CRM specialists, if applicable.Coordinate with sales, marketing, and customer support teams to align CRM efforts with business objectives.Ensure smooth communication and collaboration across departments to enhance customer experiences.6.Technology & Vendor Management:Manage CRM tools (Salesforce, HubSpot, Microsoft Dynamics, etc.) and ensure their integration with other business systems.Collaborate with IT and third-party vendors to customize and troubleshoot the CRM platform.Evaluate and recommend new CRM technologies and solutions as needed.7.Customer Experience Enhancement:Develop initiatives to enhance customer experience through personalized interactions and improved engagement.Implement loyalty programs and customer feedback loops to improve retention.Drive strategies for omnichannel customer experience management.Minimum Qualifications :Bachelors degree in Marketing, Business Administration, Information Technology, or a related field. A Masters degree or CRM-specific certifications (e.g., Salesforce Administrator, HubSpot CRM certification) is a plus.8+ years of experience in CRM management, marketing automation, or customer engagement strategies, with at least 2 years in a leadership role.Proficiency with leading CRM platforms (CleverTap, Salesforce, HubSpot, Microsoft Dynamics, etc.).Strong ability to interpret customer data, identify trends, and make data-driven decisions.Proven experience in managing teams and leading cross-functional projectsExcellent verbal and written communication skills, with the ability to influence stakeholders at all levels.Strong project management and organizational skills, with the ability to juggle multiple projects simultaneously.Familiarity with marketing automation tools, data analytics, SQL, and CRM integration processes.

About the jobBusiness Development - Property Acquisition (Offline Store Expansion)Hiring Designation : Executive /Senior Executive/ Assistant Manger / Manager Openings : Multiple across Pan India.Major Responsibilities: Job description-Business Development RoleResponsible for identifying suitable commercial retail properties for opening new Lenskart stores in their respective region.Retail property search management, coordinating with key partners like property developers, landlords, project consultants, property brokers.Location & Catchment Analysis of New Store Locations & Negotiating, acquiring and finalizing new properties. Negotiating final rentals, Landlord Scope of Works etc.Liaising legal due diligence and paperwork involved in signing & acquiring.Coordination with various department internally till store launch.Develop and maintain a pipeline of growth opportunities, both organic growth and acquisitions.Job Requirements :Any Graduate with 2 - 15 years relevant experience can apply on the role & Travel is mandatory. Relevant experience in Store Operations or Business Development in Property Acquisition is preferred. Must have completed graduation in any field Frequent travel is a mandatory aspect of this role. A proactive and positive approach is essential , Good negotiation skills, Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.Passion for Results: High degree of commitment and drive to achieve goals. Superior analytical, evaluative, and problem--solving abilities.High degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team based environment.Needs good knowledge of Microsoft PowerPoint.Desired Skills and ExperienceProperty acquisition , Site acquisition, land acquisition

Job Summary:The Regional Retail Trainer is responsible for delivering high-impact classroom and on-the-job training (OJT) sessions to equip new hires and existing employees with the skills necessary to excel in their roles. This role ensures the end-to-end execution of OJT, performance tracking of new hires, coaching for underperforming employees, and stakeholder collaboration. The trainer is accountable for improving the quality and throughput performance of new hires, ensuring their success within the first 90 days, and driving overall employee performance enhancement.Key ResponsibilitiesTraining Delivery & Facilitation:Conduct engaging classroom training sessions for new hires and existing employees.Ensure seamless execution of the On-the-Job Training (OJT) program, monitoring learner progress.Deliver bottom-quartile refresher training for underperforming employees to improve sales and service KPIs.Use interactive training techniques such as role-plays, case studies, and scenario-based learning.On-the-Job Training & Store Coaching:Oversee the OJT journey from onboarding to completion, ensuring proper handholding of new hires.Conduct store visits to assess real-time learning application and provide in-store coaching.Work closely with store managers to address performance gaps and rreinforce key training concepts.Evaluate training impact by tracking key behavioral and sales performance indicators.Data & Performance Management:Track and analyze the performance of new hires within their first 90 days, ensuring readiness and quality.Monitor throughput performance during NHT and ensure new hires meet expected sales and service benchmarks.Maintain training databases, attendance records, trainer productivity, and performance dashboards.Identify trends in employee performance and recommend targeted learning interventions.Develop training impact reports, highlighting improvements in employee productivity and customer experienceStakeholder Management & Collaboration:Collaborate with Zonal Managers, Area Managers, and Store Managers to align training initiatives with business goals.Work closely with HR to highlight any new hire concerns or challengesServe as a bridge between operations and L&D, ensuring training translates into measurable business impact.Required Skills & Competencies:Strong facilitation and communication skills.Experience in OJT implementation and store-level coaching.Proficiency in data analysis and performance tracking.Hands-on experience with Microsoft Excel for reporting and analytics.Strong stakeholder management and collaboration skills.Knowledge of retail operations, customer service, and sales training.Ability to multitask and manage training programs across multiple locations.Preferred Qualifications & Experience:3+ years of experience in retail training or L&D roles.Experience in coaching and mentoring retail employees at different levels.Exposure to performance management and employee development program

