Lead Engineer 2 - Sustain ALTERYX Incident Coordinator

4 - 9 years

8 - 12 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Overview

The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various detail design & development teams. This role will require a strong background in technical solutions which are part of Mosaic architecture such as TM1, Alteryx, Data Lake.

Responsibilities

The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization.

Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake

  • Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA.
  • Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status.
  • Act as a resolver and communicate with the customer as required.
  • He is a member of a technical, operations, or application management team or supplier.
  • Monitor the teams tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller.
  • Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation.
  • Handle tickets escalations to the Service Controller.

Qualifications

  • University education (BS /BA level) or equivalent work experience
  • 4+ years of experience in Alteryx
  • 6+ years of Information Technology

Technical Skills

  • Alteryx Designer
  • SQL, MySQL
  • Python
  • Tableau
  • Data Analysis, Predictive Modelling, Forecasting
  • ODBC driver
  • SAP & Oracle exposure
  • Service Now, Jira or other ticketing tools

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