Learning Technology Operations Lead

Job Description

Serve as the primary liaison between the enablement team and the GTM Systems team, ensuring alignment of priorities and objectives. Collaborate with the enablement team to understand their technical requirements and translate them into actionable plans for security, integration, and data integration. Manage security measures to protect sensitive data and ensure compliance with regulatory requirements. Oversee integration efforts to streamline processes and enhance efficiency across systems and platforms. Provide technical guidance and support to the enablement team, helping them leverage technology to achieve their goals. Stay informed about industry best practices and emerging technologies related to enablement and adoption Understand the data model across systems to aid the BI team in building insights for teams Communicate updates, progress, and challenges to relevant stakeholders, including senior leadership and cross-functional teams. Collaborate with the GTM Systems team to implement technical solutions that support enablement initiatives and drive business success. Standardizes and manages key administrative processes and resources across enablement initiatives and programs -- including onboarding, cadenced training events, large-scale annual/semi-annual training events, communications Manages enablement platforms and associated content and system governance across all enablement resources, tools, and systems Manage vendor relations and ensure timely platform/tool updates, platform enhancements, and support engagements Collaborates with Enablement Managers to ensure tools are aligned to audience needs and to provide tools training A bachelors degree in a technical field is required. 5+ years experience supporting enablement operations for a fast-paced global organization Track record of successful enablement operational oversight - including administrative processes, content and platform governance, engagement initiatives, and analytics management for live and platform-based training Familiarity with various enablement systems, including LMS and CMS systems, content/course development systems, and video and podcast recording/editing systems - ideally a power user/admin of Mindtickle, Skilljar, and Clari Copilot 3+ years of experience in a technical role, with a focus on security, integration, or data integration. Strong understanding of security protocols, data integration methods, and integration technologies and patterns. Experience managing technical projects from conception to completion, with a focus on meeting deadlines and delivering results. Excellent communication skills, with the ability to translate technical concepts into laymans terms for non-technical stakeholders. Proven ability to collaborate effectively with cross-functional teams and build strong working relationships. Experience working in a GTM environment or with GTM teams. Familiarity with enablement initiatives and best practices. Previous experience leading technical enablement initiatives or teams. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.