Conduct eye exams and assist customers in finding the perfect pair of glasses.Educate customers on proper eye care and the different types of lenses available.Provide exceptional customer service and ensure a positive shopping experience.Work closely with the optical team to achieve sales goals and targets.Keep up to date with the latest trends in eyewear and lens technology.Assist in maintaining accurate customer records and inventory of products.Ensure the cleanliness and organization of the store.No prior experience required; we provide training for the right candidates.A passion for helping people and an interest in the eye care industry.Strong communication skills and the ability to work well in a team.Attention to detail and good problem-solving abilities.Willingness to learn and adapt to new technologies and processes.High school diploma or equivalent required; certification as an Optician is a plus.

Key Responsibilities: Store Operations Management: Oversee the daily operations of the store to ensure smooth and efficient functioning. Implement company policies and procedures, ensuring that all staff follow operational guidelines. Ensure the store is always clean, organized, and welcoming to customers. Sales & Revenue Management: Monitor and analyze sales performance to meet or exceed store targets. Develop and implement sales strategies to boost revenue and enhance the customer shopping experience. Implement promotional and marketing strategies to increase foot traffic and drive sales. Team Leadership & Staff Development: Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service. Provide regular training to staff on product knowledge, sales techniques, and customer service standards. Set staff performance targets, conduct regular evaluations, and provide constructive feedback to support professional development. Ensure that staffing levels are aligned with business needs and peak times. Customer Service & Relationship Management: Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Foster relationships with regular customers to build brand loyalty and repeat business. Handle and resolve customer complaints or concerns in a professional manner. Inventory & Stock Management: Maintain accurate stock levels, ensuring the store is well-stocked with key products. Manage product ordering, stock rotation, and inventory audits to prevent stockouts or overstocking. Work closely with suppliers and vendors to manage deliveries and ensure product availability. Visual Merchandising & Store Presentation: Ensure that store displays and visual merchandising align with brand standards and marketing campaigns. Organize product displays to ensure an engaging and attractive store layout. Conduct regular checks to maintain cleanliness and organization of the store, ensuring the environment is always presentable. Financial Management & Budgeting: Monitor and manage the store's budget, controlling costs to maintain profitability. Ensure that financial and sales reporting is accurate and submitted on time. Track sales figures, expenses, and other KPIs to identify opportunities for cost reduction and revenue growth. Health & Safety Compliance: Ensure the store adheres to all health, safety, and legal regulations, maintaining a safe shopping environment for customers and staff. Conduct regular safety checks and take appropriate actions to ensure safety standards are met. Reporting & Administration: Prepare and submit daily, weekly, and monthly reports on sales, inventory, customer feedback, and staffing. Report on store performance to senior management and collaborate to implement strategies for continuous improvement.

About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms. ResponsibilitiesStore VisitMust visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart storesIn Store DutyAct as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by exampleManpowerTo welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposalsTrainingFor new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goalsAuditPeriodically audit their eye test and dispensing performanceTeam LeaderWear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store teamRevenueMaximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returnsTeam WorkWork as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriateDocumentationMaintain documentation and Report daily to PS regional manager on store visit summaryWorking HoursSame as store shift and as per business needs. Must work on weekends and public holidays to support store businessPersonal attributes & competenciesMinimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track recordGood Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and MeasurementsMust be ready to travel anywhere in India as per Business requirementsPassionate about Sales, Retail, Customer service and TrainingGood understanding of market and product analysisMust have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitudeEnergy, influence, 10 x think / entrepreneur mind-set etc

