Lead - Tech Support

Job Description

Role & responsibilities We are seeking a highly motivated and skilled professional in the Lead role for Tec Support team . In this role, you will be responsible for managing day to day operations, task allocation, day end closure of activities related to the team of 6 Tech Support engineers, that is growing. The tasks performed by Tech Support Engineers are: Remote Configuration/Commissioning IoT Gateway and Endpoints Remotely Onboard the gateway to cloud application through authentication mechanism Remotely Validate the data received from IOT endpoints on the gateway and cloud application Configure and troubleshoot networking equipment (routers) and Follow up with filed installation teams and vendor to ensure timely completion of IOT gateway and site onboarding to cloud application Continuous Monitoring for equipment performance and energy saving using internally developed tools and reports Planned and unplanned Updates Software, firmware and schedules You will work closely with Tech Support Engineers, Field Project Team Leads and Application Development teams. Responsibitlies: Set processes for Tech team for Commissioning, Onboarding and Validation (COV). Details of COV activities are: End point and gateway configuration, functional testing, and integration of IoT devices with third-party systems (Energy Meters, HVACs) Onboarding the gateway / remote facility to cloud using authenticated token Validation of Energy Meter data: PF, Voltage, KWH Validation of HVAC Data: Set, Return Air and Zone Temp, ON/OFF, run hours Create floor plans and commissioning documentation Application of schedules Set processes for other activities of Tech team: Configure and troubleshoot networking equipment (routers) and Continuous Monitoring for equipment performance and energy saving Planned and unplanned Updates Software, firmware and schedules Prepare summary report of COV activities Daily and monthly report of AgileWorks performance on pre-decided parameters of uptime, energy savings, alerts, etc Preferred candidate profile Technical Skills: Understanding of networking: TCP/IP, subnetting, DNS, DHCP, WiFi Network Understanding of Electrical parameters: Energy, Power, Power factor, Voltage and current Experience in IoT or SCADA monitoring Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word Soft Skills: Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to work effectively in a team environment Ability to lead and motivate team Perks and benefits Competitive Salary commensurate with experience and skills. Health Insurance: You and your family. Paid Time Off: Generous paid time off policy, including vacation, sick leave, and holidays. Professional Development: through training programs and mentorship. Dynamic Work Environment: Be part of a fast-growing and innovative company Impactful Work: Contribute to a sustainable future by helping businesses optimize their energy consumption.