Lead - Pranaam Services (Sales & Operations)

As the Lead Pranaam (Sales & Operation) at Adani Airports in Bangalore, your role is crucial in enhancing the premium passenger experience services. Your responsibilities will include: - Developing and executing B2B sales strategies to promote Pranaam services to corporate clients, travel agencies, and other stakeholders. - Establishing and nurturing corporate tie-ups to drive revenue growth and expand the customer base for Pranaam services. - Overseeing the day-to-day operations of Pranaam services, ensuring high-quality service delivery and operational efficiency. - Collaborating with marketing teams to design and implement promotional campaigns tailored to the Bangalore market. - Monitoring and analyzing customer feedback to continuously improve service offerings and address operational challenges. - Managing a team of service professionals, providing leadership, training, and performance management to ensure alignment with service standards. - Coordinating with airport operations teams to ensure seamless integration of Pranaam services within the broader airport ecosystem. - Utilizing data analytics tools to track sales performance, operational metrics, and customer satisfaction levels. - Contributing to the development of innovative service packages that align with Adani Airports" commitment to global standards and passenger-centric solutions. - Ensuring adherence to sustainability practices in service operations, reflecting Adani Airports" emphasis on eco-friendly and energy-efficient practices. Qualifications and Experience required for this role: - Education: Bachelor's degree in Business, Hospitality, or Aviation Management. - Experience: 7+ years in sales, preferably in airport services or hospitality. - Skills: Proficiency in CRM tools, negotiation, presentation, and strategic planning. - Attributes: Customer-focused, proactive, well-groomed, adaptable, and a team leader.,