Responsibilities:Manage/configure routers, switches related WAN equipment.Troubleshoot issues related to WAN, Wireless, LAN.Administer xxxxx's Cisco VOIP phone system.Provides planning and technical support for installations.Assist in racking, cabling, and stacking servers for infrastructures in the data center.Experience in designing, implementing, and providing second-level support for WAN, wireless, routed network, and LAN in xxxxx facilities.Requirements:Strong expertise in Networking and Linux.Experience with LAN, WAN, Firewall technologies such as Cisco ASA.Knowledge of WAF systems, security monitoring tools, packet generators, and networking protocols.Skills in networking infrastructure, including routers, switches, and wireless LAN configuration.Familiarity with Cloud, databases, NoSQL, and storage systems.Certification in networking or relevant fields is a plus.Proficiency in troubleshooting VoIP, WAN, Wireless, LAN issues.Ability to design, implement, and troubleshoot LAN, WAN Security products.Skills:In-depth understanding of data center infrastructure and computer room setups.Experience with Cisco networking equipment and protocols like OSPF.Familiarity with networking hardware, security procedures, and network cabling standards.Proficient in CCNP, CCDA, Linux OS, and networking tools.Knowledge of DNS, DHCP, IPAM protocols, and network security concepts.Strong communication and interpersonal skills for team collaborations and vendor interactions.Note: Ideal candidates will have 2-6 years of relevant experience in Networking roles, possessing a mix of technical expertise in LAN, WAN, Firewall, and security technologies

Title Store ManagerReporting to Area Operations ManagerAbout LenskartWith a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.About the RoleA Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.Responsibilities:Customer focus: Driving Net Promoter Score ( NPS )Greeting customers when they enter store and coaching the team to do the sameDisplaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priorityDealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the teamStriving to have long lasting and fruitful relationships with each of our customersDriving sales vs. planDriving the sales of the store to meet the allotted targets by allocating the targets to the staffDeveloping a culture of high sales performance expectations, i.e. Sales LeadershipMotivating and inspiring the field team to drive for resultsAssessing field capability and establish performance priorities at group levelPeople development (Attrition Control)Assisting in recruiting and selecting high potential staffProviding effective on-the-job training and guidance to team members making use of company training modulesDelivering clear, motivating and constructive feedback in a timely manner to all retail associatesEvaluating the training needs of store associates and working closely with L&D department to execute the developmental planUnderstanding the reasons for attrition and taking measures to control itCash & Inventory managementMonitoring cash reconciliation to ensure there is no mismatch of store fundsEnsuring availability of required merchandise and servicesConducting stocktakes regularlyEnsuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processedPerforming the necessary quality checks for the new productsWorking very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerSupervisionEnsuring that all store employees, including the Optometrist, are taken care of and their issues are resolvedEnsuring that the eye check-ups are conducted as per the SOP and maintain high quality standardsSOP adherence & implementationEnsuring that all SOPs for retail are implemented successfully and adhered to by store employeesUpdating colleagues on business performance, new initiatives and other important issuesScheduling the teams shift timings to meet the stores business needs and demandsEnsuring staffing levels are adequate to effectively operate the storeStore upkeep & maintenanceMaintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the storeEnsuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

