Lead Manager Service Delivery

Hemmersbach

4 - 10 years

15 - 20 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

risk management operations management project management team management kpi operations people management skills service delivery incident management leadership leadership skills service delivery management agile slas communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your skills

C1 English
Ability to effectively manage communication at all levels within business
Ability to visualize goals and future
Excellent organizational skills and attention to details
Need to travel (depending on project)
Strong supervisory and leadership skills
Flexibility to work in late-night shifts

Your tasks

Lead cross-border teams so to enable and develop their capabilities to set up and deliver services to the clients within excellent quality and with profitable margin
Align team to the company standards and promote compliance with the Service Delivery Code
Balance multiple concurrent projects in a scaled agile, fast paced and international environment
Actively search for new talent to develop and empower the team
Evaluate performance, manage risk and identify optimization potentials
Manage real-time performance - SLAs, abandoned calls, KPIs

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