Job Description

Interact with clients directly and drive technical discovery calls and act as the Subject matter expert for the product Lead the Technical discussions/ Consultants for the Sales deals For the real-time team, he will be the Go to Person for the domain of contact centers Understand the customer requirements perform a feasibility study of the Customer CCaaS offerings and identify the right method for the integration Prepare the design document and execution plan for the integration between OAI and Customer CCaaS infrastructure Build a Proof-Of-Concept (PoC) to validate the integration Code, unit test, and deploy the newly built CCaaS integration to production servers Handle Customer Escalations and take part in live troubleshooting sessions Work with cross-functional teams(PreSales, Customer Success Managers, Implementation Managers) to clarify technical queries, product features, and custom requests Work with the product team to ideate new features based on product gaps and usage trends Guide the junior engineers with technical queries on product, process, and technology Skills needed: Industry experience of 6+ years in the telecom industry Subject matter expertise (SME) on telecom products and services Hands-on experience with telecom protocols (SIP/SDP, RTP, etc.) Hands-on with SIPREC, REST API, WebSockets, WebRTC, and gRPC technologies Hands-on development experience with UCaaS/CCaaS solutions In-depth knowledge on computer networks and operating system fundamentals Well versed in setting up cloud/on-prem UCaaS/CCaaS server platforms end-to-end (Installation, Configuration and Monitoring) Comfortable with object oriented programming and scripting languages Understanding of REST API, Websockets fundamentals Hands on with tools like WireShark, Postman etc Interact with clients directly and drive technical discovery calls Must have excellent communication skills and be able to communicate technical issues to non-technical people Have excellent troubleshooting skills and presentation and interpersonal skills Highly motivated self-starter who does not need day-to-day management Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)