As an HR Head for the manufacturing plant, responsibilities include planning, implementing and evaluating employee relations and human resources policies, programs and practices.The incumbent is required to be using a telescope and a microscope several times a day which signifies that one is not only managing the day-to-day running of the factory but also not allowing the big-picture going outside of their vision. For instance, while HR Head for the plant is required to ensure that manpower deployment in each shift is as per the plan, they are also required to work on the strategic levers that control absenteeism and attrition. The HR Plant Head role will be responsible for end to end employee lifecycle at plant and to be responsible for the administrative activities at the plant.Act as a sounding board to the Plant Head HR and act as an advisor on all matters people. Talent Acquisition and On-boarding:On-roll Hiring AgendaResponsible for Talent Acquisition (via a team of 3 recruiters) and Manpower planning (in liaison with Plant Ops Head)Ensure on-time, within budget, high quality hiring own all TA P0 Metrics such as Time To Offer, Time to Join, Conversion, Source Mix, Offer to joining ratio, Cost of Hire, Manpower AOP Budget Adherence etc. Lead the candidate experience agenda with the ground teams (both business and TA teams) and ensure high quality interview (and overall hiring) experience. Ensure completion of the on-boarding process for all employees and contractual workers at plant.Support organization staff by establishing a recruiting, testing and interviewing program; counselling managers on candidate selection.Off-roll Hiring AgendaEnsure AOP adherence vis a via Associate AOP numbers. Keep a tight check on Daily Hiring Run Rate Prepare a strong vendor strategy to meet the ongoing as well as sudden manpower requirementsPrepare a strong sourcing strategy and implement it on the ground. Talent Management, Development and Engagement:To drive Performance Management System, Review and Implement Compensation and Benefits strategies aligned to company guidelines.Enhance Learning and Development Culture across the organization. Lead all efforts for Talent Development and Learning: Plan, collaborate execute all training needs of employees on Prepare employees for assignments by establishing and conducting orientation and training programs. (Internal and external programs) Provide all logistics support related to training related activities. Maintain MIS and Dashboard to capture all the training data needed. Provide the data as and when applicable and maintain the same for audit related measures.Create a strong succession plan wherein for each critical role at least 1 person is identified as immediate back-fill and at least 1 is always being readied for the role.Create a strong regime for talent engagement which is rich with Reward and Recognition (R&R) and focused on creating a highly engaged workforce. Work on a comprehensive CSR agenda which is hyperlocal and is co-created with the employees of the Unit. Productivity and People Innovation Innovate in alignment with Ops teams and ensure that productivity and floor culture is improved on a daily basisPut in place strong frameworks wherein 5S practices are adhered to and recognizedCreate and deploy a strong Associate Value PropositionWork with Ops team to reduce attrition and ensure higher stickiness of associates Central Initiatives Deploy all initiatives led at Central Level (such as Org wide employee surveys, Goal Setting) and work in unison with the central spocs to adhere to the timelines andWork on various improvement initiatives as assigned by CPO office and HR tech projects that have direct impact on Supply Chain environment. HR Compliance and Statutory Obligations:Responsible to ensure HR legal compliances by monitoring and implementing applicable statutory Laws, maintaining records and representing the Organization at various Associations related to Human ResourcesLiaising with various Private authorities / Statutory bodies and ensure appropriate representation on a variety of legal matters.Responsible for complying with statutory requirements under various Labor laws (including compliances under Factory act -1948, ID act 1947, CLRA, Payment of Wages Act, PF Act, ESIC Act, Prevention of Sexual Harassment (POSH) etc. Lead the Employee engagement and welfare and Internal Complaints Committee HR Operations and Cost adherence Strong Control on Overtime deployment and statutory adherence around Over timeSupervise Payroll, Leave Management System and Time office managementStrong IR discipline on the floor and active action on all issues of discipline via a swift domestic enquiryData/File and Record Management: Retain historical human resources records by designing a filing and retrieval system and keeping past and current records for all future audit .Responsible for HR budgets and costs and all other operational HR and AdminChange Management and Culture Improvement:Nurture positive work Responsible to lead all change management efforts for the plant in terms of Integration, Harmonization and various other change management topics.

Key Responsibilities:- Lead a team of 12+ to work closely with the category and channel teams on assortment planning for each touch point.- Optimize space/fixture utilization across each touch point in the network, to maximize productivity, conversion, and sales.- Drive forecasting & inventory planning for each sales touch point in the network, across categories.- Create hyperlocal assortments to ensure that each touch point has an optimal product mix to cater to the TG.- Drive regular allocation/replenishment of stores basis sales & consumption trends.- Monitor, troubleshoot and optimize the ARS system.- Collaborate with the visual merchandising team, ensuring the assortment is displayed according to the planogram.- Monitor and drive merchandise health across touchpoints and channels- Lead growth initiatives/projects to drive incremental business and conversion.Requirements:- Category management experience/ consumer tech experience/ high growth consumer focussed companies experience is a plus - 10+ years of Total Experience, experience with business decision driving through data analytics is key Competencies for Success:- Strong Numerical and Analytical Skills- Strong Consumer Centricity to pick the Pulse of the Market / Fashion Trends- Ability to Cope with Pressure and Work in a Fast-Paced Environment- Strong Collaborative and Interpersonal

