Lead - Business Analyst

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Role Overview

• Design, configure, and maintain Salesforce CPQ solutions aligned with business needs.
• Collaborate with Sales Operations, Finance, and Product teams to improve CPQ workflows and quoting accuracy.
• Implement pricing rules, discount schedules, approval workflows, and product bundles.
• Develop and maintain product catalog, price books, and contract renewals.
• Troubleshoot CPQ-related issues and manage system integrations with billing and ERP platforms.
• Create detailed documentation and provide user training/support for internal stakeholders.
• Participate in process improvements and automation initiatives across the quote-to-cash lifecycle.
  

Qualifications

Qualifications:

• 5–8 years

  of experience working with

  Salesforce CPQ

  in a

  SaaS or subscription-based business

  .
• Deep understanding of

  Salesforce Sales Cloud

  ,

  CPQ data model

  , and

  Apex/Flows/Validation Rules

  .
• Experience with

  subscription management

  ,

  renewals

  , and

  billing integrations (Chargebee, NetSuite, etc.)

  .
• Strong analytical, problem-solving, and stakeholder management skills.
• Strong understanding of SaaS revenue models (ARR, MRR, bookings, churn, renewals).
• Hands-on experience with data migration, integrations, and third-party applications.
• Salesforce CPQ Specialist or Advanced Administrator Certification preferred.
• Bachelor’s degree in Computer Science, Business, or related field

Preferred Qualifications

• Background in Sales Operations, Revenue Operations, or Business Consulting in a SaaS environment.
• Experience with Partner Relationship Management.
  

Additional Information

Fresh vision. Real impact. Come build it with us.