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Lead Consultant - Service Desk

Lead Consultant - Service Desk

Genpact

0 years

Hyderabad Telangana India

Posted:2 weeks ago

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Job Description

Responsibilities

Handle the issues/request reported through various ticketing tool within agreed SLA's

Should handle Voice and Non-Voice tickets simultaneously.

Responsible for executive leadership and Board members IT support.

Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.

Troubleshoots and resolves minor wireless, network, switch, or printer issues escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams

Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)

Set up and configure computer systems.

Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.

Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.

Trouble shooting issues related to business specific applications.

User provisioning of various business applications(ERP)

Support New Transitions, Ramp Up's/Down's, Business migrations/Site Consolidations Projects.

Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)

Knowledge Management - Ensure the Knowledge Articles are used on all issues.

Provide Hands and Feet support to other IT Teams for any scheduled activities.

Install and configure computer hardware, operating systems, and applications.

Qualifications we seek in you!

Minimum Qualifications

Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field.

Strong domain knowledge and technical orientation.

Knowledge of OS, MDM and Office Issues.

Preferred Qualifications/ Skills

Customer Service and Problem-Solving attitude.

Good communications skills in English.

Should be able to deliver on tight timelines.

Work Mode

On-site

Job Type

Full Time

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