A Soft Skills Manager is responsible for developing, implementing, and overseeing training and development programs that focus on improving employees' interpersonal skills, grooming, overall personality development, Behaviour and leadership skills along with leading a team of 5+ soft skills trainer.These skills are critical for enhancing teamwork, productivity, and leadership capabilities across an organization. The role may involve coaching individuals or teams and supporting the integration of soft skills into the workplace culture.Key Responsibilities:Soft Skills Training Program Development:Design, create, and implement training programs focused on key soft skills such as communication, problem-solving, leadership, teamwork, adaptability, time management, and conflict resolution.Ensure that the content of the programs is tailored to the needs of different teams or departments across the organization.Regularly update training materials to reflect current trends and best practices in soft skills development.Workshops and Coaching:Facilitate engaging workshops, seminars, and coaching sessions for employees at all levels to foster the growth of their soft skills.Provide one-on-one coaching for leaders, managers, and team members on developing their communication and interpersonal abilities.Monitor and assess the effectiveness of training programs and coaching initiatives.Personality Development Program Design:Develop and implement tailored personality enhancement programs that focus on building qualities such as confidence, resilience, self-awareness, emotional intelligence, and interpersonal skills.Create specific programs aimed at different employee groups, including leadership development, team collaboration, and personal branding.Collaboration and Integration:Work closely with HR, leadership, and departmental managers to identify soft skills gaps within the workforce and recommend targeted programs.Integrate soft skills development into the organization's performance management, onboarding, and leadership development processes.Promote a positive and supportive organizational culture that emphasizes the value of emotional intelligence and effective communication.Learning Resources and Tools:Curate and manage a library of resources, including books, e-learning modules, podcasts, and articles related to soft skills development.Keep up-to-date with the latest research and best practices in soft skills training to ensure the organizations programs remain innovative.Reporting and Documentation:Provide regular reports to leadership about the success and impact of soft skills initiatives.Track progress and make data-driven recommendations for improvements in training programs.Maintain accurate records of training sessions, feedback, and participant progress.Qualifications:Bachelors degree is must.Atleast 10 years of experience in soft skills & behaviour training and L&D with a focus on soft skills with minimum 3 years in a managerial role.Strong knowledge of learning and development principles, training techniques, and tools.Excellent interpersonal, communication, and presentation skills.Ability to assess individual and team needs and deliver customized solutions.Strong organizational and project management skills.Working Conditions:Full-time positionOccasional travel may be required for conducting training sessions or workshops at different office/store locations.Flexible work arrangements may be considered depending on the companys policies.

Present and sell company products and services to current and potential clients.Establish customers' needs and explain and demonstrate products to them, which may involve providing technical descriptions of productsDevelop and update knowledge of their own products and the products of their competitorsPersonal attributes & competenciesAbility to build rapport and trusting relationshipsAbility to understand unstated needs of the customer and offer solutionClear communication and active listening skillsAbility to adapt to changing environment and openness to learnProactive task ownership, result-orientation, and customer-orientationAbility to multitask and organize activities based on priorityJob Specifications:Customer Appointment will be provided by the company to do Eye Check up and sales45 days of training will be provided by the companyNo Cold calling requiredLucrative incentive plan & fixed salaryExcellent growth opportunities

Title Store ManagerReporting to Area Operations ManagerAbout LenskartWith a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.About the RoleA Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.Responsibilities:Customer focus: Driving Net Promoter Score ( NPS )Greeting customers when they enter store and coaching the team to do the sameDisplaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priorityDealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the teamStriving to have long lasting and fruitful relationships with each of our customersDriving sales vs. planDriving the sales of the store to meet the allotted targets by allocating the targets to the staffDeveloping a culture of high sales performance expectations, i.e. Sales LeadershipMotivating and inspiring the field team to drive for resultsAssessing field capability and establish performance priorities at group levelPeople development (Attrition Control)Assisting in recruiting and selecting high potential staffProviding effective on-the-job training and guidance to team members making use of company training modulesDelivering clear, motivating and constructive feedback in a timely manner to all retail associatesEvaluating the training needs of store associates and working closely with L&D department to execute the developmental planUnderstanding the reasons for attrition and taking measures to control itCash & Inventory managementMonitoring cash reconciliation to ensure there is no mismatch of store fundsEnsuring availability of required merchandise and servicesConducting stocktakes regularlyEnsuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processedPerforming the necessary quality checks for the new productsWorking very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerSupervisionEnsuring that all store employees, including the Optometrist, are taken care of and their issues are resolvedEnsuring that the eye check-ups are conducted as per the SOP and maintain high quality standardsSOP adherence & implementationEnsuring that all SOPs for retail are implemented successfully and adhered to by store employeesUpdating colleagues on business performance, new initiatives and other important issuesScheduling the teams shift timings to meet the stores business needs and demandsEnsuring staffing levels are adequate to effectively operate the storeStore upkeep & maintenanceMaintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the storeEnsuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Perform eye exams and vision tests to evaluate patients' vision.Diagnose and identify eye diseases and conditions such as macular degeneration, diabetic retinopathy, and glaucoma.Prescribe eyeglasses, contact lenses, and medications as needed.Provide pre and post-operative care to patients undergoing eye surgery.Educate patients about eye care, including proper contact lens care and safety precautions.Maintain detailed patient records and charts for accurate documentation.Stay updated on the latest advancements in optometry and eye care treatments.Bachelor's degree in Optometry or related field required.Licensed to practice optometry in West Bengal.Proven experience working as an Optometrist, with a minimum of 2 years in a similar role.

