Lead - Onboarding & Data Operations, APAC

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, Singapore, Sofia, and Tokyo.

We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts.

Lead - Onboarding & Data Operations, APAC at ZeroNorth

As the Regional Lead for Onboarding & Data Operations for APAC, you will be the primary driver of strategic operational excellence, capacity management, and data quality assurance across the Asia-Pacific market. This is a key leadership role focused on scaling the organization's capabilities. You will exclusively lead and empower a regional team of Data Operations Analysts, providing strategic oversight across the entire customer onboarding & data operations lifecycle and ensuring operations seamlessly support the company's commercial growth goals.

Key responsibilities:

• Drive accurate operational forecasting by translating the regional Sales pipeline and commercial targets into clear capacity plans and resource requirements, ensuring alignment between operational delivery teams and commercial and service needs.
• Own end-to-end alignment between onboarding and data quality capabilities and the delivery requirements of Customer Success, Professional Services, and Sales.
• Lead, mentor, and develop the APAC Data Operations Analyst team, fostering a high-performance, quality-focused culture across the region.
• Manage regional staffing, capacity planning, and workload distribution to ensure optimal resource utilization and timely delivery across high-volume onboarding demands.
• Act as the primary operational liaison for the APAC market, collaborating closely with Customer Success, Professional Services, and Sales on regional forecasting, resource planning, and workflow handoffs.
• Lead operational fulfillment and data response inputs for all regional RFP submissions, ensuring accuracy, feasibility, and timely delivery.
• Provide strategic oversight of data governance and quality standards, leveraging advanced analytical approaches and compliance expertise to protect the integrity of data across products.
• Serve as the regional subject matter expert on maritime regulations including IMO DCS, EU MRV, and CII, as well as Classification Society requirements such as Class NK, DNV, and LR.
• Guide teams through complex data verification processes and ensure timely, compliant submissions to external bodies.
• Assess and continuously optimize regional operational workflows to improve efficiency, scalability, and long-term capacity growth.
• Prioritize process improvements that reduce operational bottlenecks and support sustainable regional expansion.
• Represent regional operational priorities and customer insights to influence the global Product roadmap, advocating for APAC-specific data requirements and operational enhancements.

Your profile:

• Seven or more years of overall professional experience.
• Bachelor’s or Master’s degree in Naval Architecture, Marine Engineering, Maritime Studies, or a closely related quantitative field.
• Five or more years of maritime industry experience, with a strong and proven understanding of the shipping industry, vessel operations, maritime data reporting structures, and emissions regulations and compliance.
• Four or more years of experience in a leadership or management role, with a demonstrated ability to lead and mentor data professionals, ideally managing teams of five or more people.
• Strong experience in capacity planning, operational forecasting, and strategic resource allocation in a complex operational environment.
• Experience working in a maritime SaaS environment, with familiarity with the dynamics of the APAC maritime market considered a strong advantage.
• Excellent verbal and written English communication skills, with the ability to engage effectively with senior stakeholders and collaborate with international teams.

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together.

Let's make global trade green.