Learning Services and Solutions Senior Advisor

Job Description

Aligns with business strategy and goals: Understands the functions strategic objectives, operating model, and critical skill gaps required to meet these goals. Ensures this align with the Training, Competence, and Development performance framework. Supports realization of the learning vision and strategy, chip in development of the learning common process, continuous improvement of that process and drive process field in the teams (learning function and operations advisory teams). Key interface between PC Ops and Advisory and Talent teams. Act as the primary point of contact for internal partners, supervising all aspects of supported portfolio learning operations, resolving any roadblocks or challenges that arise. Point of escalation for Talent and operations and advisory organizations on learning operations matters and drive adequate solutions (win-win) of issues. Drive cross-functional collaboration by facilitating alignment between the Learning and Operations teams, ensuring that learning initiatives are implemented with precision and meet business objectives. Lead complex problem solving in relation to learning and development process development and execution. Champion continuous process improvement by identifying areas for enhancement and implementing best methodologies to elevate the effectiveness of learning delivery. Engages leadership and gathers insights: Collects and analyses audience feedback, focusing on learning effectiveness, skill development, and behavioural changes to refine learning strategies. Monitors and evaluates performance data: Measures performance against targets, analyses variances, and provides detailed commentary to support continuous improvement. Supports the SPI team in development of the Learning common process and the performance frame. Secures intuitive process collaborate with the learning operations advisory processes and supports the continuous improvement of both by active participation and liaising with the learning operations and advisory teams. Lead initiatives to optimize learning workflows and ensure that processes are streamlined for maximum efficiency and accuracy, reducing operational bottlenecks. What you will need: 3 years experience working in learning and development or data analytics in large organizations or applicable industry experience Collaborate with Skills Performance Managers to ensure the successful design and delivery of global learning programs and initiatives Work with PC Operations and Advisory to ensure the efficient and accurate delivery of learning and accurate training records Partner with PC teams on cross-functional projects and squads, ensuring alignment between programmes and broader talent management and workforce development IT and digital: work to ensure the latest learning technologies and ensure seamless delivery of online learning solutions Learning vendors and training providers: including maintaining relationships, ensuring high quality learning experience and outcomes, and adherence to contractual obligations. This may include management of multiyear contacts and also significant budgetary responsibility Professional bodies and accreditation organizations: to ensure that there is compliance to industry standard and requirements Skills: Strong communication and execution skills Data Analysis and interpretation: identifying trends, inform decision making related to learning and development. Performance measurement and reporting. Critical Thinking. Communication and presentation. Learning and development expertise Partner engagement and collaboration Business Process Improvement Continuous Learning Customer centric thinking Business insight Decision making Project management and planning Communication Creating and Measuring Impact Agility core practices Technical: Relevant experience in performance analysis, ideally within learning and development or HR context Background in working with learning and development initiatives - 3 years Experience with relevant systems (e.g. Salesforce / Lapp, CSOD etc.) Behavioural: Demonstrated ability to work in a dynamic environment, managing diverse stakeholder groups and driving successful delivery of learning initiatives Experience in liaising with external training providers, working with internal groups and squads, and driving and managing change