About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms. ResponsibilitiesStore VisitMust visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart storesIn Store DutyAct as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by exampleManpowerTo welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposalsTrainingFor new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goalsAuditPeriodically audit their eye test and dispensing performanceTeam LeaderWear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store teamRevenueMaximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returnsTeam WorkWork as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriateDocumentationMaintain documentation and Report daily to PS regional manager on store visit summaryWorking HoursSame as store shift and as per business needs. Must work on weekends and public holidays to support store businessPersonal attributes & competenciesMinimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track recordGood Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and MeasurementsMust be ready to travel anywhere in India as per Business requirementsPassionate about Sales, Retail, Customer service and TrainingGood understanding of market and product analysisMust have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitudeEnergy, influence, 10 x think / entrepreneur mind-set etc

Responsibilities :Lead and manage all aspects of the store's operations, including sales performance, customer service, staff management, inventory control, and financial targets.Develop and implement strategies to maximize sales and profitability while ensuring an exceptional customer experience.Recruit, train, and supervise a high-performing team, fostering a positive and motivating work environment.Set and achieve sales targets, monitor key performance indicators (KPIs), and analyze trends to identify opportunities for growth and improvement.Maintain inventory accuracy, oversee merchandising, and ensure that the store maintains a visually appealing and organized appearance. Implement effective marketing and promotional activities to drive customer traffic and enhance brand awareness.Handle customer inquiries, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction and retention.Manage expenses, budgets, and financial reporting, ensuring compliance with company policies and procedures.Collaborate with upper management to develop and execute strategic plans aligned with company objectives.Requirements :Proven experience as a Store Manager or in a similar role within the retail industry.Strong leadership skills with the ability to motivate and develop a team to achieve goals.Excellent communication and interpersonal abilities to interact effectively with customers, staff, and stakeholders.Proficiency in retail management software, MS Office, and basic financial analysis.Sound understanding of sales and marketing principles.Demonstrated ability to analyze data, make informed decisions, and problem-solve effectively.Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.Preferred QualificationsPrevious experience in the specific industry or product category of the store. Familiarity with inventory management systems and procedures. Proven track record of meeting and exceeding sales targets

Present and sell company products and services to current and potential clients.Establish customers' needs and explain and demonstrate products to them, which may involve providing technical descriptions of productsDevelop and update knowledge of their own products and the products of their competitorsPersonal attributes & competenciesAbility to build rapport and trusting relationshipsAbility to understand unstated needs of the customer and offer solutionClear communication and active listening skillsAbility to adapt to changing environment and openness to learnProactive task ownership, result-orientation, and customer-orientationAbility to multitask and organize activities based on priorityJob Specifications:Customer Appointment will be provided by the company to do Eye Check up and sales45 days of training will be provided by the companyNo Cold calling requiredLucrative incentive plan & fixed salaryExcellent growth opportunities

ResponsibilitiesStore VisitMust visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart storesIn Store DutyAct as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by exampleManpowerTo welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposalsTrainingFor new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goalsAuditPeriodically audit their eye test and dispensing performanceTeam LeaderWear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store teamRevenueMaximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returnsTeam WorkWork as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriateDocumentationMaintain documentation and Report daily to PS regional manager on store visit summaryWorking HoursSame as store shift and as per business needs. Must work on weekends and public holidays to support store businessPersonal attributes & competenciesMinimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track recordGood Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and MeasurementsMust be ready to travel anywhere in India as per Business requirementsPassionate about Sales, Retail, Customer service and TrainingGood understanding of market and product analysisMust have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitudeEnergy, influence, 10 x think / entrepreneur mind-set etc

