Lead - Business Analyst

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities
This role will be responsible overall definition of strategy and roadmap working with business partners. This role will also be responsible for supporting AO and Contact Center projects and Roadmap in all planning, execution and delivery efforts. Possesses subject matter expertise in the domain and has technical understanding of the domain's systems, capabilities, and respective technologies.

• Translates high level requirements into detailed level user stories to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
• Facilitates meetings and presentations to ensure alignment on project scope, requirements, and impact analysis findings
• Facilitates agile ceremonies such as kick off, iteration, estimation sessions and help to keep team up to date with changes in priorities and to be available to answer questions quickly
• Collaborate with Dev, QA, UX and other stake holders to ensure deliverables meet customer expectations
• Drives knowledge base initiatives such Training programs, as documentation of knowledge articles and end user training
• Drives efforts for production incident identification, workaround, and remediation

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.