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Learning Exp Design & Dev Senior Analyst

Learning Exp Design & Dev Senior Analyst

Accenture

5 - 8 years

5 - 9 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

sales cloud operations sla coaching knowledge management training needs analysis retail customer experience customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Knowledge Management - Learning Delivery Operations

Designation: Learning Exp Design & Dev Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employeesEnsure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for? Trainer

Proactive and inquisitive candidate required with clear and precise communication, written and oral skills

Market /vertical knowledge of Retail and Sales

Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell

Training Delivery and Management,

Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project

Roles and Responsibilities:

Management of all training resources onboarded

Implementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s)

Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs

Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process

Years of Experience:5 to 7 years Vertical Experience – Retail with sales background ( 1 + years )Night shift with brick and mortar setup ( in office )
Qualification Any Graduation

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Learning Exp Design & Dev Senior Analyst