Store VisitMust visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart storesIn Store DutyAct as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by exampleManpowerTo welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposalsTrainingFor new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goalsAuditPeriodically audit their eye test and dispensing performanceTeam LeaderWear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store teamRevenueMaximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returnsTeam WorkWork as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriateDocumentationMaintain documentation and Report daily to PS regional manager on store visit summaryWorking HoursSame as store shift and as per business needs. Must work on weekends and public holidays to support store businessPersonal attributes & competenciesMinimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track recordGood Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and MeasurementsMust be ready to travel anywhere in India as per Business requirementsPassionate about Sales, Retail, Customer service and TrainingGood understanding of market and product analysisMust have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitudeEnergy, influence, 10 x think / entrepreneur mind-set etc

Responsibilities & Duties:Oversee the overall operation of the store, following SOPs to bring efficiency to operations.Ensure partners adhere to legal and operational compliance requirements.Maintain a safe, clean, and inviting environment throughout the store at all times.Maintain store order and ensure customer access to necessary supplies.Manage stock levels and make key decisions on stock control.Regularly track ticket size and convert footfalls into sales.Ensure attractive merchandise display and store layout.Communicate product schemes and offers to regional managers and ensure their implementation.Arrange for required materials and procure from local and outside markets.Ensure customer needs are met quickly, efficiently, and accurately in all areas of the store.Complete store operational requirements, including scheduling and assigning employees.Possess excellent communication and customer handling skills.Lead the team by example and pay attention to detail.Inspect materials for required quality and quantity.Lead and manage the store strategically to grow and provide the best industry customer service.Manage store revenue, including cash handling and bank deposits.Ensure compliance with brand standards and prepare for mystery shops.Monitor and control expenses for efficient store operations.Provide meaningful insights, candid feedback, and clear direction to the team for their development.Ensure deliveries are properly received and processed timely and accurately.Drive food sales and become an expert in food operations.Create an environment of diversity and inclusion within the team.Maintain hygiene and cleanliness in the store and its vicinity.Handle customer inquiries and close deals.Maintain optimum inventory levels to achieve maximum cost savings without hampering the distribution process.Requirements:Minimum 2-5 years of experience in a similar role, preferably in a retail environment.Strong leadership and customer management abilities.Proven experience in managing operations and maintaining store standards.Excellent communication and interpersonal skills.Proficiency in written and spoken English, as well as computer skills.Bachelor's degree in business administration or a relevant field preferred.Knowledge of mobiles and accessories is an added advantage.Ability to work with cross-functional teams and influence strategies.Strong analytical and problem-solving skills.Ability to handle high-volume and unusual events with a calm demeanor.Ability to drive profitability through financial controls and margin attainment.Ability to recruit and select candidates to staff the store.Ability to train and develop employees.Ability to interpret financial information and recommend courses of action.Ability to create and maintain a guest-centric culture within the store.Ability to maintain the overall image of the store.Ability to work in accordance with brand standards and guidelines.Apply online for the Store Manager position in Chandigarh.Sign in to applyShare this job

Job Summary: We are seeking skilled and experienced Tele-Optometrists to join our team in Gurugram and Kolkata. The ideal candidate should have a minimum of 1 years of professional experience in optometry. As a Tele-Optometrist, you will provide remote eye care services, ensuring high-quality patient care and satisfaction.Key Responsibilities:Conduct remote eye examinations and consultations using tele-optometry tools and platforms.Diagnose and manage eye diseases and conditions.Prescribe corrective lenses and provide vision therapy.Educate patients on proper eye care and preventive measures.Maintain accurate patient records and documentation.Collaborate with other healthcare professionals as needed.Requirements:Minimum of 1 years of professional experience in optometry.Degree in Optometry from a recognized institution.Strong knowledge of eye care practices and procedures.Proficiency in using tele-optometry technology.Excellent communication and interpersonal skills.Ability to work independently and manage time effectively.

Deliver optometry training in refraction, dispensing and technical processes to Retail staff of all retail stores of Lenskart. Improving training effectiveness by constantly upgrading with the latest methodologies, performing role plays, and innovative team-building activities with a customer-centric approach. Measure results and provide timely feedback to learners. Develop and maintain content for the various learning needs. Constantly monitor the performance of store staff by visiting stores, and conducting mock sessions as quality training interventions.